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6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond
Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements

how to write a formal price quotation  A simple example of how this can be achieved is to configure your CRM solution to pre-populate forms with existing customer information. This alleviates the need for agents to revisit old ground, apart from a quick check to confirm the details are still current, makes the customer feel more valued and appreciated, and allows the agent to focus on building rapport and enhancing the customer experience. The ultimate goal is to create a framework that delivers a consistent customer experience across Read More...
HR System for Banks, Financial Institutions
A multinational bank turned to TEC for help selecting a fully integrated human resources (HR) solution. Find out how the selection project played out.
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Documents related to » how to write a formal price quotation


A SaaS Start-up Cautionary Tale: The Makana Experience (Or: How You Can Create a Great Product and Still Hit the Wall)
Great products and a growing customer base are not enough to succeed in the SaaS ICM marketplace. Find out why Makana, a startup SaaS vendor, found it difficult

how to write a formal price quotation  need to sell, and how much?” question. Sales ICM, to answer the “How am I going to be rewarded?” question. Monitoring and analysis, to answer the “What’s going on?” and “What to expect?” questions. The Gartner report goes on to say that SPM as a concept should help organizations to systematically refine planning for sales targets, allocate opportunities equitably, enhance communications regarding expectations and rewards to all involved parties, and more effectively encourage desired Read More...
A Quiet ERP Vendor Merger That’s Worth a Closer Look
The CMS Software-XKO Software merger into Solarsoft Business Solutions offers proof that smaller enterprise resource planning vendors are not extinct yet

how to write a formal price quotation  . Part two discusses how CMS's (now Solarsoft) ERP software solutions provide electronic data interchange (EDI), traceability with its Bar Code Labeling/Serialization module, as well as warehousing, distribution, and other supply chain features and functions. For more information and to start your own custom solution comparison, please visit TEC's Enterprise Resource Planning Evaluation Center Read More...
Leveraging Technology to Maintain a Competitive Edge during Tough Economic Times --A Panel Discussion Analyzed Part One: Introduction
Follow up with analysis on the recent executive panel titled

how to write a formal price quotation  to start over, but how much will existing IT systems have to change? (see Part Five) Q8 . Will the newest and greatest only come from packaged software? What about custom development ? What is the build versus buy equation look like in the near future? (see Part Six) Q9 . How will the latest improvements in software flexibility and agility play in the single-vendor versus multi-vendor solution equation at multi-division corporations? (see Part Six) This is Part One of a multipart trend note. Each of the Read More...
5 DNS Security Risks That Keep You Up At Night (And How To Get Back To Sleep)
DDoS, cache poisoning, footprinting, oh my! Who knew that there were so many ways to threaten the security of your DNS? Read this white paper to find out all of

how to write a formal price quotation  Up At Night (And How To Get Back To Sleep) DDoS, cache poisoning, footprinting, oh my! Who knew that there were so many ways to threaten the security of your DNS? Read this white paper to find out all of the scary details about these attacks and what you can do to prevent them. Read More...
Distribution in a Challenging Economy: Online (Software as a Service) versus Traditional Software
When considering major purchases, most people ask, “Why rent when you can buy?” But with IT systems, the reverse may be true. Software as a service (SaaS

how to write a formal price quotation  and upgrading systems. Learn how passing those burdens on to a SaaS vendor can help your company focus on optimizing efficiency, productivity, and profitability. Read More...
A Firewall is Cheaper Than a Lawyer
eBay's motion for a preliminary injunction to limit Bidder's Edge online auction search engine from linking to their site, may set precedents for future

how to write a formal price quotation  Firewall is Cheaper Than a Lawyer A Firewall is Cheaper Than a Lawyer L. Taylor - May 15, 2000 Event Summary On Friday, April 14, the Federal District Court in San Jose, California held a hearing on eBay's motion for a preliminary injunction to limit Bidder's Edge, an online auction search engine, from linking to eBay's website. In an open letter dated April 20th to its user base, President and CEO of Bidder's Edge, Jim Carney, defended his position stating that, we remain confident in the correctness Read More...
Software as a Service: A Cheaper, Faster Way to Access Applications
The dismal economy hasn't been bad news for all segments of the IT industry. The market for applications delivered in a software-as-a-service (SaaS) model is

