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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 how banking fits together


Walker Propelled by Winds of Change
Walker Interactive is putting itself through a transformation. Its goal is to bring integrated eBusiness to its very demanding customers.

how banking fits together  view Figure 2 shows how Walker's revenues have been derived from software licenses, consulting and maintenance. Given the complex nature of the institutions that Walker serves it is not surprising that consulting should be a large part of their business. The ratio of consulting to licenses should change over the next two to three years with the addition of ASP customers. Figure 2. Walker Interactive Sources of Revenue In June 2000 Walker adopted a Stockholder Rights Plan under which all stockholders of

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Winning the Race for Talent in Emerging Markets


Economic activity in emerging markets is growing at around 40 percent—as compared with 2 to 5 percent in the West and Japan. Businesses all over the globe are competing for people who have numerous options and high expectations. How can your company attract and retain talent in emerging markets in Brazil, Russia, India, and China—offering new employees what they want, while ensuring your bottom line is met? Find out.

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(Forgotten) CRM and ERP Kingdoms in the Making?


Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona Enterprise CRM. Read this comprehensive analysis of Consona Enterprise CRM to find out what lies ahead for this flagship product.

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Cincom Acknowledges There Is A Composite Applications Environ-ment Out There Part Two: Challenges and User Recommendations


While the evolution strategy is safer in the short run for both the customers and the vendor, minimizing both investment and disruption, the evolutionary strategy has limits in how much can be accomplished. The existing product becomes a limit on the amount of innovation that proves practical.

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E-mail Response Management


E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s online relationship with customers will be increasingly critical to customer satisfaction and retention. That’s why managers need new tools to manage their corporate e-mail assets and better service the e-mail customer.

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How to Kill Your Software Selection Project in 10 Very Easy Steps


Want to join the ranks of the hapless and the crushed? Want to become an oft-cited statistic in software selection horror stories? Here’s how, in 10 easy steps. 1. Fail to get user buy-in. Users, bless their souls, just won’t use an application they don’t want to use. Especially if they feel it’s been foisted on them by a team who doesn’t understand their needs. The result

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CRM for the Finance and Banking Industry - Part 1


How many different systems does a bank employee use when changing a customer’s contact information? The last time I moved and had to change my address, the bank employee used two systems, asked three or four of her co-workers for help, and took about 15 minutes to do it because the information from one system did not transfer right away to the other system. It goes without saying that this was not

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How to Boost File Transfer Speeds 100x Without Increasing Bandwidth


This white paper discusses why pure TCP-based file transfer protocols are unable to fully utilize network throughput due to high latency or packet loss, and how to accelerate file transfers up to 100x utilizing a combination of UDP and TCP.

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Working Together in the New World of Work


The new world of work is here. Businesses are already feeling the impact of a dispersed workforce, pervasive connectivity, and the watchful eyes of shareholders and government regulators. In such an environment, a more collaborative business is key to greater success. A robust communication and collaboration platform can add value to your workforce and help you turn the new world of work into a new world of opportunity.

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CRM and BPM: “We Goes Together Like Peas and Carrots”


In 2009, I attended two Gartner Summit events: the Gartner Business Process Management (BPM) Summit in March in San Diego; and Gartner Customer Relationship Management (CRM) Summit in September in Scottsdale. I not only saw a number of same vendors at both events, but both events also had many similar themes, such as customer service, workflow automation, business processes

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Best Practices: How to Engage Business Leaders in Succession


Effective succession management requires ownership by line-of-business leaders. Learn how HR can engage leaders to use the talent review process to identify, develop, and advance talent for tomorrow’s needs, preparing the organization to navigate the expected as well as the unexpected.

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