X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 hosted acd


2010 SMB Phone Systems Comparison Guide
Hosted voice over Internet protocol (VoIP) services are proliferating, and small to medium businesses (SMBs) now have a better range of choices for IP telephony

hosted acd  Phone Systems Comparison Guide Hosted voice over Internet protocol (VoIP) services are proliferating, and small to medium businesses (SMBs) now have a better range of choices for IP telephony. But making decisions around hosted services is different than for premise-based systems. This SMB Phone Systems Comparison Guide has been developed to help you survey the field and narrow down the best choices for the specific needs of your business.

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Get a shortlist of CRM solutions based on your company’s needs and characteristics. It’s fast, free, and easy—and you’ll get the results immediately. 

Evaluate Now

Documents related to » hosted acd

Enterprise Phone Systems Buyer’s Guide


Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed decision, you should understand the following crucial aspects: phone systems buyer types, product requirements, cost considerations, and vendor relationship needs. This buyer’s guide from Focus Research explains those considerations, and helps prepare you to make the right choice for your company.

hosted acd  to VoIP Technology | Hosted VoIP Services | VoIP White Papers | Enterprise VoIP | Enterprise Software Solutions for Phone System | Telephony Market | Best Phone System for Enterprise | Automatic Call Distribution | Acd System | Interactive Voice Response System | IVR System | Focus Research White Papers | SIP Phone | Free VoIP | VoIP Calls | Upgrading Enterprise Phone System | Phone System Vendors | What is an Enterprise Phone System | Voice Communication in an Enterprise | Managing the Incoming and Read More

The Lexicon of CRM - Part 1: From A to I


C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM.

hosted acd  Lexicon of CRM - Part 1: From A to I The Lexicon of CRM Part 1: From A to I R. Garland - October 12, 2001 0 - A  360 degree view of the customer - A term used to describe the ability for virtually anyone in the company to know anything about the customer (products bought, support calls made, web site visits conducted, etc.). A complete, 306 degree view of customer information. 3G - Supposedly the ultimate wireless protocol technology that is already being used in areas outside of North America where Read More

SMB Phone Systems Buyer’s Guide


If you are a small to medium business (SMB) looking to purchase a business phone system, you’ve no doubt discovered that buying one is not easy. You must quickly identify your specific needs before you contact vendors and compare phone system options. To make an informed decision about which phone system is right for your company, you should understand four crucial aspects, from product requirements to cost considerations.

hosted acd  Enterprise Phone Systems , Hosted VoIP Phone Services , Phone System Market Primer , Phone Systems Top Vendor , SMB Telephony Solution , SMB Phone System Buyer Types , Business Communications , Phone System for Office , PBX Phone System , Buying a Business Phone System , Hosted Basic VoIP Service , IP Phone System , Telephone System , Purchase a Business Phone System , Office Phone System , Best Phone System , Phone Systems Purchase Process , Dect Phone System , Virtual Phone System , Purchased a New Read More

Checklist: Adding Up the Return on IP Telephony Investments


Calculating the total cost of ownership (TCO) of an Internet protocol (IP) telephony system is complicated. And you need to know the return on investment (ROI). But knowing the TCO doesn’t make it easy to figure out the ROI—because the benefits of IP private branch exchange (PBX) aren’t easy to quantify. You can, however, get an idea of your ROI by knowing 10 ways a new IP phone system can repay the money you spend on it.

hosted acd  Business IP Telephony , Hosted PBX , Unified Communications , Office Telecom , Enterprise IP Telephony , Focus IP Pbxes Articles , SIP PBX . Calculating the TCO (total cost of ownership) of an IP telephony system can be complicated, but at least it's possible. It's also necessary for those interested in knowing the ROI (return on investment) they can expect when buying such a system. Even knowing the TCO, however, doesn't make it easy to figure out ROI. While the benefits of IP PBXes are real, they're Read More

How to Find the Right Hosted CRM Vendor at the Right Price


Choosing an on-demand customer relationship management (CRM) vendor can be a daunting task, especially for the price conscious consumer who lacks the budget for intensive research. A true CRM vendor should have pre-integrated sales, marketing, and customer support. Look for easy access to software free trials, and beware of hidden fees. Ultimately, researching the alternatives can save your company up to 50 percent of a solution’s total cost of ownership.

hosted acd  to Find the Right Hosted CRM Vendor at the Right Price Choosing an on-demand customer relationship management (CRM) vendor can be a daunting task, especially for the price conscious consumer who lacks the budget for intensive research. A true CRM vendor should have pre-integrated sales, marketing, and customer support. Look for easy access to software free trials, and beware of hidden fees. Ultimately, researching the alternatives can save your company up to 50 percent of a solution’s total cost of Read More

Aberdeen Research Brief: Web Security in the Cloud-More Secure! More Compliant! Less Expensive!


