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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 how can i describe somebody


How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating

how can i describe somebody  shows an example of how weights can be distributed. Serial Number Rating Weight 1 quality rating (QR) w1 = 0.30 2 delivery rating (DR) w2 = 0.30 3 price rating (PR) w3 = 0.30 4 issue rating (IR) w4 = 0.05 5 cooperation rating (CR) w5 = 0.05     Total Weight: 1.00 Table 1. Example of apportioned weights among the five ratings. The formula to compute CCSR is this: CCSR = 5 – (QR*w1 + DR*w2 + PR*w3 + IR*w4 + CR*w5) This formula gives the CCSR on a 5-point scale. It is possible for the CCSR to be greater

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care & Billing RFI/RFP Template

General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, Utility Products and Services, CATV Products and Services, IP Products and Services, EBPP Services, Technical Requirements  

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Do You Want Your App to Talk Back to You (as a Chatterbox)? - Part 2


In Part 1 of this blog series I admitted to being a late adopter of a sort, in part for not immediately jumping onto the social media bandwagon. In particular, my initial reaction to Salesforce Chatter (a.k.a. Collaboration Cloud) was tepid. To be frank, Marc Benioff, salesforce.com’s flamboyant and engaging CEO, gave an atypically incoherent and dry keynote speech when he

how can i describe somebody  it is not clear how Chatter can satisfy some heavily regulated environments, where emails and feeds are not considered as legally binding documents. How about the environments that still require physical paper trails and multiple signed copies to be archived? Finally, the feeds inundation problem cannot really be addressed via current filters without a great deal more experience than salesforce.com currently has with Chatter. Inundation has been one of the biggest problems with Twitter and Facebook and Read More

Interview with Joe Cowan


"Manugistics is not a software company." This was among many of the interesting statements that Joe Cowan shared in our interview during Manugistics user conference, Envision 2005, in Atlanta, GA.

how can i describe somebody  and extending that. So how can you run it the same way? One customer told me that every year they turn over 20 percent new products and every four or five years they completely turn all the products. That is a dynamic supply chain. Everything is changing. That means that you have to be tuning that supply chain. You really have to be focused on the changes in it. These companies don't need to go buy software; they need a partner who's going to engage long-term with them to make sure their supply chain Read More

Why BI Is Ripe Now for Businesses of Any Size


Businesses of all sizes need real insight into operations and customers—to do their planning, forecasting, modeling, and adjusting based on data that’s current, accurate, and accessible. This is at the core of today’s expanding business intelligence (BI) and enterprise performance management (EPM) markets. Find out more about how BI software or an EMP solution can help you improve your financial analysis and reporting.

how can i describe somebody  at the right time, how can you afford not to do this?'Businesses have got to be able to look at information over time and learn from it. If not, in today's economy, they could be under tomorrow. The idea that businesses of all sizes should have real insight into their operations and their customers - to be able to do their planning, forecasting, modeling and adjusting based on data that is current, accurate, accessible and flexible - is at the core of today's expanding BI and EPM market. Spearheading Read More

The Demo Crime Files!


This article is part of the continuing education all software demonstrators need to ensure their fundamental skills remain sharp. It points out three common “crimes” made in demonstrations, how to recognize them, and suggests alternative approaches.

how can i describe somebody  Don't be concerned with how many times you can relate to the crimes in this article. Highlight your problem areas and focus on correcting them one at a time. The following crimes are a sampling of the 28 I've witnessed (or committed) over the past 20 years. I Love This Part of Our Software Pretend for a moment you sell a very powerful general ledger system for small to medium sized corporations. One of the most powerful features of your general ledger system is its ability to produce sophisticated Read More

How Big Data Helps HR to Maximize Business Performance


Oracle strategists Brian Gaspar and Amanda Hahn explore how big data is being used in human resources (HR) organizations for predictive problem solving and attracting and retaining talent.

how can i describe somebody  Big Data Helps HR to Maximize Business Performance Read More

One Year Later at Deltek: More of the Same (And Then Some More) - Part I


Time and again during my decade or so of covering the enterprise applications market as an industry analyst I have witnessed what difference a year can make. And boy, would 2008 be such a year! A year ago or so, I concluded an in-depth four-part series on Deltek (NASDAQ: PROJ), whose executives were recently happy to tell me that 2008 was not that terrible a year for the company. Quite the

how can i describe somebody  more flexibility to configure how they want to view application data through smart grids, integration with Microsoft Office Communicator  , and interactive dashboards. Perhaps most importantly, the improvements make it even easier for partners to build on top of Vision and/or build extensions to it. These capabilities might mean that Deltek Vision can become (should traditionally conservative Deltek choose to fully embrace this avant-garde strategy), a platform that others can build around. This would Read More

How to Choose a CRM System


When it comes to customer relationship management (CRM), it’s important to understand all the benefits of an integrated CRM system before beginning your selection process. This guide is designed to help you build the business case for a CRM system, form an effective project team, ask the right questions, identify the challenges involved and much more.

how can i describe somebody  to Choose a CRM System When it comes to customer relationship management (CRM), it’s important to understand all the benefits of an integrated CRM system before beginning your selection process. This guide is designed to help you build the business case for a CRM system, form an effective project team, ask the right questions, identify the challenges involved and much more. BEGINLYX Read More

How Great Is Great Plains' Manufacturing Offering (Did Somebody Say Microsoft)?


