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KANA Attempts the Union of Customer Acquisition and Service
KANA Software is a global provider in customer service solutions delivered on-premise or in the cloud, and these solutions unify and maintain context for

how oracle evaluate their customer satisfaction  to watch whether and how Oracle might produce a similar offering based on its related acquisitions of ATG, inQuira, Vitrue , and RightNow . Dear readers, what do you think about KANA’s new approach, and what are your experiences both as a multi-channel consumer and product & service provider? Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » how oracle evaluate their customer satisfaction


Epicor 9: Delivering What Oracle and Others Are Yet to Achieve? - Part 3
Part 1 of this blog series outlined Epicor 9 (a.k.a., Epicor ERP [evaluate this product]), Epicor Software’s next-generation converged product suite. A similar

how oracle evaluate their customer satisfaction  without needing to know how an ERP system works. Epicor Enterprise Search uses Microsoft ’s technology to combine both structured data (i.e., fields from Epicor’s database) and unstructured data  (e.g., Microsoft Word  documents , Adobe Acrobat PDF documents , Web pages , etc.) in searches. The tool can be invoked from anywhere to find information. Users do not consume a license unless they elect to link to an Epicor application (a particular session). Related to search is the integral  Epicor ECM Read More...
Software as a Service beyond Customer Relationship Management and Sales
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS). Vendors such as WebEx, Webcom

how oracle evaluate their customer satisfaction  be straightforward to see how the multiple aspects of Web conferencing lend themselves well to the SaaS model. It moves well beyond shared presentations, workspace, and applications, and is supplemented by instant messaging (IM) and integrated with video and audio conferencing, often using voice over Internet protocol (VoIP) technology to bring the whole experience to the personal computer (PC). All of these features and benefits are available without purchasing, implementing, or managing a stack of Read More...
CRM without Compromise: A Strategy for Profitable Growth
When implementing customer relationship management (CRM), organizations often lose sight of their customers and focus on efficiency gains instead of looking at

how oracle evaluate their customer satisfaction  to learn more about how SAP can help your organization drive new growth, attain operational excellence, and enhance competitive agility with CRM contact your local sales representative or visit our Web site at www.sap.com . ©Copyright2007 SAP AG. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SA Read More...
Customer Relationship Management Strategies Part Two: Creating Your Strategy
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality products and services. However, you

how oracle evaluate their customer satisfaction  the current business environment. How are customers being handling today? What policies are in place? How does information flow? Map out current process flows, documenting procedures, policies, key players, and organizational hierarchy. Gather documents on policies on controls and interview people involved in these processes. If policies are not documented, draw a process diagram or document what users do and have your users check for accuracy. Many users find it insightful to see on paper what they Read More...
Oracle Accelerate: Helping Midsize Businesses Grow
Watch this video to find out how Oracle Accelerate solutions enable growing midsize organizations to easily adopt Oracle's enterprise class software.

how oracle evaluate their customer satisfaction  video to find out how Oracle Accelerate solutions enable growing midsize organizations to easily adopt Oracle's enterprise class software. Read More...
Customer Relationship Management (CRM)
When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However

how oracle evaluate their customer satisfaction  customer relationship management (CRM). However, relationships also exist between companies and their vendors, companies and their customers, vendors and their suppliers, employees, different departments of the same company, and so on. The Relationship Management Evaluation Center concentrates on CRM and supplier relationship management (SRM), as software and information and communication technology (ICT) play a major role in facilitating effective relationship management among all parties involved. Read More...
Oracle Database 11g Product Family
This white paper provides an overview of the various feature sets available within the Oracle Database family of products. Built using a reliable database

how oracle evaluate their customer satisfaction  Database 11g Product Family This white paper provides an overview of the various feature sets available within the Oracle Database family of products. Built using a reliable database architecture, these products provide the necessary foundation to successfully deliver more information with higher quality of service and efficiently manage change within the environment to deliver better value. Read More...
Customer Centricity: The Devil Lies in the Details
The purpose of this white paper is to help readers understand the importance of customer-centricity in today's highly competitive and constantly evolving

how oracle evaluate their customer satisfaction   Read More...
11Ants Customer Response Analyzer
11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer.

how oracle evaluate their customer satisfaction   Read More...
Oracle Releases Oracle Solaris 11.1
During its Openworld event, Oracle announced the release of Oracle Solaris 11.1 to deliver enhancements in features and performance.Some of the outstanding

how oracle evaluate their customer satisfaction  Releases Oracle Solaris 11.1 During its Openworld event, Oracle announced the release of Oracle Solaris 11.1 to deliver enhancements in features and performance. Some of the outstanding enhancements of this new Solaris version are its capabilities for building large-scale infrastructure-as-a-service (IaaS) and platform-as-a-service (PaaS) clouds for both SPARC and x86 processor-based servers, as well as extreme availability for mission critical applications. John Fowler, executive vice president of Read More...
Social Customer Suite
Lithium’s Social Customer Suite powers customer experiences, helping companies to build brand nations and online communities of customers.

how oracle evaluate their customer satisfaction   Read More...
Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

how oracle evaluate their customer satisfaction  in addressing clients’ problems, how can KBs of known product issues become a tool in the hands of customers? Here are some thoughts to consider… Recognizing the role played by customers in the creation and development of KBs— KBs of known issues store client experiences, so providing customer access to these information pools is essential. Clients are the best testers of a product, as they employ it in real-life situations. As a result, clients create awareness not only about the product defects, Read More...

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