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Three Es of CRM
With product lifecycles accelerating and pricing pressures increasing, organizations must focus on delivering unique customer experiences to differentiate

honda crm relationship management 50 instru es  the customers' vision. Dell, Honda, Home Depot and IKEA are other examples of companies who consistently execute against a defined customer-focused strategy and have yielded consistent returns in the process. Equity TSC contends that if experience and execution are market- and organization-facing performance capabilities, then equity is the financial barometer by which both are measured. Customer equity has been a developing concept for well over a decade. As a metric, it is defined as the total of the Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » honda crm relationship management 50 instru es


Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution?
When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of

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Logility Voyager Solutions for Supply Chain Management (SCM) Certification Report
Logility Voyager Solutions is now TEC Certified for online evaluation of supply chain management solutions in the Supply Chain Management (SCM) Evaluation

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Dynamics CRM
Microsoft Dynamics CRM is a fully integrated customer relationship management (CRM) solution comprised of a robust suite of sales, marketing, and customer

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Maximizer CRM 12: Salesforce Automation Certification Report
Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation

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Extending CRM Concepts in ERP Systems
If you're a manufacturer or distributor considering an enterprise resource planning (ERP) system with an integrated customer relationship management (CRM

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EAM versus CMMS: What's Right for Your Company? Part Two: Integration Concerns
In most cases, companies will acquire enterprise asset management (EAM) software but the interfaces to external systems will have to be constructed.

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TEC 2013 EAM/CMMS Market Survey Report: What Organizations Want in Enterprise Asset Management and Computerized Maintenance Management System Software
This report gives an overview of current considerations for organizations seeking to purchase an EAM/CMMS solution. Based on data collected from EAM/CMMS

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Product Vine PLM
ProductVine is a collaborative product and development lifecycle management tool designed to meet the needs of the food and grocery industry. It has Internet

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Top Three Learning Management Trends for 2011
Learning management is a growing market in certain geographical areas and within specific industries. The availability of mobile and collaborative learning

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Alfanar HR Management
Alfanar IT, an information technology company operating in Saudi Arabia since 1995, introduces the alfanar human resources (HR) Management module for Microsoft

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Case Study: Hamworthy Gas Systems
When the top management at Hamworthy Gas Systems realized that the company needed to prepare for considerable organic growth, and gain better control of its

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Performance Management-What the Mid-market Can Learn from Large Enterprises
Performance management allows companies to align business activity with corporate objectives. This research examines the different levels of business

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50 Questions for Every ERP Software Supplier
Download this white paper to learn the 50 must-ask questions for potential software suppliers that are critical to a successful enterprise resource planning

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Maximizer CRM 12: CRM Certification Report
Maximizer CRM 12 is now TEC Certified for online evaluation of customer relationship management (CRM) solutions in the CRM Evaluation Center. The certification

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