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2008 Software Re
A new year is upon us and with that, the word “resolution” comes to mind...res-o-l-u-tion – [rez-uh-loo-shun n] - noun 1. a resolve or determination: to

how to write a help desk rfp  know where to begin—and how to sort out the reputable from the not-so sound. And when it comes to making a decision that involves a major financial investment, you need to ensure your information is irrefutable, up-to-date, and unbiased. To start your research, browse through some white papers and case studies published by the software vendors themselves. This can be a great way to compile information about different solutions, and can form the basis of an effective comparison. But, you probably Read More
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » how to write a help desk rfp


A Candid Conversation with a Field Service Workforce Management Leader
ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and

how to write a help desk rfp  what I want.” TEC: How far along are you in unifying your products on the same platform? IB: All of our organically developed products are on the same platform. We acquired some rostering (shift management) technology ( AiPoint ) in 2009, which we’re now at the last stages of completing the merging with our organically developed rostering product development. We also acquired a multitenant software as a service (SaaS) solution for small service organizations ( ServiceTycoon ), which is currently Read More
Using ERP to Deliver Ecommerce for Engineer to Order Companies
Engineer-to-order (ETO) companies can use enterprise software to implement eCommerce strategies in order to improve customer service, reduce waste, and increase

how to write a help desk rfp  ERP to Deliver Ecommerce for Engineer to Order Companies Engineer-to-order (ETO) companies can use enterprise software to implement eCommerce strategies in order to improve customer service, reduce waste, and increase profits. This white paper outlines the ways that enterprise resource planning (ERP) software can facilitate ETO eCommerce by opening portals to suppliers, project collaborators, and customers. Realize the benefits of eCommerce in the ETO setting with ERP software. Read More
Scala Shows Far More Than A Bit Of A Backbone Part 2: Market Impact
Scala is a serious challenger in the SME market, especially in emerging markets like Central and Eastern Europe, Middle East and China (possibly the local

how to write a help desk rfp  have to figure out how to deal with and position a myriad of disparate products with overlapping functionalities on diverse platforms. This is Part Two of a three-part note covering recent initiatives by Scala. Part One covered the initiatives. Part Three will discuss the Challenges faced by Scala and make User Recommendations. Tough Strategic Decisions Still, its current offering is also partly the result of tough strategic decisions. First of all, in 1998 Scala decided to discontinue support for Unix, Read More
To ERP or Not to ERP (In Manufacturing, It Isn't Even a Question)
Despite the benefits that enterprise resource planning (ERP) brings to manufacturers, Aberdeen findings from 2010 suggest that 26% of manufacturers have yet to

how to write a help desk rfp  ERP or Not to ERP (In Manufacturing, It Isn't Even a Question) Despite the benefits that enterprise resource planning (ERP) brings to manufacturers, Aberdeen findings from 2010 suggest that 26% of manufacturers have yet to implement ERP. This report looks at the performance of companies that have implemented ERP software versus the companies that have not. It also examines the capabilities that companies with ERP have compared to those that don't. Read More
Collaboration 2.0: Taking Collaboration to the Next Level: From the E-mail and Document-centric World of 'Enterprise 1.0' to the People-Centric World of Enterprise 2.0
Most business collaboration continues to be conducted via e-mail and shared folders, but forward-looking organizations are increasingly considering socially

how to write a help desk rfp  2.0: Taking Collaboration to the Next Level: From the E-mail and Document-centric World of 'Enterprise 1.0' to the People-Centric World of Enterprise 2.0 Most business collaboration continues to be conducted via e-mail and shared folders, but forward-looking organizations are increasingly considering socially oriented and real-time collaboration solutions to instantly and seamlessly increase productivity between employees, suppliers, customers, and stakeholders. This white paper discusses new Read More
Planning for a Financials Implementation: How To Avoid a Nosebleed
Because of the risks inherent in any financial implementation, it’s essential to get back to business basics. These implementations need to be understood and

how to write a help desk rfp  for a Financials Implementation: How To Avoid a Nosebleed Because of the risks inherent in any financial implementation, it’s essential to get back to business basics. These implementations need to be understood and planned for. Thus, there are a few premises that must be addressed in the planning stages of a financials implementation. If these premises are followed in a disciplined manner, the nosebleed of implementation can be avoided. Read More
Leveraging Technology to Maintain a Competitive Edge During Tough Economic Times -- A Panel Discussion Analyzed Part Three: Applications Hosting
Mid-market enterprises might benefit from objectively evaluating the value propositions represented in successful next-generation applications service providers