how to write a formal price quotation  as a Service: A Cheaper, Faster Way to Access Applications The dismal economy hasn't been bad news for all segments of the IT industry. The market for applications delivered in a software-as-a-service (SaaS) model is increasing thanks to customers who seek better/more targeted functionality, quicker deployment/access, lower up-front and ongoing cost, and ease of use. Learn why SaaS has a history of thriving in down cycles, and what to look for in a SaaS solution. Read More...
Scala Shows Far More Than A Bit Of A Backbone Part 3: Challenges and User Recommendations
Although the value proposition offered by Scala should bode well to creating increased demand and acceptance of the Scala offering in the global SME market

how to write a formal price quotation  Shows Far More Than A Bit Of A Backbone Part 3: Challenges and User Recommendations Scala Shows Far More Than A Bit Of A Backbone Part 3: Challenges and User Recommendations P.J. Jakovljevic - August 8, 2002 Challenges At the beginning of July, Scala Business Solutions (ASE: SCALA; www.scala.net), an Amsterdam, the Netherlands-based provider of collaborative ERP software for mid-size enterprises and subsidiaries of global corporations, launched a number of initiatives to defend its turf by providing Read More...
Pragmatist's Guide: Building a Business Case for a Formula-based ERP
If you're a process manufacturer taking a close look at the option of acquiring an enterprise resource planning (ERP) solution, you may be finding that you're

how to write a formal price quotation  s Guide: Building a Business Case for a Formula-based ERP If you're a process manufacturer taking a close look at the option of acquiring an enterprise resource planning (ERP) solution, you may be finding that you're faced with a bewildering array of options, technologies, and applications. What should you look for, and which business issues do you need to address to position your acquisition-and implementation-for maximum success? Download this report to find out. Read More...
What Makes a Good IT White Paper Good… and a Bad IT White Paper Very, Very Bad…
A white paper is a document or “brief” (and yes, perhaps unfortunately, I mean “brief” in the sense of something that informs rather than something that is

how to write a formal price quotation  devoted to white paper “how-tos” and “dos and don’ts.” Here, in a series of posts, I’ll provide summaries of the main points that can be found in a couple of helpful sources, including Stelzner’s “How to Write a White Paper: A White Paper on White Papers”, as well as his web sites http://www.stelzner.com/copy-whitepapers.html, http://www.writingwhitepapers.com/book/, and http://www.stelzner.com/copy-HowTo-whitepapers.php. Here's the first point... 1. A Compelling Title Why? Because the Read More...
Top 10 Reasons to Take Your Field Service to the Cloud
Field service organizations both large and small are flocking to the cloud. They are abandoning on-premise software and simplifying technology so they can focus

how to write a formal price quotation  10 Reasons to Take Your Field Service to the Cloud Field service organizations both large and small are flocking to the cloud. They are abandoning on-premise software and simplifying technology so they can focus on what’s important: making customers happy. Here are 10 reasons why they have made the switch and why you need to take your field service organization to the cloud . . . or get left behind. Download the white paper and find out. Read More...
How to Use Projects to Master Asset Management
IFS co-founder Ulf Stern and senior advisor Anders Wilhelmsson discuss how project management functionality that is tightly integrated with enterprise asset

how to write a formal price quotation  advisor Anders Wilhelmsson discuss how project management functionality that is tightly integrated with enterprise asset management (EAM) and asset lifecycle management (ALM) tools is essential to executives of asset-intensive industries. Lacking this integration, valuable asset data is lost and asset utilization cannot be maximized. Read More...
A Candid Conversation with a Field Service Workforce Management Leader
ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and

how to write a formal price quotation  what I want.” TEC: How far along are you in unifying your products on the same platform? IB: All of our organically developed products are on the same platform. We acquired some rostering (shift management) technology ( AiPoint ) in 2009, which we’re now at the last stages of completing the merging with our organically developed rostering product development. We also acquired a multitenant software as a service (SaaS) solution for small service organizations ( ServiceTycoon ), which is currently Read More...
Facing A Selection? Try A Knowledge-Based Matchmaker Part 4: User Recommendations
This tutorial identifies the significance of researching technology vendors to both buyers and vendors/VARs. Buyers require research to determine the short

how to write a formal price quotation  a four-part tutorial on how to effectively streamline the ERP selection process. Read More...

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