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Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

how to improve customer service  guide a user on how to respond. They can be recorded or generated with computer-based text-to-speech software for prompts that may contain dynamic content. Dialogs: Although this term typically is used for speech- oriented applications and not touchtone applications, the concept is the same. When users are prompted, they touchtone or speak a response. The system uses this logic to do error handling and branching to the next step in the application. A response might require a branch to a program to look Read More...
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Documents related to » how to improve customer service


How to Cope When Your Service Provider is Acquired
Challenges are aplenty when a vendor is acquired. Financial health is no longer a safe indicator to gauge a vendor's future during this mega merger era. Knowing

how to improve customer service  The Old ERP Dilemma: How Long Should You Pay Maintenance? ). Companies with older versions of PeopleSoft products and do not expect to upgrade in the next three to five years may choose to investigate third-party maintenance vendors that promise lower maintenance costs. If staying with Oracle, users should avoid committing to multi-year maintenance agreements without the ability to cancel. Also, customers should ensure that maintenance costs do not escalate by more than a reasonable rate, such as the Read More...
How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating

how to improve customer service  commonly implemented before delivery, how then do they give rise to customer dissatisfaction? Change requests cause additional work for the vendor, and their impact is felt in two ways: revised delivery schedule and higher cost. In some cases, the vendor absorbs both, and in others, the vendor absorbs the impact on price only and passes the impact on delivery schedule on to the customer. Still in other cases, the vendor absorbs the impact on delivery schedule and passes the impact on price on to the Read More...
10 Facts about Intelligent Virtual Assistants and How They Improve the Customer Experience
Have you ever thought about what goes into designing and optimizing an intelligent virtual assistant? Or how an avatar can create an even better customer

how to improve customer service  best interactive models and how to use virtual assistants to drive online sales, service, and product education. Read More...
How to Choose a Service and Maintenance Application
If you’re not using a service and maintenance application, you may have reached the point where manual systems no longer support the pace of business. Where to

how to improve customer service  : Application Software (Wikipedia) How to Choose a Service and Maintenance Application Service and Maintenance Application is also known as: Application Maintenance Services , Maintenance process , Maintenance solutions , Maintenance projects , Choosing Service Maintenance application , Services Application Maintenance Services , Application Maintenance Services practice , Application Management Services , Enterprise Application Development Services , Application maintenance , Application Support & Read More...
Has Your Company Outgrown QuickBooks? How to Tell and What to Do About It
QuickBooks is highly respected as the world’s most popular accounting system, with more than 4.5 million users. Indeed, QuickBooks provides an excellent

how to improve customer service  Your Company Outgrown QuickBooks? How to Tell and What to Do About It QuickBooks is highly respected as the world’s most popular accounting system, with more than 4.5 million users. Indeed, QuickBooks provides an excellent solution for smaller companies. However, growing companies will eventually outgrow the database performance and feature set offered by QuickBooks. This white paper provides guidance in case this happens to you. Read More...
Service-oriented Architecture-Savior or Nemesis?
Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become

how to improve customer service  new solutions now. So, how do you realize the potential of SOA without raising expectations so high that they will come back to bite you? Which issues do you need to address first? And, what is a realistic timeline and approach? “SOA has the potential to make IT the hero or the villain, depending on how SOA is communicated and implemented within their organizations.” —Damian Smith, Hitachi Consulting “Faster, Faster, Faster!” Over the last 20 years the pace of business has changed: it has Read More...
Multi-channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It
While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in

how to improve customer service  receive such information. Learn how connecting with customers allows these companies to outperform their peers in key customer-facing and financial metrics. Read More...
5 Key Steps to Make Field Service Profitable
Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable

how to improve customer service  Key Steps to Make Field Service Profitable Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable. Every field service interaction is an opportunity to not only delight customers, but also increase revenue. Here are 5 easy steps to get your field service organization in the black this year. Accomplish all five and get your field techs, customers, and balance sheet in your favor. Read More...
We Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices
The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it

how to improve customer service  Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it. But network failure can cause widespread disruption, unhappy customers, unproductive employees, and lost business. Ensuring network availability, security, and efficiency is a job for experts who need powerful tools to carry out these Read More...
SAP field service
SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and

how to improve customer service  field service SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and execute service orders. SAP Field Service is part of SAP Service Management, which offers functionality for service order management, installed-base management, warranty and claim management, parts logistics integration, and mobility. Analytics and big data features are also delivered by SAP to extend its core field service offering. Read More...
Enterprises May Be Overlooking Profits from After-sales Service
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will

how to improve customer service  factors), service departments decide how much inventory they should be keeping with respect to different service parts. Since there is no firm demand as such, and since supply is totally dependent on this forecast, exact matches of supply with demand is very elusive. Potential for Savings There is huge potential for saving costs in service parts management, as well as for improving service. Among the major potential areas for improvement, there are five which merit close study: Reduction of inventory Read More...
How to Use Technology to Support the Lean Enterprise: Achieving Profitable Growth through Lean
Many competitive businesses are implementing “lean” initiatives to expose and attack waste and setting goals for continuous improvement through Six Sigma

how to improve customer service  to Use Technology to Support the Lean Enterprise: Achieving Profitable Growth through Lean Many competitive businesses are implementing “lean” initiatives to expose and attack waste and setting goals for continuous improvement through Six Sigma principles. Consensus is growing that technology is key for successful lean initiatives. This white paper defines addresses the impact lean initiatives have on profitability and considers the role of information technology (IT) in enabling lean initiatives. Read More...
Service Differentiation: Your 3-Step Plan
Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with

how to improve customer service  more and find out how. Read More...

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