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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 home rfp help desk

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

HCIMS - Help Desk RFI/RFP Template

Issue Management, Inventory and Audit, Knowledge Management, and Product Technology 

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The Importance of the White Paper and What It Can Do for You


The white paper—a wonderful little piece of literature chock full of thought provoking insight and informative prose—got its start many years ago, long before there were computers in every office and home around the world. Back then, the white paper was a way for individuals to discuss their positions on a specific topic, but was predominantly used by the government. Today, white papers are a

home rfp help desk  in every office and home around the world. Back then, the white paper was a way for individuals to discuss their positions on a specific topic, but was predominantly used by the government. Today, white papers are a staple for many technology websites around the world— including ours . Before I became a writer here a Technology Evaluation Centers (TEC) , I didn’t realize how a white paper could help anyone. But after a little more than eight months writing for TEC’s website, I’ve come to Read More

Checklist: Adding Up the Return on IP Telephony Investments


Calculating the total cost of ownership (TCO) of an Internet protocol (IP) telephony system is complicated. And you need to know the return on investment (ROI). But knowing the TCO doesn’t make it easy to figure out the ROI—because the benefits of IP private branch exchange (PBX) aren’t easy to quantify. You can, however, get an idea of your ROI by knowing 10 ways a new IP phone system can repay the money you spend on it.

home rfp help desk  sent all their employees home and canceled the lease on their office. Similarly, Robert Harris, president of consulting firm Communications Advantage Inc., noted that companies may have valuable inside sales people who no longer want to work full time, or want to work from home. The work-from-anywhere capability lets companies keep those valuable employees. 9. Route customer calls to mobile phones, not voice mail. It''s hard to measure the benefit that results when a customer call doesn''t go to voice Read More

It’s About Process (or The Ability to Be Responsive)


Because business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes across organizations, particularly larger ones. TEC analyst PJ Jakovljevic takes you on a guided tour through workflow automation—or business process management (BPM)—and shows how these solutions can help ensure standardized adoption of processes, with highlights on several key BPM vendors.

home rfp help desk  related list on their home tab (or page) and generate reminder messages that pop up when a user logs in. When an administrator defines a workflow task, he/she provides default values for data fields like Assignee , Subject , Status , Priority , and Due Date for tasks that are generated by its associated workflow rule. Administrators can also make sure that a notification email is sent to the assignee when a task is automatically generated. In additon, a workflow field update changes the value of a Read More

From Spreadsheet Chaos to an Integrated BPM Application in Six Steps


Spreadsheets can provide rudimentary business performance management (BPM) capabilities. But there are many reasons to leave them behind: improved collaboration among users with data security and audit capabilities, greater accuracy of analysis and reports, real-time information, and more. Discover other benefits, as well as how you should approach and carry out the transition from spreadsheets to a BPM solution.

home rfp help desk  world''s largest apparel company, home to many famous brands including Lee, Wrangler, Nautica, and The North Face. With sales in over 150 countries, and multiple distribution channels, VF Corp needed more visibility into and more control over its financial consolidation process. It also needed a way to close the books faster. Their previous configuration included balancing 130 users working with 37 different databases creating an administrative nightmare. VF Corp implemented InforPM 10 and plans to have Read More

The ROI Dilemma - Part 1 - Look at how bad you Look!


If you're going to use ROI in order to find new business or, justify your solution, be careful. ROI is a loaded gun and you might just shoot yourself.

home rfp help desk  the desk in my home/office, I dial the telephone. After five rings you await the dreaded voice mail greeting. Hello, this is Karen . STOP! She''s not only there, she answered the telephone herself! This is my big chance. Oh, hiKarenI didn''t expect to get you. Say, this is Bob Riefstahl with Future ERP Software and, um, I sent you a letter two months ago. Anyway, in the letter I outlined why I think we should get together. For example, did you know that your Revenue Growth has slowed substantially? And Read More

How ITIL-based IT Help Desk Can Help Small and Medium Businesses


Information Technology Infrastructure Library (ITIL) is a framework of best practices to manage IT operations and services, with the main objective of aligning business and IT. Because there is no mandate that companies implement all framework specifications, small and midsize businesses (SMBs) need to have a cost-savings approach to ITIL implementation, so they can adopt the right features of ITIL. Learn how.

