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Software Functionality Revealed in Detail
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 how a bill becomes law flow chart


Strategies for a Successful CRM Implementation: A Guide for Small and Medium Sized Enterprises
In general, most organizations agree that customer satisfaction—one measure of customer relationship management (CRM) success—improves when CRM software is

how a bill becomes law flow chart  for a Successful CRM Implementation: A Guide for Small and Medium Sized Enterprises In general, most organizations agree that customer satisfaction—one measure of customer relationship management (CRM) success—improves when CRM software is implemented. This white paper discusses the keys to successfully implementing CRM software solutions, as well as some of the important prerequisites—people and processes—to finding and installing CRM technology.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CC&B for the Telecommunications Industry RFI/RFP Template

CC&B Core Requirements, Packages, Discounts, and Promotions, Mediation, Retail Rating and Billing, Billing for New Generation Services, Wholesale and Interconnect Billing, Customer Care, Provisioning and Activation, Accounts Receivable, Financial Systems, Reporting, Electronic Bill Presentment and Payment Services, Revenue Assurance, Multinational Requirements, Technical Requirements 

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PDF/A and the Document Retention Landscape


PDF is a widely used yet still limited document storage format. PDF/A, an internationally standardized version of PDF, provides further long-term stability of archived data, while permitting users to customize methodologies. However, knowledge managers should ask what software tools must be used in conjunction with PDF/A to ensure electronic archival material is accessible, searchable, and reliable in the long term.

how a bill becomes law flow chart  users to customize methodologies. However, knowledge managers should ask what software tools must be used in conjunction with PDF/A to ensure electronic archival material is accessible, searchable, and reliable in the long term. Read More

Scala Shows Far More Than A Bit Of A Backbone Part 2: Market Impact


Scala is a serious challenger in the SME market, especially in emerging markets like Central and Eastern Europe, Middle East and China (possibly the local market leader therein), given that the company reported growth and stable financial performance in 2001 while many of its peers have seen corresponding decline.

how a bill becomes law flow chart  have to figure out how to deal with and position a myriad of disparate products with overlapping functionalities on diverse platforms. This is Part Two of a three-part note covering recent initiatives by Scala. Part One covered the initiatives. Part Three will discuss the Challenges faced by Scala and make User Recommendations. Tough Strategic Decisions Still, its current offering is also partly the result of tough strategic decisions. First of all, in 1998 Scala decided to discontinue support for Unix, Read More

A Delicate Dance of Supply & Demand, Part 1: A Primer on Dairy Industry Complexity


The dairy industry is grueling. For farmers, the past decade has been a roller coaster of soaring fuel and feed prices and plummeting dairy sales prices, crushing many industry veterans. This white paper is intended to provide a baseline understanding of the historic and present-day challenges players in the industry face that are largely the product of governmental involvement and outside their individual control.

how a bill becomes law flow chart  Delicate Dance of Supply & Demand, Part 1: A Primer on Dairy Industry Complexity The dairy industry is grueling. For farmers, the past decade has been a roller coaster of soaring fuel and feed prices and plummeting dairy sales prices, crushing many industry veterans. This white paper is intended to provide a baseline understanding of the historic and present-day challenges players in the industry face that are largely the product of governmental involvement and outside their individual control. Read More

ILM as a Journey: Moving Towards Storage as a Service


Technology decision-making in larger organizations is about making existing IT platforms as efficient as possible. However, there are weaknesses in the day-to-day operation of such environments, particularly in storage and information management. Positioning information lifecycle management (ILM) in the context of infrastructure management provides an understanding of where we are today—and of how much further there is to go.

how a bill becomes law flow chart  we are today—and of how much further there is to go. Read More

Digital E-commerce: The Difference between Selling a Product and Selling a Perpetual Customer Relationship


Selling digital content, goods, and services is different from traditional retail physical goods e-commerce—or at least it should be, if the objective is to maximize reach and revenue and to drive a rich, ongoing relationship with your customers and high satisfaction. This new approach to customer relationships, enabled only by the unique nature of digital offerings, brings a profound change in the commerce process and requirements for your commerce platform. Learn more about choosing a technical strategy that anticipates these changes and supports limitless innovation.

how a bill becomes law flow chart  E-commerce: The Difference between Selling a Product and Selling a Perpetual Customer Relationship Selling digital content, goods, and services is different from traditional retail physical goods e-commerce—or at least it should be, if the objective is to maximize reach and revenue and to drive a rich, ongoing relationship with your customers and high satisfaction. This new approach to customer relationships, enabled only by the unique nature of digital offerings, brings a profound change in the Read More

Move from a "Cost Center" to a "Game Changer"


While the role of IT in product development and sales has increased tremendously, a disconnect remains between the IT and business sides of an organization. Some organizations also incorrectly believe that IT spend does not add direct value to the business and hence is not justified. The onus is on IT to mend this perception by delivering tangible business value. Learn how.

how a bill becomes law flow chart  tangible business value. Learn how. Read More

It’s a Portal...AND It;s a Gateway


AOL has partnered with Gateway to develop a line of Internet-ready Linux desktop appliances based on the Netscape 6 browser.

how a bill becomes law flow chart  appliances will start to show up, gift-wrapped, during the 2000 holidays. Add another voice to the Peloponnesian chorus of users clamoring for remote Web access to corporate e-mail and applications. Read More

Distribution in a Challenging Economy: Online (Software as a Service) versus Traditional Software


