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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 high technology crm


A guide to the benefits, technology and implementation essentials of CRM & SFA solutions
Companies spend staggering investments to make and keep their offerings competitive. By providing a centralized location to store account history and detailed

high technology crm  create a menu of high probability goals for each Key Player. For example, supporting standard milestones is an SFA feature that can be used to improve forecasting accuracy. A seller mentioning the feature runs the risk of the buyer not fully understanding how it would be used. To avoid confusion the feature is converted to a usage scenario: Event: After making calls Question: would you want Player: your sales people Action: to be prompted via their laptop to update progress on each opportunity against

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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Documents related to » high technology crm

Why .NET Technology Is Important for ERP


.NET technology is a wake-up call, and some people are sleeping through it! Remaining competitive means mission-critical software systems, such as enterprise resource planning (ERP) applications, must be designed from the ground up for connectivity and integration. But software developers don’t advertise their shortcomings, and some ERP vendors—and by association, their customers—are being left behind.

high technology crm  superior functionality, rapid implementation, high levels of usability and a technology standard unmatched in the industry. For more information about Intuitive or Intuitive ERP, please visit www.intuitivemfg.com . Copyright © 2003 Intuitive Manufacturing Systems, Inc. All rights reserved. Intuitive ERP is a trademark of Intuitive Manufacturing Systems. Microsoft is a registered trademark of Microsoft Corporation in the U.S. and other countries. All other trademarks are the property of their respective Read More

CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection


Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed knowledge bases that are used in a tested selection methodology reduce the RFI process from months to weeks, eliminate data quality issues and allow an apples to apples comparison of vendor offerings.

high technology crm  Figure 1 illustrates the high level modules in the knowledge base. The Marketing Automation and Product Technology modules have been expanded to view the sub-modules. Expanding the sub-modules will reveal the end-level criteria that have vendor ratings. Figure 1 Each level in the knowledge base, including the end-level criteria, can be prioritized to allow the selection team to put their organization's individual footprint on the model. Figure 2 illustrates priority settings for the high level modules. Read More

5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections


Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact, there are a number of common mistakes that organizations make. Failing to execute the selection process in an objective and structured fashion can be an expensive financial mistake—as well as a fatal hit to your professional reputation.

high technology crm  (not to mention the high price tag) aimed at addressing customer relationships, you should do a quick check to find out if you, too, are failing to remain true to the main tenets of your market. As the saying goes, If it quacks like a duck, has feathers and waddles ... Well, you know the rest. Bonnie L. Buchanan Bonnie L. Buchanan is operations and marketing member of Independence2, LLC, an Ohio-based start-up door hardware company. Over the past decade, she has been involved with three start-up Read More

The Technology Choices


In the battle between Microsoft Business Solutions (MBS) and the UK-based the Sage Group for the small-to-medium enterprise (SME) market segment, technology choices will be a major factor.

high technology crm  there is always a high probability of doing so by tying the ERP systems more tightly to several Microsoft infrastructure products, such as SharePoint Portal, Exchange , Outlook, SQL Server, and SQL Reporting Services. Certainly, this will be a non-issue for pure Microsoft shops, whose infrastructure strategy revolves around these products. However, for many enterprises with multi-platform solutions, or even those that are lagging badly with Microsoft products' upgrades, there will either be the imminent Read More

The Benefits of Selecting a CRM Implementation Partner


As you begin a customer relationship management (CRM) initiative, software selection is only one facet of a successful project. You may consider implementing your new CRM system with internal resources. But even in providing a simple CRM solution in your company, a number of steps need to take place, including requirements gathering, configuration, and more. Discover the benefits of selecting a CRM implementation partner.

high technology crm  has access to a higher level and faster response technical support service provided by the vendor. In addition, they may have more leverage in getting a technical issue resolved more quickly than through end-user channels. Business Process Experience A CRM implementation partner has gathered significant business process experience from their previous engagements. You need to have a certain skill set to evaluate an organization's business processes, make recommendations for improvement, and apply those Read More