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NextGen Health Care: How Technology Can Help Make Consumer-directed Health Care a Reality


Software technologies can provide a single point of entry for prospects and health plan providers to educate new or renewing prospects on the full value of each offering. Behind the scenes, these technologies can also record all prospect preferences to allow sales, marketing, advertising, and product development to benefit from more targeted offerings and personalized messaging, at greatly reduced costs.

home rfp help desk  use a variety of home-grown solutions to partially address sales and marketing effectiveness needs and the information from these mixed solutions will never be able to be shared across the enterprise. The enterprise will not have a consistently up-to-date 360'' view of all client/prospect needs and preferences around which executive decisions, sales, marketing, advertising, and product development tactics and strategies can be integrated and optimized. As a sales organization, you will not be on par with m Read More

Business Analytics Help Marketers Make Data-driven Decisions


IBM Business Analytics help managers in different areas of the marketing organization do their jobs more effectively. Watch this video to see how: 1. Demand generation managers can target the most profitable customers with the right offer at the right time. 2. Marketing operations managers can review the results of multiple campaigns from a single marketing performance dashboard. 3. Brand managers can blend data from blogs, forums, and social websites with CRM data to see how people really regard the company’s brand.

home rfp help desk  social media, IBM, customer analytics, marketing, IBM social media, social media analytics, real-time analytics, customer data, customer trends, business analytics Read More

Changing the Paradigm in Healthcare Information Technology-Becoming Proactive and Moving Into the Home


Demands for care from an ageing population necessitate a paradigm shift across the health care ecosystem to support a sustainable approach to improving and integrating high-quality patient care across multiple stakeholders. Providers can lead these initiatives by being proactive, reaching out to their patient base, and facilitating care in the home. Read about how information technology can enable this paradigm shift.

home rfp help desk  and Moving Into the Home Demands for care from an ageing population necessitate a paradigm shift across the health care ecosystem to support a sustainable approach to improving and integrating high-quality patient care across multiple stakeholders. Providers can lead these initiatives by being proactive, reaching out to their patient base, and facilitating care in the home. Read about how information technology can enable this paradigm shift. Read More

How Software Test Management Tools Can Help You Plan, Control, and Evaluate


Software developers need a powerful tool to control and plan the quality of their software applications. With a solution that offers project analysis, testing, and bug administration, you have options that can help increase the quality of your software products. Read about a software test tool that has administrative functions to help you more effectively plan, control, and evaluate your software as it’s developed.

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Three Ways ERP Can Help Manage Risk and Prevent Fraud


If enterprise resource planning (ERP) isn't properly implemented to manage risk, your organization may face loss due to fraud or other hazards. Take advantage of ERP's capacities for role-based security, on both the business and the IT sides of your processes.

home rfp help desk  is still running a homegrown application, passing its data to you in spreadsheets modified to reflect currency exchange. The manual processes involved in this data transfer and data alteration represent a business risk that could be mitigated by the built-in security features of an ERP system. So, while technology might be designed to assist in risk management, that technology must still be configured and used intelligently to deliver this business benefit. Indeed, intelligent use of an ERP system can not Read More

Fashion PLM RFP Template Available


TEC analyst, Kurt Chen, recently completed work on a new research segment covering product lifecycle management (PLM) selection criteria for the fashion industry. Soon we'll announce the launch of fashion and retail industry-specific models in our online PLM Evaluation Center. However, I'd like to point out that as of today you can purchase a template of the functional criteria companies in

home rfp help desk  PLM RFP Template Available TEC analyst, Kurt Chen , recently completed work on a new research segment covering product lifecycle management (PLM) selection criteria for the fashion industry. Soon we''ll announce the launch of fashion and retail industry-specific models in our online PLM Evaluation Center . However, I''d like to point out that as of today you can purchase a template of the functional criteria companies in textile and fashion industries frequently need in order to develop an RFP for a Read More

IT Management for Small Businesses: Using Third Parties to Help Take the Strain


Small to medium businesses (SMBs) face the same challenges as large businesses when it comes to IT management—they have increasingly complex systems they rely on to drive their businesses and gain a competitive advantage. Operating and maintaining a complex IT infrastructure requires specific skills, but getting the right staff at an affordable price can be a problem. Outsourcing IT management may help to ease the strain.

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TEC Launches Center To Help Companies Evaluate and Select Point of Sale Software


Enterprise software analyst firm Technology Evaluation Centers (TEC) recently launched its Point of Sale Systems Evaluation Center, to help companies compare the most qualified POS systems based on their own, unique business needs.

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