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Software Functionality Revealed in Detail
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 hosted acd


2010 SMB Phone Systems Comparison Guide
Hosted voice over Internet protocol (VoIP) services are proliferating, and small to medium businesses (SMBs) now have a better range of choices for IP telephony

hosted acd  Phone Systems Comparison Guide Hosted voice over Internet protocol (VoIP) services are proliferating, and small to medium businesses (SMBs) now have a better range of choices for IP telephony. But making decisions around hosted services is different than for premise-based systems. This SMB Phone Systems Comparison Guide has been developed to help you survey the field and narrow down the best choices for the specific needs of your business.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » hosted acd

Enterprise Phone Systems Buyer’s Guide


Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed decision, you should understand the following crucial aspects: phone systems buyer types, product requirements, cost considerations, and vendor relationship needs. This buyer’s guide from Focus Research explains those considerations, and helps prepare you to make the right choice for your company.

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Checklist: Adding Up the Return on IP Telephony Investments


Calculating the total cost of ownership (TCO) of an Internet protocol (IP) telephony system is complicated. And you need to know the return on investment (ROI). But knowing the TCO doesn’t make it easy to figure out the ROI—because the benefits of IP private branch exchange (PBX) aren’t easy to quantify. You can, however, get an idea of your ROI by knowing 10 ways a new IP phone system can repay the money you spend on it.

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The Lexicon of CRM - Part 1: From A to I


C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM.

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SMB Phone Systems Buyer’s Guide


If you are a small to medium business (SMB) looking to purchase a business phone system, you’ve no doubt discovered that buying one is not easy. You must quickly identify your specific needs before you contact vendors and compare phone system options. To make an informed decision about which phone system is right for your company, you should understand four crucial aspects, from product requirements to cost considerations.

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Hosted VoIP vs VoIP PBX: Which Is Better for Your Business?


Your company has decided to upgrade its phone systems to voice over internet protocol (VoIP), but do you know which VoIP system will serve your company best? Identifying the right VoIP technology will ensure that all your growing needs are meet at the optimal price. This guide illustrates the differences between two VoIP technologies and can help you identify the best phone system technology for your business needs.

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Understanding CMS Security: An In-depth Third-party Evaluation


Do you know what you need in a hosted content management system (CMS)? Have you pinpointed the security features and characteristics that are essential to compliance with internal and external policies, and industry best practices? Find out how a hosted CMS can take care of everything from user management to Web browser, Web server, database, and application security—and let you focus on your own business and content development.

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Logistics.com Might Prove An Internet Success Story After All


As the number of dot-com’s dwindles, we see some examples of highly focused exchanges and hosted applications with growth and a path towards profitability. Logistics.com is an example of one such company.

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Selecting Your Hosted Security Service Provider: What Every IT Manager Needs to Know


Do-it-yourself (DIY) security can be daunting. It requires significant time, effort and expertise to maintain strong security while complying with information access and disclosure regulations. Find out how a hosted security solution can provide reliable and comprehensive security coverage for your company’s e-mail, Web, and instant messaging (IM), without requiring extensive expertise or equipment in-house.

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What Can PLM Offer for SMBs?


Recently I attended a product lifecycle management (PLM) seminar hosted by PTC and its North American Windchill Partner of the Year award-winner BRT Solutions. The main topic of this seminar was about how small @ medium businesses (SMBs) can start and advance their PLM practices. After the seminar, I kept thinking about what the PLM industry can offer for SMBs. PLM used to be a luxury for large

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Alteva


Alteva is a provider of hosted unified communications-as-a-service (UCaaS). Other focuses include voice-over-Internet-protocol (VoIP) and Microsoft communication services.

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