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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 home dell customer care


6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond
Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements

home dell customer care  contact centres to bring home the bacon . This requires a recognition that, rather than just being a service and cost centre, the contact centre is the primary driver of customer loyalty and retention, and a key contributor to customer lifetime value and overall profitability. The contact centre might be refered to as a hub, but under no circumstances should it be an island. Its effectiveness relies on close links with the rest of the organisation through: Integration of customer data from other

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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A Leader in Service Management Tackles Multidimensional Growth


Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management (SLM) platform. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), runs down the company's history of acquisitions and developments, and interviews Mark Vigoroso, Servigistics' senior vice president of global marketing and alliances.

home dell customer care  Servigistics share the same home office building in Atlanta, separated only by six floors. Interestingly, the SLM Imperative message from Servigistics (that will be explained shortly) resembles the Manhattan SCOPE (Supply Chain Optimization from Planning to Execution) message: both are holistic platforms (for product- and service-based supply chains respectively) that optimize interdependencies in their nodes and processes (see the related article on Manhattan Associates for more details). In April 2010, Read More

Method to the (Expansion) Madness: Some Common Threads


Click Commerce has been impressively active in its expansion efforts, and now offers quite a few solutions outside its traditional realm. While each of its solutions has a unique focus, the vendor's target market often requires solutions from several categories.

home dell customer care  products and retail (Wal-Mart, Home Shopping Network, Ann Taylor, Procter & Gamble, Bausch & Lomb, Pier1 Imports, Sara Lee, Black & Decker , etc.). Also included are commercial aviation and A&D ( American Airlines, Delta Airlines, Lockheed Martin, Alaska Airlines, GE Aircraft Engines, Air France Industries, the Canadian Department of Defence , etc.), high-tech and electronics ( Motorola , Microsoft , Dell , SAP , Oracle , Intel , Nortel , Lucent , Hitachi , etc.), and financial institutions ( Bank of Read More

Agilera: Making E-Business Agile


Last spring, the ASP market witnessed the arrival of an Application Service Provider designed to help organizations adapt to the rapidly changing IT environment. Agilera is the result of a joint venture between CIBER, Verio and Centennial Ventures designed to offer expertise, infrastructure, strategic counsel and e-business fulfillment services to emerging and middle market companies.

home dell customer care  Colo., which is also home to both CIBER and Verio's worldwide operations. Agilera has hosting partnerships with vendors of ERP, CRM and e-commerce software, including PeopleSoft/Vantive, Lawson Software, J.D.Edwards, BroadVision, Rightworks, Symix, Frontstep, Commerce One and Ariba. Agilera's knowledge base allows them to provide service solutions and proactive IT counsel. They offer services, such as a personalized enterprise view that aggregates in-house and Agilera's hosted applications. Agilera's Read More

The Three Cs of Successful Positioning Part Four: The Customer


What's keeping your customer up at night? Know thy customers—and their problems.

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Using IBM Customer Analytics Solutions to Improve Acquisition Efforts


IBM Customer Analytics solutions provide powerful but easy to use business analytics capabilities, such as predictive analytics, reporting, planning, budgeting, and forecasting for both beginning and advanced users. These solutions can help you improve marketing campaigns and build profitable, long-term customer relationships.

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Customer Centricity: The Devil Lies in the Details


The purpose of this white paper is to help readers understand the importance of customer-centricity in today's highly competitive and constantly evolving business landscape. Its aim is to remove misconceptions and guide you to achieve "true" customer-centricity.

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Flexible Customer Data Integration Solution Adapts to Your Business Needs


Siperian's master data management and customer data integration (CDI) solutions allow organizations to consolidate, manage, and customize customer-related data. The type of CDI hub implemented depends on the CDI environment's maturity, requirements, and alignment with an organization's internal processes.

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How to Achieve a Great--and Profitable--Customer Experience


Learn how to deliver superior customer service in How to Achieve a Great and Profitable Customer Experience.

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10 Facts about Intelligent Virtual Assistants and How They Improve the Customer Experience


Have you ever thought about what goes into designing and optimizing an intelligent virtual assistant? Or how an avatar can create an even better customer experience? Read this guide to uncover the mysteries of virtual assistant design and selection, and get insight into the latest research on the best interactive models and how to use virtual assistants to drive online sales, service, and product education.

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Improve Profitability with Customer Intelligence


The white paper improving your customer life cycle management shows how small and midsized businesses can enjoy virtually seamless front-to-back-of...

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Creating the Single Customer View


With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means that a company has a accurate and complete view of their customers across all applications, databases, and customer touch points. The financial, operational, customer satisfaction, and regulatory effects of unreliable SCVs are overwhelming.

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Balancing Costs, Efficiency, and Patient Care: Analytics in an Era of Health Care Reform


Business analytics can help hospitals assess initiatives, evaluate risk, and produce the actionable managerial reports and dashboards that executives, financial budget managers, and departmental managers need to make better decisions. This white paper outlines the best practices needed to streamline the planning cycle, increase operational efficiency, and empower staff to make better decisions. Download now.

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Risks and Rewards of Customer-Focused Partnerships: Economist Report


In customer-focused partnerships in a global market, an economist intelligence unit survey report of 516 executives, you'll be introduced to the c...

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Listen and Learn: Improving Operations by Using Customer Feedback


Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of retaining a current customer. And according to The Harvard School of Business, even a 5 percent improvement in customer retention can boost profits up to 85 percent. How do companies retain a loyal and consistent customer base? They listen, learn, and adapt—find out more.

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