Great Plains informed us during its Convergence 2001 annual user conference about its initial strides into the discrete manufacturing market. The following is our view of Great Plains’ odds of success in this particular endeavor.

how can i describe somebody  Great Is Great Plains' Manufacturing Offering (Did Somebody Say Microsoft)? Event Summary  Great Plains is a leading small-to-mid-market provider of back-office and e-business solutions. In March 2001, the company (still an independent entity at the time) held Convergence, a four-day annual user conference and international business event for its customers. Although not given much attention at Convergence, Great Plains' foray into the discrete manufacturing market caught TEC's attention. While the Read More

How to Choose between Generic and Industry-specific ERP Systems


You might have several reasons for needing a new enterprise resource planning (ERP) system, but with so many options, how do you make the right choice? If you’re wondering whether a generic or an industry-specific solution is the best fit, or how to start the ERP selection process, you’re not alone. This white paper suggests ways to simplify your ERP selection process and points out the differences between industry-specific and generic ERP solutions.

how can i describe somebody  with so many options, how do you make the right choice? If you’re wondering whether a generic or an industry-specific solution is the best fit, or how to start the ERP selection process, you’re not alone. This white paper suggests ways to simplify your ERP selection process and points out the differences between industry-specific and generic ERP solutions. Read More

Concur's Customers Can Network Now


Following the path of other E-procurement vendors, Concur announced a purchasing network for large companies. At the same time, Concur announced that its entire suite of products, including access to its purchasing network, will be available to small and mid-sized companies as an outsourced, Web-based product.

how can i describe somebody  September 28th, 1999). However unlike Ariba's tripartite approach, Concur's is simpler and part of a broader strategy of providing a .com service for such companies. The e-Commerce industry as a whole as only recently begun to recognize that most companies are in the small and mid-sized range, and Concur has a very compelling story to tell to these companies. User Recommendations Concur has removed what might have been a stumbling block to companies interested in its E-procurement solution. The Read More

Exact MAX ERP Can Now Go Anywhere


Exact, a provider of manufacturing and distribution solutions for small to medium-sized businesses (SMBs) , has released MAX Anywhere. It is a Web-based application that makes Exact MAX enterprise resource planning (ERP) features accessible from anywhere with an Internet connection, including connected mobile devices.

how can i describe somebody  you can do, but how you do it. That is one of the reasons why Exact is focused on optimizing the user experience. Despite its maturity, MAX ERP has a modern look and feel, making it easy to find your way around the system.   But there are still opportunities out there to solve a specific business problem and make life easier for the manufacturer. For example, the integrated change order management that MAX offers works very well in product-oriented companies that need to be able to quickly incorporate Read More

If Software Is A Commodity - Can You Still Win Some Competitive Advantage?


An application product can never provide competitive advantage by itself, it is a function of how and how much is implemented. A good implementation of a commodity software product can give you a short-term advantage until the competition catches up.

how can i describe somebody  varies greatly. For comparing how much of a product is implemented, we can define three categories of applications, core processes, planning, and analysis. Core processes A company's core processes are the transaction or business process driven applications. These do the basic execution task and housekeeping, for example, order processing, inventory, shipping, accounts payable, etc. A business cannot survive without doing these functions. When a company replaces a system or implements its first system, Read More

5 Ways Your Business Can Thrive in an Economic Storm


You'll find them in the white paper how your business can thrive during an economic storm.

how can i describe somebody  in the white paper How Your Business Can Thrive During an Economic Storm . Written by a nationally recognized business expert, author, and attorney, this timely white paper sets out five ways to take on the challenges of a difficult economy—and win. You'll find out how to take advantage of tax opportunities use technology to work smarter control your cash flow better reduce your overhead use your time more wisely It's often been said that recessions create both winners and losers. Learn about five ways Read More

Raising Your Business Intelligence Quotient: 5 Things Your Company Can Do NOW


How can you take your company from being a good company to a great company—and finally to an "intelligent" company?

how can i describe somebody  Company Can Do NOW How can you take your company from being a good company to a great company—and finally to an intelligent company? By raising your BIQ (Business Intelligence Quotient). And here's how. aab In Raising Your Business Intelligence Quotient: 5 Things Your Company Can Do NOW , you'll discover BI best practices to help you achieve a more responsive, customer-centric operation—one that's geared for faster, simpler, sharper decision-making. Find out how to become a more intelligent Read More