When considering major purchases, most people ask, “Why rent when you can buy?” But with IT systems, the reverse may be true. Software as a service (SaaS) offers many advantages over traditional software, especially in terms of the on-going costs of maintaining and upgrading systems. Learn how passing those burdens on to a SaaS vendor can help your company focus on optimizing efficiency, productivity, and profitability.

how a bill becomes law flow chart  and upgrading systems. Learn how passing those burdens on to a SaaS vendor can help your company focus on optimizing efficiency, productivity, and profitability. Read More

Facing A Selection? Try A Knowledge-Based Matchmaker Part 3: Comparing Three ERP Vendors


This part illustrates how selecting the right ERP product depends on each client's requirements. Epicor, QAD, and Ramco Systems' rank can change with different sets of client requirements.

how a bill becomes law flow chart  a four-part tutorial on how to effectively streamline the ERP selection process.   Part 4 illustrates how, by changing the selection criteria, the vendor's scores will change. Read More

What Makes a Good IT White Paper Good… and a Bad IT White Paper Very, Very Bad…


A white paper is a document or “brief” (and yes, perhaps unfortunately, I mean “brief” in the sense of something that informs rather than something that is short—white papers are sometimes as concise as newspaper editorials, or run as long as the latest “… For Dummies” book; examples of this will be provided in upcoming posts). A white paper’s purpose is to educate the reader, who is the potential

how a bill becomes law flow chart  devoted to white paper “how-tos” and “dos and don’ts.” Here, in a series of posts, I’ll provide summaries of the main points that can be found in a couple of helpful sources, including Stelzner’s “How to Write a White Paper: A White Paper on White Papers”, as well as his web sites http://www.stelzner.com/copy-whitepapers.html, http://www.writingwhitepapers.com/book/, and http://www.stelzner.com/copy-HowTo-whitepapers.php. Here's the first point... 1. A Compelling Title Why? Because the Read More

Global Trade Hits Home at MegaResistCap-Part II: A Little Knowledge Goes a Long Way


When we left Jim, it was 7 pm, Sunday night. Jim, director of IT at MegaResistCap, had received a message from his CIO. The company’s legal counsel wanted to know if their systems were able to support the company operating as a “deemed exporter.” (See Part I of this series.) Jim knew he needed to work his magic and offer a solution or at least a direction to management—that’s why they paid him

how a bill becomes law flow chart  and IT, that will decide on how best to proceed. Please get back to me with your recommendations. Regards, Jim ___________________________________________________________________ Jim clicked “Send” and dreamed of the days when “you’ve got mail” was romantic . . . This concludes Part II of our series. In the posts to follow, we’ll walk through the solution selection, implementation, and subsequent benefits of GTM to MegaResistCap. Read More

Computer Associates Jasmineii - When Is A Portal Not Just A Portal?


Computer Associates International, Inc. has announced the availability of Jasmineii Portal 3.0, the latest version of its portal technology. The product also functions as a front-end to the complete Jasmineii architecture, which is a fairly complete Application Integration framework. Why don't customers know CA does Application Integration? CA is still working on that one.

how a bill becomes law flow chart  integration, how it works, how it relates to portal technologies, and what it can do for a business. As CA defines the overall product strategy, it involves the following 3 areas: e-Business infrastructure management . Products such as Unicenter and ArcServe to manage the environment. Unicenter can provide facilities to perform activities such as tracking distributed units of work. Security would also be provided at this level, an area in which CA has many industry leading offerings. e-Business process Read More

D&A


D&A was founded in 1993 to help small and medium-sized businesses become more productive with the help of computerized accounting solutions and our expertise.  As a progressive company, D&A recognized early on that the new generation accounting system would expand to become a complete business management system, capable of managing all aspects of your business. We have a focused Team of 13 Accounting, Business and IT professionals whose sole focus would be the sale, implementation, training and support of these systems. We sell, install and support only Sage Software solutions based on Sage 300 ERP Accounting, Sage CRM Customer Relationship Management and Sage HRMS Human Resource Management Systems as well as Sage 50 Canadian Edition accounting as well as related add on solutions and customizations. D&A supports over 300 companies from a wide range of industries and sizes in Quebec and Eastern Ontario as well as across Canada and in the USA.

how a bill becomes law flow chart  A D&A was founded in 1993 to help small and medium-sized businesses become more productive with the help of computerized accounting solutions and our expertise.  As a progressive company, D&A recognized early on that the new generation accounting system would expand to become a complete business management system, capable of managing all aspects of your business. We have a focused Team of 13 Accounting, Business and IT professionals whose sole focus would be the sale, implementation, training and Read More

Facing A Selection? Try A Knowledge-Based Matchmaker Part 4: User Recommendations


This tutorial identifies the significance of researching technology vendors to both buyers and vendors/VARs. Buyers require research to determine the short list and vendors/VARs can use research to assess the viability of opportunities before committing time and money to a sales effort. Since a 'one-size-fits-all' product is still not a viable solution for most clients, the ability of technology products to meet clients' needs depends on client requirements. The Catch 22 for both buyers and vendors/VARs is to pinpoint the right match in this ongoing 'dating game'.

how a bill becomes law flow chart  vendors/VARs can check out how they stack up against the competition and what the best course of action in every particular situation should be. As a summary, the following are some of the main mutual benefits that all the parties would benefit from being on 'the same page': Upfront identification of issues and negotiation perspectives, enabling more efficient and productive negotiations   Enabling the solution implementers to be better aware of the challenges   Enabling vendors to be aware of product Read More