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Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

how to improve customer service  guide a user on how to respond. They can be recorded or generated with computer-based text-to-speech software for prompts that may contain dynamic content. Dialogs: Although this term typically is used for speech- oriented applications and not touchtone applications, the concept is the same. When users are prompted, they touchtone or speak a response. The system uses this logic to do error handling and branching to the next step in the application. A response might require a branch to a program to look Read More

Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » how to improve customer service


How to Choose a Service and Maintenance Application
If you’re not using a service and maintenance application, you may have reached the point where manual systems no longer support the pace of business. Where to

how to improve customer service  : Application Software (Wikipedia) How to Choose a Service and Maintenance Application Service and Maintenance Application is also known as: Application Maintenance Services , Maintenance process , Maintenance solutions , Maintenance projects , Choosing Service Maintenance application , Services Application Maintenance Services , Application Maintenance Services practice , Application Management Services , Enterprise Application Development Services , Application maintenance , Application Support & Read More
10 Facts about Intelligent Virtual Assistants and How They Improve the Customer Experience
Have you ever thought about what goes into designing and optimizing an intelligent virtual assistant? Or how an avatar can create an even better customer

how to improve customer service  best interactive models and how to use virtual assistants to drive online sales, service, and product education. Read More
How to Improve the Accuracy of Your Forecasts
Increased competition, lower margins, and more customer demands mean that distributors have to provide better product availability and more services with fewer

how to improve customer service  : Demand Forecasting (Wikipedia) How to Improve the Accuracy of your Forecasts Forecasts is also known as : Demand Forecasting , Demand Forecasting & Inventory , Multi-dimensional Forecasting , Demand Works , Improve Demand Planning , Forecast Plan Cuts Costs , Forecasting Software , Predict Customer Demand , Calculating Demand Forecast , Realized Demand Quantity , Demand Forecasting Activity , Demand Forecasting Methods , Demand Forecasting Models , Toolkit Demand Forecasting , Methods to Forecast Read More
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

how to improve customer service  and are proactively evaluating how to enable these teams with a reporting and dashboard solution that leverages data from multiple sources. The solution would likely include such items as installed equipment utilization data, service revenue data, service delivery and call center performance data, service supply-chain spare parts & reagent consumable data, and customer survey/satisfaction scoring to name a few. Data currently resides in at least 3 disparate systems. This reporting solution must enable Read More
Enterprise Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses?
In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However, a trend has recently emerged

how to improve customer service  purchasing, payroll, and inventory. However, portfolio management and resource management capabilities critical to project-centric organizations are not as strong as those delivered by niche PSA vendors. Microsoft offers its range of ERP solutions through its Dynamics product line. Dynamics SL is Microsofts PSA solution that provides complete project accounting capabilities. Dynamics GP offers a light ERP system that delivers mostly back-office functionality. For larger organizations, Dynamics AX offers Read More
A Green Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet
With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort

how to improve customer service  Green Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort based on the specific priorities that speak to it. In this analysis, we will review each of these benefits, outlining the range of advantages and concrete ROI. Regardless of a company’s priorities, this multi-layer list of benefits makes the decision a Read More
The High Cost of Change for ERP: What Does it Cost to Keep Up to Date?
Companies are finding it difficult and costly to update and modify enterprise resource planning (ERP) systems after they have been installed. The question isn’t

how to improve customer service  rather at what cost? How quickly can adjustments be made, and what stresses do such changes place on the organization. To answer these questions, this paper provides results from a survey of senior finance executives. Read More
SAP Invited to White House to Showcase Consumer Innovation in Advancing Public Safety
The White House invited SAP to demonstrate the capabilities of Recall Plus, a product designed to

how to improve customer service  to White House to Showcase Consumer Innovation in Advancing Public Safety The White House invited  SAP to demonstrate  the capabilities of Recall Plus, a product designed to catch a recall on kids' products or food with undeclared allergens . Recently, Washington officials encouraged the development of technological products that help enhance public safety. Recall Plus makes public safety information available to the public in a timely fashion, ensuring that consumers are advised about Read More
Taking Collaboration to the Next Level: Moving from Your Document-centric Enterprise 1.0 to the People-centric World of Enterprise 2.0
It would be a mistake to think that Web 2.0 is all about technology—and similarly so for Enterprise 2.0. But it would also be a mistake to dismiss the

how to improve customer service  Collaboration to the Next Level: Moving from Your Document-centric Enterprise 1.0 to the People-centric World of Enterprise 2.0 It would be a mistake to think that Web 2.0 is all about technology—and similarly so for Enterprise 2.0. But it would also be a mistake to dismiss the technology altogether. The selection and implementation of enterprise social software solutions and real-time collaboration solutions requires careful thought, consideration, and planning. Find out more, in this IBM white Read More
To ERP or Not to ERP (In Manufacturing, It Isn't Even a Question)
Despite the benefits that enterprise resource planning (ERP) brings to manufacturers, Aberdeen findings from 2010 suggest that 26% of manufacturers have yet to

how to improve customer service  ERP or Not to ERP (In Manufacturing, It Isn't Even a Question) Despite the benefits that enterprise resource planning (ERP) brings to manufacturers, Aberdeen findings from 2010 suggest that 26% of manufacturers have yet to implement ERP. This report looks at the performance of companies that have implemented ERP software versus the companies that have not. It also examines the capabilities that companies with ERP have compared to those that don't. Read More
Lynx to Donate Advanced Messaging to Linux Open-Source Community
Through the release of Lynx’s Messenger Technology code to the ‘Open-Source’ community they hope to gain a strong foothold in Linux messaging as the operating

how to improve customer service  to Donate Advanced Messaging to Linux Open-Source Community Lynx to Donate Advanced Messaging to Linux Open-Source Community P. Hayes - July 24, 2000 Event Summary SAN JOSE, Calif., Lynx Real-Time Systems, Inc., announced the donation of Lynx Messenger for BlueCat Linux, its high-performance messaging technology, to the Linux open-source community to establish a new standard for advanced CompactPCI inter-board messaging in distributed and high availability (HA) systems. Market Impact Lynx messaging Read More
We Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices
The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it

how to improve customer service  Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it. But network failure can cause widespread disruption, unhappy customers, unproductive employees, and lost business. Ensuring network availability, security, and efficiency is a job for experts who need powerful tools to carry out these Read More
Service Differentiation: Your 3-Step Plan
Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with

how to improve customer service  more and find out how. Read More

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