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Service Productization
Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

high speed internet service  risk tends to be high for services because services cannot be touched, smelled, tasted, or tried on before purchase. ¹ The intangibility-of-services problem is a particularly vexing one for the professional services firm. This is because the stakes are often high for the prospective client of professional services: a failed IT project may cost millions; a tricky legal matter might result in significant damages; poor accounting advice could lead to criminal charges. As a result of these high stakes, Read More...

Good Customer Service Is Simple
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

high speed internet service  expectation can be very high or very low; the point is that you do not disappoint your customers relative to their expectations.  I sometimes shop at a local discount store. The goods are not high quality, the store is far from clean, I get little or no assistance from the store’s staff, but the prices are great. The last point defines my expectations; they have consistently great prices, so I like the store—they meet my expectations. I also go to a very nice restaurant in my neighborhood. The Read More...
PPM for Professional Services Automation
A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers to a system designed to streamline an...
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Documents related to » high speed internet service


Recession? Steal Market Share by Increasing Customer Service!
During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

high speed internet service  customer services,customer service account,customer service articles,customer service business,customer service call center,customer service center,customer service communication,customer service companies Read More...
The Rise or Fall of Internet Advertising
Is the Internet advertising industry about to crash? Some pundits think so. Researchers and entrepreneurs aren't so sure

high speed internet service  banner ads,cheap online advertising,on line advertising,advertise online,low cost advertising,media buying agencies,cheap advertising,text ads,cpm ads,ad servers,direct mail advertising,internet advertising companies,advertising banners,online advertisement,banner ad design Read More...
The Delivery of Enabling Software as a Service
In the context of delivering applications as a service, the enabling software layer also needs to be delivered as a service. While there are a number of benefits to this model, there are also concerns preventing organizations from adopting it. All things considered, however, there is evidence that delivery of software as a service is a positive step to take.

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Where Has All the Service Gone?
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines the lapses and promises in providing service to the end customer.

high speed internet service  creation of consistent and high quality customer service—no matter who or where the players are. This article is from Parallax View, ChainLink Research s on-line magazine, read by over 150,000 supply chain and IT professionals each month. Thought-provoking and actionable articles from ChainLink s analysts, top industry executives, researchers, and fellow practitioners. To view the entire magazine, click here . ChainLink Research is a bold new supply chain research organization dedicated to helping Read More...
IT Service Management Metrics that Matter
Do you think great IT performance is achieved through luck or chance? You can bet real money it’s not. But regardless of how you measure up to high performers, there are a few steps you can take to improve your processes—starting with controlling change. Find out how this simple and significant way to improve performance and processes can help you achieve your operational effectiveness and efficiency objectives.

high speed internet service  you measure up to high performers, there are a few steps you can take to improve your processes—starting with controlling change. Find out how this simple and significant way to improve performance and processes can help you achieve your operational effectiveness and efficiency objectives. IT Service Management Metrics that Matter style= border-width:0px; />   comments powered by Disqus Related Topics:   Help Desk or Support Services (Hardware),   Help Desk or Support Services (Software),   Read More...
Oracle introduces Enterprise Healthcare Analytics Cloud Service
Oracle Health Sciences  has announced that it will be introducing Oracle Enterprise Healthcare Analytics Cloud Service into it's cloud version of Oracle's platform for data management, warehousing, and analytics. With specific functionality features designed for healthcare providers, Oracle Enterprise Healthcare Analytics will enable organizations to consolidate, load, integrate, and analyze data

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Increase Technology Rollout Service Efficiency
When companies have technology rollouts to deploy on a nationwide or global scale, service efficiency is critical. By understanding the details of the Rollout Services Model, they can avoid the potential nightmares of project implementation and increase the chances that projects are completed on time and within budget. Learn how to evaluate a technology rollout company effectively and ensure that you are getting the most efficient and cost-effective implementation system for your technology deployment projects.

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The Hidden Traps of HRMS Software as a Service
Human resource management systems (HRMS) and payroll vendors are entering the software as a service (SaaS) market en masse. Though much as been written about the benefits of SaaS, only now are the short and long term ramifications of SaaS being discussed. As long as the purchaser is fully informed, then a decision can be made that best meets the needs of the enterprise.

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Choosing the Right Service Provider through TEC Accreditation
Last year, Technology Evaluation Centers (TEC) introduced its Accreditation Program to provide software buyers with insight into the quality of implementation and support services delivered by value-added resellers (VARs), channel partners, implementers, vendors, and consultants. With the end user in mind, we established an in-depth questionnaire that captures the customer’s level of satisfaction

high speed internet service  write a concise report highlighting the strengths and weaknesses of the provider’s services for a particular software type, industry, or business area. Quality of Service—Why Is It So Important? Software selection is often a cumbersome, time-consuming, and costly process. With all the time, effort, and resources that IT decision makers pour into a selection project, skimping on the details is not option when it comes to assessing the service provider’s capability to implement software properly. An Read More...

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