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Great Plains Taps The Web To Deliver Product Support
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of

history of the great plains  with links to case history. This provides partners with incident information before being contacted by their customers, allowing better support for cases that require the expertise of a partner. Furthermore Great Plains encourages partners to supply eSupport with service fulfillment information, ensuring that case histories incorporate partner knowledge. Great Plains states that later this winter diagnostic data collected by support engineers during the resolution process will be shared with partners Read More
Electronic Medical Records (EMR) for the Health Care Industry
Electronic Medical Records (EMR) assists physicians and other clinicians document patient care for current visits and provides access to patient clinical history. Sometimes may be referred to as co...
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Documents related to » history of the great plains


Epicor Claims The Forefront Of CRM.NET-ification Part 1
By harnessing .NET possibly more zealously than its creator Microsoft’s Great Plains and Navision enterprise counterparts, and while difficult market conditions

history of the great plains  customers access to call history information, and, with the AnswerBook feature, the ability to search in an online knowledgebase for solutions to common support problems as well as submit new questions to the support team. This is Part One of a two-part analysis of news from Epicor. Part Two continues to examine the Market Impact and makes User Recommendations. Market Impact Unfazed by its partner-competitor Microsoft's blatant intrusion into the enterprise applications space (see Microsoft Throws .NET Read More
Great Plains’ Latest Product Offering &; Ready to Stampede the SME Market?
Great Plains announced during its Stampede 2000 annual partner meeting significant extensions to its product offering. The following is our view of Great Plains

history of the great plains  release in the company's history. These new multinational and international enhancements extend euro capabilities and allow customers to enter, view and reconcile transactions for denomination or euro currency checkbooks. Additional multi-currency capabilities enable customers to accept cash receipts in multiple currencies for a single checkbook, reconcile that checkbook and report on that activity. Multinational customers benefit from the new ability to run up to eight multiple languages against a Read More
Microsoft And Great Plains - A Friendship That Turned Into A Marriage
Software giant Microsoft treated itself with a $1.1B Christmas present; it announced an agreement to acquire its long-term partner Great Plains Software, a

history of the great plains  release in the company's history. eEnterprise Release 6.0 showcases significant, customer-driven enhancements in the areas of e-business, sales and purchasing, major product series enhancements, and multinational and international features, as well as a new user interface and reporting functionality (for more information, see Great Plains' Latest Product Offering - Ready to Stampede the SME Market? ). Great Plains released a new, hosted e-commerce solution, Great Plains eSell , for companies needing a Read More
Will A Big Fish's Splash Cause Minnows' Flush Out Of The CRM Pond?
While Microsoft’s zeal to deliver a market-ready CRM product may speak to the CRM market’s attractiveness, Applix’ exit may, on the other hand, indicate that

history of the great plains  payment and shipment transactional history should also be an inherent part of the customer relationship management, which are impossible to handle without direct integration between, e.g., CRM sales automation or contact management modules with traditional accounts receivable, accounts payable and inventory management core-ERP modules. The Microsoft CRM product initially focuses on two intrinsic CRM modules sales and service automation/management while the third part and parcel' module, marketing Read More
Service Lifecycle Management - Tapping into the Value of the Product Aftermarket
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions, however, does not make the most

history of the great plains  the customer, the maintenance history and configuration of the product in order to complete the service with the first call. In addition to the knowledge required, the technician should be armed with the appropriate parts and tools for the job parts that may have been planned for months in advance. Service representatives should then have the ability to close the loop on the service call and provide the appropriate time and materials information back to the office in order to generate appropriate billing Read More
The Right Data at the Right Time
Among top-performing companies, nearly half deliver key information to business users when they need it in the moment. Get the details in this infographic from

history of the great plains  Real-time data, real-time data visibility, Harvard Business Review Analytic Services, Harvard Business Review, real-time supplier information, real-time employee information, real-time customer information, real-time product information Read More
Seeing through the Fog: Managing Application Performance in the Cloud
Much of a network professional’s time is spent in the weeds—fixing what breaks and trying to keep infrastructure humming so users don’t call the help desk

