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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 historical cost evaluation


Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

historical cost evaluation  collect cradle to grave historical statistics on every facet of every contact, from the time it arrives at the PBX through to completion. Information can be provided on a per agent basis, enabling managers to accurately and fairly assess individual agent performance against their peers and their previous performance. Reporting systems can gather volumes of helpful information on individual and center-wide performance, such as service level, contact type, Callback results, average speed to answer,

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

PLM for the Fashion Industry

Product Lifecycle Management (PLM) for Fashion is an evaluation model containing tailored PLM criteria and extra functionalities that serve the specificities of this industry in order to help fashion goods (including apparel, footwear, accessory and home fashion) manufacturers and retailers to achieve more efficient product development, lower cost, and better collaboration and control throughout the whole supply chain.  

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The Necessity of Data Warehousing


An explanation of the origins of data warehousing and why it is a crucial technology that allows businesses to gain competitive advantage. Issues regarding technology selection and access to historical 'legacy' data are also discussed.

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The New Business Analytics (Analytics for Every Need, to Answer Every Question)


One of the main functions—perhaps the most important one—of a business intelligence (BI) and business analytics (BA) application has always been to process data and transform it into actual information, by taking the “right” data, performing the “right” analysis, and showing meaningful results. But in some organizations this BA functionality has not been completely realized. Why

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Has Consolidation Made the PLM Market More Agile?


While the race for the pole position in the still evolving, moving-target PLM market started several years ago, it has been quite accelerated by Agile Software's fourth acquisition in 2003. Particularly with the most recent Agile-Eigner announcement, the two players have apparently decided to leapfrog many direct competitors by joining complementary forces.

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Deltek Providing Clarity for Government Contractors


TEC’s mid-2011 article, which reported on the Deltek Insight 2011 conference, indicated that Deltek has lately become the leader in market intelligence for government contractors (in addition to long being the leading provider of GovCon enterprise software solutions and professional services). By using Deltek’s market intelligence services, companies are able to benchmark their performance against

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TEC Launches Merchandising Systems Evaluation Center to Help Retailers Select Software


Impartial software evaluation firm Technology Evaluation Centers Inc. (TEC) launches its Merchandising Systems Evaluation Center to help companies select the software solutions they require for their specific business requirements.

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Configure Price Quote (CPQ) Software Evaluation Report


This comprehensive Configure Price Quote (CPQ) Software Evaluation Report covers the full range of CPQ functionality. If your business is facing increasingly complex product configurations, CPQ solutions can do more than create accurate and professional sales quotes: they can open the door to significantly increased sales and revenues.

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Team With Business Management to Drive Out IT Cost


IT complexity drives cost and to a great extent, it is business management that drives IT complexity. Until IT architecture and infrastructure are simplified and configured into an adaptable platform, system design and construction will be fraught with wasteful work and non-essential components.

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Controlling Project Cost Overruns


This white paper examines how Pertmaster can reduce exposure to project cost risk throughout the project lifecycle by using a combination of a high level cost estimate analysis and a detailed schedule-based cost risk analysis. Contingency and management reserve is also discussed.

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Connecting Low-cost Servers to SAN


Most IT managers have proven, cost-effective ways to increase the return on investment (ROI) of existing infrastructures—that is, storage area networks (SANs). SANs provide high-availability storage to servers within corporate infrastructures. Connecting low-cost servers to SANs makes business sense, as it dramatically reduces the cost-per-server connection to well below $100 (USD).

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Projected Cost Analysis of SAP HANA


In September 2013, SAP commissioned Forrester Consulting to conduct a cost-based analysis to examine the potential cost savings and reduction in total cost of ownership (TCO) that enterprises may realize by deploying HANA. This report provides a framework for users to evaluate the potential financial impact of HANA on their organizations.

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