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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 how to write a formal price quotation


6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond
Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements

how to write a formal price quotation  A simple example of how this can be achieved is to configure your CRM solution to pre-populate forms with existing customer information. This alleviates the need for agents to revisit old ground, apart from a quick check to confirm the details are still current, makes the customer feel more valued and appreciated, and allows the agent to focus on building rapport and enhancing the customer experience. The ultimate goal is to create a framework that delivers a consistent customer experience across

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Configure Price Quote (CPQ)

Product Configuration and Visualization, Pricing and Discounting, Quote Development and Administration, Product Modeling and Management, Master Data and Integration, Channel Sales, Business Platform Capabilities, Product Technology 

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Distribution in a Challenging Economy: Online (Software as a Service) versus Traditional Software


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A Firewall is Cheaper Than a Lawyer


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The dismal economy hasn't been bad news for all segments of the IT industry. The market for applications delivered in a software-as-a-service (SaaS) model is increasing thanks to customers who seek better/more targeted functionality, quicker deployment/access, lower up-front and ongoing cost, and ease of use. Learn why SaaS has a history of thriving in down cycles, and what to look for in a SaaS solution.

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What Makes a Good IT White Paper Good… and a Bad IT White Paper Very, Very Bad…


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