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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 home dss web service


Security Breach: Now What?
When people's lives or financial transactions are at risk, proper Security Incident handling is of extreme importance.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Cloud Assets: A Guide for SMBs-Part 1


Cloud computing is changing the scope of information technology (IT) management, and organizations must be highly adaptable to safeguard the continuity of their business operations. Although small to medium businesses (SMBs) lead the adoption of hosted services, little information is currently available to help them integrate these tools. Read part 1 of a three-part guide to get insights for navigating through the clouds.

home dss web service  are familiar with at home, let alone how rulings will be enforced. To date, in international business, services still do not enjoy nearly as much support as traded goods. Be sure to weight this point first before considering international vendors. And regardless of the region, make sure that support is readily available for your needs and in your preferred language.   Reference Checks Vendors should be able to offer you some reference checks of a few clients with similar stature to your company. Ideally Read More

Achieving Business Intelligence (BI) in Midsize Companies


Like many of today’s IT decision makers, you may be considering a business intelligence (BI) solution for your midsize company. But how do you go about adding BI without disrupting your company? Without breaking the bank? Without having to add staff members with specialties you’ve never even heard of before? This paper helps answer those questions, with practical advice for bringing BI into your midsize company.

home dss web service  plugged into the base home design without a lot of grief and turmoil. So are BI systems complex? Yes—if the underlying company is complex. Midsize companies tend to avoid that kind of complexity on their own, however, so a midsize company BI solution is likewise much less complicated. Too Expensive Complexity leads to expense, and because BI systems are typically seen as complicated, they're also typically seen as expensive. And they can be. Big businesses typically need them to be expensive because tha Read More

TEC Case Study: Corona


Following several acquisitions, Colombia-based ceramics manufacturer Corona found itself with multiple enterprise resource planning (ERP) systems to manage. To find a single ERP solution that was suitable for all of its facilities, and would integrate with its existing business software, Corona turned to Technology Evaluation Centers (TEC). Learn how TEC’s selection methodology helped Corona choose the right ERP software.

home dss web service  and porcelain products for home renovation projects, as well as various industrial products such as ceramic electric insulators. In addition to 11 manufacturing facilities in the US and South America, Corona operates a number of retail outlets in Colombia as well as in the US and Mexico, and has an export office in China. The company also exports to over 32 countries around the world, and brings in over $1.25 billion (USD) annually in total sales. Over 90 percent of Corona's employees work at the Read More

The Lexicon of CRM - Part 1: From A to I


C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM.

home dss web service  systems, so that the home office knows the location of its field resources (either people or vehicles or the like), and can use that data for more intelligent routing of field personnel. GUI - Graphical User Interface . The standard style computer interface since it was introduced by Apple Computer in the late 1970's. Represented by icons, windows, and multiple fonts. H - I   Horizontal Applications - Applications that include functionality across corporate disciplines, such as Sales, Marketing, or Read More

Web Work


Web Work is a 100 percent Web-based CMMS/EAM system that comes with eleven standard modules and ten optional modules to expand and customize day-to-day management of operations. Key Features include the ability to - Manage customer requests for service - Develop detailed work plans and maintenance objectives - Design hierarchal location and asset structures - Track the movement of assets and life cycles - Manage labor and contractor work - Track and maintain inventory and storerooms - Manage inventory requests and vendor performance - Purchase and receive inventory and non-inventory items - Report and analyze all aspects of the work performed - Integrate data with other key business applications  

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The Evolution of IT as a Service


Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that characterize today‟s market, and the result is IT service providers anxious to find a new way of delivering their services. Learn about innovative IT-as-a-Service initiatives that are defining the new IT value chain of the future.

home dss web service   Read More

Identify and Leverage Your Existing Service Life Cycles


Service management has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support their customers, suppliers, and business partners. Discover how “service cycles” have evolved since the 1990s, learn how to make hidden service life cycles visible, and find out how, once they are visible, they can help you improve services and align IT with business objectives.

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Software as a Service Is Gaining Ground


Software as a service is the latest incarnation of the hosting model. The demand for cost efficiency, information technology flexibility, and faster return on investment, coupled with new technology advancements, has caused the hosting model to be reborn.

home dss web service  customers to replace their homegrown or packaged applications. Simply put, they could not generate enough revenue to offset the tremendous upfront capital investments needed to build and maintain hosting facilities. One of the cost inhibitors for ASPs was the amount of dedicated bandwidth they had to maintain to support thousands of users. Another challenge was service level agreements (SLA). If the ASP lost Internet connectivity, then customers would also lose connectivity, which would negatively impact Read More

Employee and Manager Self-Service: A Virtual Chameleon in the Workplace


In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units while blending seamlessly with existing systems. This white paper provides insight into how ESS

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Service Delivery Innovation: Creating Client Value and Enhancing Profitability


The rules for success in today’s fiercely competitive market are constantly changing. Through service delivery innovation, a company can differentiate itself. But how do you change your service delivery methods to keep existing clients and entice new ones? A networked organization is one of six characteristics of successful service delivery innovation. Find out how you can put them into practice and attain the benefits.

home dss web service  social attitudes of its home country with the very different cultures of colleagues and clients on other continents. Client and Supplier Collaboration If a firm provides black box services ' characteristic of no collaboration with clients ' it will rapidly become a commoditized service provider. Professional services firms need to effectively and continuously collaborate with their clients to build greater value and lock in clients for the long term. Firms must also achieve outstanding collaboration Read More

Transform Your Service Organization into a Performance-driven Leader


Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not knowing whether your decisions are taking you in the right direction. Measurement, however, is only as useful as your ability to translate it into action. See how to enact change throughout your organization via the agility of your solution and the processes to tie everything together.

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Web Self-Service


This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the "big picture" of customer relationship management (CRM).

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Reverse Logistics for Service


Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By implementing a configurable solution that automates the end-to-end reverse logistics cycle, service organizations can increase productivity, improve the customer experience, and significantly reduce costs. Find out more.

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Industry Analysts on Field Service Mobility Trends


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