When creating a seamless value chain, it is essential to focus on the customer. However, information, data, and processes are key when planning the complex merger of processes, technologies, and culture. Additionally, a successful value chain recognizes that partners, vendors, suppliers, and employees play a vital role to ensure that customer values are both recognized and realized.
home business ideas
you were sitting at home waiting for a delivery of a package from Ajax via FedEx and the package didn't show when it was supposed and was hours late; who do you blame? Ajax or FedEx? Well, you may know that FedEx screwed up but it is Ajax's responsibility to deal with it and its Ajax that is going to suffer the loss of trust. The Back Office Historically the back office has been represented by those who are engaged in internal and operational processes that are not particularly engaged with customers.