history of the great plains  through the Fog: Managing Application Performance in the Cloud Much of a network professional’s time is spent in the weeds—fixing what breaks and trying to keep infrastructure humming so users don’t call the help desk. Climbing out of the weeds to take in the big picture and lay the groundwork for better future performance seems a luxury. This report introduces best practices for improving the performance of mission-critical networked applications and provides pointers for what to look for in Read More
The Superstar CFO: After the Crisis
In 2007, CFO Research Services published The Superstar CFO, a study documenting the attributes of highly successful chief financial officers (CFOs). Since then,

history of the great plains  Superstar CFO: After the Crisis In 2007, CFO Research Services published The Superstar CFO, a study documenting the attributes of highly successful chief financial officers (CFOs). Since then, the world has been shaken by financial, political, and natural upheavals that have altered the economic landscape. This report explores how these changes may be affecting companies’ efforts to transform corporate finance into a value-added partner to the business. Read More
Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values

history of the great plains  the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer There's a new three-letter acronym making the rounds out there—and it's already getting on my nerves. The acronym? CEM. The term? Customer experience management . To be sure, the underlying idea is attractive. There is certainly value in a positive customer experience, and it's worth exploring the many ways in which one might design, optimize, and support this practice. Who's against giving Read More
The Role of PIM and PLM in the Product Information Supply Chain: Where is Your Link?
Diverse groups have been discussing PIM from the perspective of data synchronization and syndication, product lifecycle management (PLM), and enterprise

history of the great plains  more information on the history of PLM and the different aspects of a PLM system, see PLM Coming of Age: ERP Vendors Take Notice and The Many Faces of PLM . There are a number of best-of-breed PIM players on the market, including FullTilt Solutions , GXS , IBM , SAP , Sterling Commerce , and Velosel . Each has a number of customers using their solutions, but the PIM market is just now heating up and the lion's share of the market is still up for grabs. Over the coming months Technology Evaluation Read More
Mobile Business Intelligence (BI)-The Importance of On-the-Move Business Clarity and Agility
Today’s employees expect to have access to business data in a single mobile device with intuitive tools to quickly perform tasks. If enterprises wish to provide

history of the great plains  Business Intelligence (BI)-The Importance of On-the-Move Business Clarity and Agility Today’s employees expect to have access to business data in a single mobile device with intuitive tools to quickly perform tasks. If enterprises wish to provide BI to every end user, they need a BI solution that is flexible, scalable, and practical enough to function on all smartphones and tablet computing devices with all the features and functionality needed to manage the business at strategic, operational, and Read More
Ask the Experts: What’s the Difference between ASP and SaaS?
This interesting question recently arrived in our Ask the Experts inbox, so I thought I’d write a brief post clarifying the difference between ASP and SaaS

history of the great plains  the Experts: What’s the Difference between ASP and SaaS? This interesting question recently arrived in our Ask the Experts inbox, so I thought I’d write a brief post clarifying the difference between ASP and SaaS models. TEC’s Take on ASP and SaaS Perhaps not surprisingly, Wikipedia’s definitions for these two terms contribute to the confusion: An application service provider (ASP) is a business that provides computer-based services to customers over a network. Software offered using an ASP Read More
PeopleSoft: Giving Fervent Hope To The Market And Jitters To The Competition. Part 1: The News
PeopleSoft is seeking to make bigger strides in the CRM, SCM and B2B software markets with its recent spate of product releases. While Wall Street praises the

history of the great plains  revenue in the company's history and the fourth consecutive record quarter (See Figure 1). Figure 1. The company touted continued market demand for its collaborative enterprise applications, citing significant wins against its competitors in the first quarter in all product lines and across all geographies. New customers made up 37% of license revenues, which is an 11% increase from the last quarter. First quarter license revenue grew up 70% to $153 million, compared to $ 90.2 million a year ago. Service Read More
Technology and the Lean Enterprise: Building an Infrastructure That Drives the Highest Value to the Customer
Across the industrial machinery and components industry, successful lean initiatives are increasing as manufacturers recognize the key enabler of continuous

history of the great plains  and the Lean Enterprise: Building an Infrastructure That Drives the Highest Value to the Customer Across the industrial machinery and components industry, successful lean initiatives are increasing as manufacturers recognize the key enabler of continuous improvement and eliminating waste—technology. This white paper presents six brief case studies of manufacturing companies that have built an underlying technology infrastructure to support a foundation for increasing their value to their Read More

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