how to write a help desk rfp  to start over, but how much will existing IT systems have to change? (see Part Five) Q8 . Will the newest and greatest only come from packaged software? What about custom development ? What is the build versus buy equation look like in the near future? (see Part Six) Q9 . How will the latest improvements in software flexibility and agility play in the single-vendor versus multi-vendor solution equation at multi-division corporations? (see Part Six) This is Part Three of a multi-part trend note. Each of Read More
Barcode Labeling for Food and Beverage Processors: What You Need to Know to Get Started
Food manufacturers are launching sophisticated tracking systems that can identify and isolate quality issues across their supply chains before problems escalate

how to write a help desk rfp  Labeling for Food and Beverage Processors: What You Need to Know to Get Started Food manufacturers are launching sophisticated tracking systems that can identify and isolate quality issues across their supply chains before problems escalate. Implementing barcoding as part of an integrated SaaS ERP solution enables food processors to optimize solution benefits. Find out what food and beverage processors need to know to take advantage of barcoding to improve business performance and meet regulatory Read More
5 DNS Security Risks That Keep You Up At Night (And How To Get Back To Sleep)
DDoS, cache poisoning, footprinting, oh my! Who knew that there were so many ways to threaten the security of your DNS? Read this white paper to find out all of

how to write a help desk rfp  Up At Night (And How To Get Back To Sleep) DDoS, cache poisoning, footprinting, oh my! Who knew that there were so many ways to threaten the security of your DNS? Read this white paper to find out all of the scary details about these attacks and what you can do to prevent them. Read More
Frontstep (Nee Symix Systems) A Step Closer To A Turnaround
While Frontstep reported its fourth consecutive loss in Q2 2001, which was also the first quarter the company operated under the new name, the latest license

how to write a help desk rfp  has been figuring out how to facilitate adoption of e-business by the manufacturing and distributing industry. Manufacturers and distributors have traditionally not been early technology adopters, although they should benefit from e-business and front office functionality. Mid-market companies increasingly have been looking for a single source that can cover their core back office system and extend the existing applications to both customers and suppliers. This would maximize their investment and reduce Read More
“It’s a Notebook!” “It’s a Paperweight!” “Wait - It’s Both!”
Some Toshiba notebook buyers got a nasty surprise when they found their Intel CPU had died. Will Toshiba switch from “Intel Inside” to “AMD Instead”?

how to write a help desk rfp  some in small quantities. However, he stopped short of disclosing the names of the other OEMs. Mark Tanguay, Toshiba's director of mobile product marketing, said the company has been working to resolve the problem for its customers. We are proactively contacting our customer base and are working with them to resolve any issues that are uncovered, he said. We're going back right now, working to see not only what the total volume was, but where the products ended up, Tanguay said. Since these products Read More
Software as a Service: A Cheaper, Faster Way to Access Applications
The dismal economy hasn't been bad news for all segments of the IT industry. The market for applications delivered in a software-as-a-service (SaaS) model is

how to write a help desk rfp  as a Service: A Cheaper, Faster Way to Access Applications The dismal economy hasn't been bad news for all segments of the IT industry. The market for applications delivered in a software-as-a-service (SaaS) model is increasing thanks to customers who seek better/more targeted functionality, quicker deployment/access, lower up-front and ongoing cost, and ease of use. Learn why SaaS has a history of thriving in down cycles, and what to look for in a SaaS solution. Read More
Ross Systems - A Bright Spot On A Difficult Enterprise Application Landscape
Ross is among a very small group of vendors who have decided to build product exclusively for the process market. The resultant financial success should buy it

how to write a help desk rfp  of this market and how Ross can meet their needs. The Ross toolset has proven to be an advantage to both Ross and their customers. It has allowed them to transition to a browser-based product with the minimum of effort. The Ross toolset has allowed customers to move through the changes in technical environments, from 'green screen' via client/server to browser based applications without obsolescing its applications. Customers who have chosen to use the Ross tool set to extend or modify their application Read More
The ROI of Software as a Service
Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go

how to write a help desk rfp  cost crossover point? Discover how some firms have obtained long-term value with SaaS solutions as SaaS has moved into larger, more strategic deployments. Read More

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