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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 hosted surveys


Hosted PBX Buyer's Guide for Small and Medium Businesses
A hosted Internet protocol private branch exchange (IP PBX) system can provide an easy way for small to medium businesses (SMBs) to move to voice over Internet

hosted surveys  previous big criticism of hosted VoIP by often removing the need to purchase equipment – even the phones themselves – and instead rolling a lease cost into the monthly per-user fee. Market research and surveys indicate that lower total cost of ownership and better system management are the primary factors for small businesses moving to hosted VoIP, but that the technology is still misunderstood and early miscues such as poor voice quality have led to misperceptions in the market. The perceived wisdom

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » hosted surveys

Automating Your Call Center Feedback


Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with "that company." Are your customers saying this about your local contact center? If so, do you know why? Learn why you should update your customer feedback systems.

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Reflexis Announces StorePulse Module for IBM Watson


Reflexis Systems recently announced general availability of its StorePulse real-time task execution software interconnect module for IBM Watson. With the combination of Reflexis StorePulse and Watson, companies in retail, quick service restaurants, and hospitality can transform insights gained from unstructured data in news sites, blogs, customer surveys, and weather sites into best practice actions, enabling companies to uncover trends and events that impact customer demand.

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Customer Feedback Management


Years ago, I took a job as an interviewer because I thought it would be interesting to talk to different people to find out what they thought on a variety of topics. I soon realized that people were not so eager to share impressions and give us their thoughts on products, events, etc. Some of the survey’s topics were not very pleasant, (e.g., writing a will and testament and preparing for

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Epicor's Vision and Strategy for Cloud ERP


I recently had the opportunity, during Epicor’s global customer conference, to talk with Chad Meyer, director of product marketing, and he shared with me some of the highlights of Epicor’s vision and strategy for cloud enterprise resource planning (ERP). Epicor has since 2010 offered a scaled-back Epicor Express Edition of the Epicor 9 (Epicor ERP) solution. The express edition is

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Solving the Application Performance Dilemma in the Hybrid Enterprise


The mainstream adoption of web-based applications, whether internally hosted, cloud hosted, or software-as-a-service (SaaS), is transforming the ways in which enterprise-class applications are built, deployed, and consumed. While the evolution brings new levels of cost efficiency and flexibility, it also introduces new and unique visibility and control challenges for IT organizations, which must meet performance and user experience expectations in addition to basic availability.

This whitepaper from Enterprise Management Associates examines the scope of challenges for assuring web-based and SaaS application performance, and reviews a solution that is designed to meet these new requirements.

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Hosted Contact Center Solutions Comparison Guide


Hosted contact centers are viable options for small to midsize businesses wanting enterprise functionality, lower up-front costs, and ease of use.

This comparison guide lists the top 10 providers and highlights key features to look for when considering a hosted solution for your business call center.

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Who’s That Knocking On Your Web?


Coremetrics’ approach to visitor tracking is a hosted service that incorporates industry best practices to provide profiling of site visitors to support media analysis, merchandizing and segmentation.

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Alteva


Alteva is a provider of hosted unified communications-as-a-service (UCaaS). Other focuses include voice-over-Internet-protocol (VoIP) and Microsoft communication services.

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SYSPRO U.S. Reinforces Its ‘SMARTER’ Einstein Value Proposition—Analyst Roadshow December 2013


As was demonstrated at SYSPRO’s annual roadshow, organized and hosted by JRocket Marketing and its highly spirited founder and president Judith Rothrock, SYSPRO’s programs and initiatives are intended to offer extra value to customers on top of what the vendor’s software offers out of the box.

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Osterman Research, Inc.


Osterman Research, Inc. provides market research, consulting, cost modeling, surveys, and benchmarking to vendors of technology services and products.

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