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Differentiation through Service Excellence
With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer

home repair service  gain market share in home PC and related markets. AN INTEGRATED APPROACH YIELDS SUPERIOR SERVICE PROCESS PERFORMANCE FOCUSING ON ROBUST SERVICE CAPABILITIES AND END-TO-END PROCESSES The Importance of Data and Process Integration The service platforms described above typically fall under the umbrella of Customer Relationship Management (CRM) solutions. And their operation depends on the data typically stored in CRM systems, including customer profiles, order histories, marketing campaign information, and Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » home repair service


One Vendor’s Mission to Make Service Businesses Click - Part 1
My recent series of tutorial articles entitled “Navigating Between Service Management Scylla @ Charybdis” and “The Magic Behind Planning and Executing (Optimal)

home repair service  medium-sized customers in the home appliance, computer and office equipment, industrial equipment, and other industries. ClickIMRS features pre-configured scheduling and reporting to reduce the expense, time and effort typically required to custom-design and program schedules and reports. In addition, the ready-to-use reports provide insight about service operations and streamline decision-making on the part of both service management and dispatchers. Last but not least, in November 2009, ClickSoftware co Read More...
Navigating Between Service Management Scylla & Charybdis - Part 2
Part 1 of this series analyzed the phenomenon of the rise of the service economy: the increasing importance of the service sector in industrialized economies

home repair service  claims validations, and health-care home visits would be appointment-based examples of field services. Conversely, field service with no appointments takes place during repair work at telecommunications and utilities construction and infrastructure sites. Accordingly, a field service person or a crew is assigned to a job that needs to be delivered within a certain time window within a day, e.g., from 10 to 11:30 in the morning (and the customer needs to be home then). On the other hand, an in-house Read More...
A Leader in Service Management Tackles Multidimensional Growth
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management

home repair service  Servigistics share the same home office building in Atlanta, separated only by six floors. Interestingly, the SLM Imperative message from Servigistics (that will be explained shortly) resembles the Manhattan SCOPE (Supply Chain Optimization from Planning to Execution) message: both are holistic platforms (for product- and service-based supply chains respectively) that optimize interdependencies in their nodes and processes (see the related article on Manhattan Associates for more details). In April 2010, Read More...
Navigating Between Service Management Scylla & Charybdis - Part 3
Part 1 of this series analyzed the phenomenon of the service economy or the increasing importance of the service sector in industrialized economies. Especially

home repair service  have to wait at home yet again for the technician. Service managers dread it because such visits increase the mileage well beyond the expected costs. The calculation is brutally simple: if five percent of service tasks are not completed on the first site visit (and therefore generate repeat visits), field resources are driving five percent more miles than they should have done. Much worse: they are completing five percent fewer new tasks than they could have accomplished. We have to accept the fact that r Read More...
Zef Scientific Selects IFS Enterprise Service Management
IFS has announced that Zef Scientific, Inc., a multi-vendor service provider for high-performance liquid chromatography؎mass spectrometry (HPLC-MS) systems used

home repair service  industry-watch, IFS, field-service, fsm, mobile, crm, eam, asset-management, field-service-management Read More...
Market Landscape Report: Field Service Management
If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from

home repair service  field service management,FSM,field service planning and scheduling,field service work order management,field service customer engagement,field services organization,FSM market landscape,FSM market space,FSM functionality,TEC FSM Market Landscape Report Read More...
5 Key Steps to Make Field Service Profitable
Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable

home repair service  field service software,profitable field service,FSM,FSM software,field service scheduling,field service mobility,mobile FSM software,ServiceMax,field service operations Read More...
The Evolution of IT as a Service
Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider

home repair service   Read More...
Cloud Enablement Service
Navigating a migration to the cloud can be complex and includes more than just simply migrating data. The five-step migration process discussed here was

home repair service  cloud migration,cloud enablement services,migration process,cloud archives,Globanet Read More...
WorldCom SPRINTs, Nokia/Visa Pays Bill, & Service Providers Gear for Wireless Tsunami
Ready for another Internet Tsunami? Broadband and Wireless ubiquitous infrastructures are coming into place at a rapid rate. Digital Business Service Providers

home repair service  broadband access to more homes and businesses provides AOL with more customers to its portal. In turn, this enables AOL to link to other ISP's and new markets that could spring up as a result of the expansion of broadband services. Overall, the MCI WorldCom / SPRINT merger move will not have a significant impact on the Service Providers' market while it gears up and re-organizes over the next 6-12 months, and begins to deploy MMDS services later this year. After that, a significant amount of activity is Read More...
Top Software for Service Companies
For your own customized comparison reports, select a category below:ERP for Service Companies. Professional Services Automation Human Resource Man...

home repair service  top software service companies,top,software,service,companies,software service companies,top service companies,top software companies,top software service. Read More...

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