RFID--A New Technology Set to Explode? Part One: RFID Technology


For retailers and the other vertical industries, radio frequency identification (RFID) tags present enormous opportunities to improve supply chain operations, since real-time inventory control, tracking, and alerting capabilities could be very important advantages of RFID. As tagged inventory goes through ports, terminals, freight forwarders, and into a distribution center, the RFID tag should provide near real-time visibility of an item's whereabouts at all times.

high technology crm  implementation by providing a highly configurable implementation platform and eliminates much of the custom development typically required. RFID-enabled SCE applications: capture and execute on information provided by RFID tags in warehouse and transportation environments. As the business processes that support this new technology continue to evolve, Manhattan Associates remains committed to developing solutions and the associated domain expertise that will support RFID in its customers' distribution Read More

How one high-tech firm listens to its high-tech clients


Read how NOW Solutions and its customers have benefited from thirteen years of feedback from Teledyne Brown Engineering, a major contributor to America's most significant space, defense, environmental and homeland security programs. As one of our consultants puts it, "They're not afraid to push the system."

high technology crm  one high-tech firm listens to its high-tech clients Read how NOW Solutions and its customers have benefited from thirteen years of feedback from Teledyne Brown Engineering, a major contributor to America's most significant space, defense, environmental and homeland security programs. As one of our consultants puts it, They're not afraid to push the system. Read More

Extending CRM Concepts in ERP Systems


If you're a manufacturer or distributor considering an enterprise resource planning (ERP) system with an integrated customer relationship management (CRM) application, you need to find out how far the "CRM concept" really extends to other elements of the ERP system, such as order frequency, buyer habits, specific customer invoicing requirements, etc. How vendors answer the eight crucial questions in this report will tell you what you need to know.

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Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part I)


Writing about failed partnerships in the enterprise applications market is like writing about the sun setting in the evening and to the west, given almost daily occurrences of vendors announcing alliances that never materialize. However, it doesn't happen every day that a potential high-profile alliance gets called off at the 11th hour and in favor of an overlooked in-house solution. The

high technology crm  need these capabilities are governments, higher education, Not-For-Profits (NFPs), utilities, architecture, engineering and construction (A/E/C) bureaus, information technology (IT) services, real estate and other business service firms. Since 2005, the company has been aiming its flagship ERP product exclusively at a fast-growing market segment that Agresso calls BLINC (or Businesses Living IN Change[TM] that require dynamic change features, especially after implementation). This post-implementation Read More

Agiline CRM : Customer Relationship Management (CRM) Competitor Analysis Report


This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.

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Maximizer CRM 12: Salesforce Automation Certification Report


Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

high technology crm  this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More

SilkRoad technology, inc.


SilkRoad technology, inc. is a provider of community management systems enabling teams to collaborate and communicate in different ways. They provide organizations intuitive web-based technologies such as weblogs, chat, surveys, content and document management. These customized and integrated solutions enable groups to build private and secure on-line communities that support the sharing of knowledge between employees, partners, customers, and governments via the web.

high technology crm  applicant tracking,employee assessment software,employee assessment tools,employee evaluation software,employee evaluations,employee orientation,employee performance appraisal software,employee performance evaluation software,employee performance software,executive recruiting software,hr applicant tracking,hr recruitment software,human resource software package,human resources software packages,recruiting software,recruitment software,silkroad online,silkroad technologies,silkroad technology,silkroad technology inc,staffing recruiting software Read More

Understanding New CRM Functionality: Approaches to Ensure a Well-planned Successful CRM Implementation


Why do some customer relationship management (CRM) implementations fail? The answer: companies’ lack of understanding of their current CRM environments, and of what areas need modification or improvement. Companies with a clear understanding of what they need from a CRM solution—as well as of what CRM means to their business—are more likely to succeed. To clinch that success, some key elements should be assessed first.

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