This paper compares on-premise versus software-as-a-service (SaaS) hosted solutions for Web security. Through the comparison, you can see that there is research that suggests that hosted services are a better choice for compliance, security, and costs. If you’re an IT manager who is undecided about the SaaS model, this is a must-read.

hosted acd  on-premise versus software-as-a-service (SaaS) hosted solutions for Web security. Through the comparison, you can see that there is research that suggests that hosted services are a better choice for compliance, security, and costs. If you’re an IT manager who is undecided about the SaaS model, this is a must-read. Read More

Cyclone Untangles Digital Partnerships


Cyclone Commerce has announced a hosted version of its Interchange product. Both versions are designed to help manage the many interconnections that arise in large e-commerce communities.

hosted acd  is available as a hosted application under a subscription pricing model, as well as in the traditional licensed software model. The company maintains its own network operations center hosted at Frontier Global. Market Impact With more than one hundred customers, ranging from manufacturers like Anheuser-Busch through emerging dot-coms, and still flushed from the glow of a multi-million dollar partnership with Sterling Commerce in which Cyclone will provide the Internet data exchange technology for Sterling Read More

How DaimlerChrysler Gained 30 Percent in Productivity with a Time and Attendance Solution


DaimlerChrysler Research & Technology North America (DCRTNA) focuses on developing new technologies for the next generation of cars. It desperately needed an automated time and attendance application to replace its outdated and laborious manual system. With a Web-hosted solution, not only did DCRTNA see a 30 percent increase in productivity, but it finally regained control over management of employee time and attendance.

hosted acd  Time Attendance Technology | Hosted Attendance Solution | Hosted Time Solution | Hosted Time Attendance | Attendance on Demand | Secure Time Attendance Software | HR Human Resources | HR Attendance Software | HR Attendance System | HR Attendance Systems | HR Attendance Time Tracking Software | HR Attendance Tracking | HR Attendance Tracking Software | HR Attendance Tracking System | HR Automated Attendance | HR Automated Time Attendance and Production | HR Automated Time Attendance and Production System Read More

The Tangled Web: Silent Threats and Invisible Enemies


When cyber-criminals stage attacks on businesses with covert malware, spam, and scams that drain employee productivity, users aren’t aware they’ve been victimized. Rich media, open-source platforms, and social-networking sites are vulnerable to these threats. Learn how a hosted Web security and content filtering service intercepts all types of Web-borne attacks.

hosted acd  and Invisible Enemies MessageLabs Hosted Web Security and Content Filtering service operates at the Internet level, intercepting viruses, and spyware. The service will also provide protection from other web-borne threats before they enter your network. Our service also allows you to block access to inappropriate websites by URL filtering, keeping your employees productive while enforcing acceptable usage policies. Source: Symantec Resources Related to The Tangled Web: Silent Threats and Invisible Read More

Who’s That Knocking On Your Web?


Coremetrics’ approach to visitor tracking is a hosted service that incorporates industry best practices to provide profiling of site visitors to support media analysis, merchandizing and segmentation.

hosted acd  it is a purely hosted service. While the work of embedding their JavaScript data tags on all of a site's pages or page templates is not trivial, it will be easier for many sites than buying a new server and software license to dedicate to visitor analysis. We assume that Coremetrics will make it very easy, both through technical assistance and initial pricing, for customers to give them a try. The products major marketing weakness will be that it does not have much native provision for integrating custome Read More

Hosted Business Intelligence for SMBs


Small to medium sized businesses (SMBs) encounter many of the same challenges as larger companies in unlocking information from the data they collect, yet they lack cost-effective solutions. Many must choose between expensive business intelligence solutions or complicated homegrown solutions. With many hosted reporting solutions now available, SMBs have an option that may meet their requirements—at a fraction of the cost.

hosted acd  homegrown solutions. With many hosted reporting solutions now available, SMBs have an option that may meet their requirements—at a fraction of the cost. Read More

Glovia Confirms the Potential of Its G2 ERP at User Conference


Recently I was kindly invited to attend the Glovia G2 user conference, hosted by Glovia, a subsidiary of Fujitsu, in Las Vegas, Nevada. The event wasn’t particularly large in terms of the number of attendees, so it was quite focused, and Glovia’s management and key people were fully available for questions in a very open and casual manner. I also discovered that many Glovia clients have known

hosted acd  Glovia G2 user conference, hosted by Glovia, a subsidiary of Fujitsu, in Las Vegas, Nevada. The event wasn’t particularly large in terms of the number of attendees, so it was quite focused, and Glovia’s management and key people were fully available for questions in a very open and casual manner. I also discovered that many Glovia clients have known each other for quite a while; they meet regularly and have established an informal community around the software product. Glovia has confirmed its image, Read More

UCN inContact Selected as the First Hosted System to Support a Statewide 2-1-1 Intelligent Call Handling Platform


Washington Information Network 2-1-1 (WIN 211), was the non-profit organization tasked with implementing an integrated call center solution in the State of Washington (US). WIN 211’s challenge was to define system requirements, and select a vendor that could interconnect eight call centers into a single, cohesive information service system. For a solution, it turned to UCN inContact.

hosted acd  Selected as the First Hosted System to Support a Statewide 2-1-1 Intelligent Call Handling Platform Washington Information Network 2-1-1 (WIN 211), was the non-profit organization tasked with implementing an integrated call center solution in the State of Washington (US). WIN 211’s challenge was to define system requirements, and select a vendor that could interconnect eight call centers into a single, cohesive information service system. For a solution, it turned to UCN inContact. Read More

Hosted PBX System Comparison


This comparison guide looks at 11 hosted voice over internet protocol (VoIP) private branch exchange (PBX) vendors and solutions developed specifically for small to midsize companies. You’ll learn about basic functions and features, pricing per user, features by vendor, phone and technical support options for AccessLine, Aptela, Bandwidth, Covad Global Phone, 8x8, Speakeasy, Smoothstone, Vocalocity, plus many more.

hosted acd  guide looks at 11 hosted voice over internet protocol (VoIP) private branch exchange (PBX) vendors and solutions developed specifically for small to midsize companies. You’ll learn about basic functions and features, pricing per user, features by vendor, phone and technical support options for AccessLine, Aptela, Bandwidth, Covad Global Phone, 8x8, Speakeasy, Smoothstone, Vocalocity, plus many more. Read More