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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 how to write a of interest


How To Write a Winning Proposal
Your proposal should prove your case, and motivate the client to buy your services or applications. But all too often, reading a proposal is almost as painfully

how to write a of interest  services, but never mention how those products and services will help the client solve a business problem or close an important gap? Does the proposal writer believe that facts alone are enough to motivate a prospect to say yes ? Winning proposals must be client centered, not company- or product-centered. Most people buy because they're looking for solutions to pressing problems, additional resources to close gaps, or the means to cope with difficult issues. What this means is that a proposal is not a

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » how to write a of interest

Ask the Experts Question Raises Some Interest: What do you know about Segregation of Duties and SOX?


Every so often, Technology Evaluation Centers (TEC) analysts—our in-house panel of experts—receive questions from readers on a variety of software-related subjects. While mostly in the realm of software selection, evaluation, the latest technology offerings, or simply questions about business issues, on occasion we receive a request that piques our interest—especially when it is slightly outside

how to write a of interest  for information on a how to prepare a segregation of duties (SOD) matrix for SOX compliance. He wrote: Looking for template for preparing SOD Matrix for SOX Compliance After doing some research into the subject, our TEC analysts replied with the following: While TEC deals with a wide variety of vendors in the enterprise software arena, we do not deal specifically in the area of compliance. Unfortunately we do not have a segregation of duties (SOD) matrix for SOX compliance however, through our Read More

Challenges of the Future: The Rebirth of Small Independent Retail in America


By any measure, retailers are overwhelming small businesses. More than 95 percent of all retailers have only one store. Almost 90 percent have sales less than $2.5 million (USD), and more than 98 percent have fewer than 100 employees. To compete, small businesses need to be innovative, and understand both personalization and value, and how to execute best practices to build success.

how to write a of interest  if you don't know how to do it, there are support mechanisms in your industry that will help you accomplish it, support that will take you through all the steps, no matter what level your company has evolved. Succession planning is an important topic for many owners. The vast majority of U.S. businesses are family-owned, yet statistics show that only a small percentage of family-run companies succeed into the second generation. An even smaller number survive into the third. The reason, according to many Read More

The 2008 Handbook of Application Delivery: A Guide to Decision Making


IT organizations can no longer manage networks in isolation from the applications they support, requiring a shift from focusing on devices to a focus on performance. But a number of factors complicate the task of ensuring acceptable application performance, including the lack of visibility into application performance. Learn tips to plan, optimize, manage, and control your application performance and improve delivery.

how to write a of interest  groups come to understand how to write applications that perform well over the WAN. Table 4.1, for example, depicts the results of a lab test that was done using a WAN emulator to quantify the affect that WAN latency would have on an inquiry-response application that has a target response time of 5 seconds. Similar tests can be run to quantify the affect that jitter and packet loss have on an application.   Network Latency Measured Response Time 0 ms 2 seconds 25 ms 2 seconds 50 ms 2 seconds 75 ms 2 Read More

TEC Vendor Showdowns Generate a Lot of Interest


Here at TEC, our most popular feature is something we call a Vendor Showdown. We take two or three vendors who market the same type of solution (ERP or CRM or business process management, or HR, etc.), and compare their functionalities head on. The results are based on the most recent RFI information we gather from the vendors. As a quick example, our discrete ERP RFI contains a list of  3,690

how to write a of interest  a high-level view of how different vendors compare one against the other. Of course, we remind everyone that high level out-of-the-box functionality is not the final word on which vendors are best for their organization. That's why we encourage everyone to use our evaluation centers to do a free, customized vendor comparison, one that takes into account their organization's business model and specific needs (the way a Vendor Showdown can't). If you haven't seen a Vendor Showdown, here's a link to one Read More

The Dollars and Sense of Web Identity Management: How SaaS Cuts the High Costs of Web Access and SSO by 75 Percent


IT infrastructure software has a well-established track record for experiencing frequent cost overruns and missed deadlines. Expensive software and extensive customization are the key contributors to increasing identity management costs to four or five times more than the price of the initial identity software license. Learn how software as a service (SaaS) can reduce the cost and complexity of IT infrastructure.

how to write a of interest  of Web Identity Management: How SaaS Cuts the High Costs of Web Access and SSO by 75 Percent IT infrastructure software has a well-established track record for experiencing frequent cost overruns and missed deadlines. Expensive software and extensive customization are the key contributors to increasing identity management costs to four or five times more than the price of the initial identity software license. Learn how software as a service (SaaS) can reduce the cost and complexity of IT infrastructure. Read More

Solomon Software: Breaking Away from Perception as “Best-of-Breed-Accounting” Vendor


Due to its late expansion into the ERP world, the company has been trailed by its reputation of a best-of-breed accounting software vendor. While Solomon has accelerated its schedule of new functionality, it will be hard pressed with tight “time-to-market” constraints.

how to write a of interest  capital and market visibility. However, Solomon should have a cautious approach in presenting its IPO case, e.g., as an e-commerce vendor rather than a traditional accounting vendor. Solomon should further fortify its strong position within the Small-to-Medium Enterprises (SME) market segment in the following ways: Expand business in its existing customer base, by upgrading older versions of software and by offering new extended ERP modules and enterprise applications. Conduct a detailed scrutiny of Read More

Voice of the Customer Analytics


Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of business objectives, then act upon it to drive change. These solutions can provide an organization with critical data for rapid, targeted decision making, by analyzing and combining customer data from both direct (speech analytics, chat, e-mail) and indirect sources (social media) to gain a holistic view of the customer experience—down to the individual customer level.  

how to write a of interest  of the Customer Analytics Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of business objectives, then act upon it to drive change. These solutions can provide an organization with critical data for rapid, targeted decision making, by analyzing and combining customer data from both direct (speech analytics, chat, e-mail) and indirect sources (social media) to gain a holistic view of the customer Read More

Is IoT Changing the Face of Omnichannel Retail?


Omnichannel retail has forever changed the face of retail. And now, another recent innovation, the Internet of Things, is poised to change the face of retail—once again. TEC CRM analyst Raluca Druta keys in on how she envisions this relationship to unfold in the preamble to the full discussion on the topic later this month on ERP Conversation Live.

how to write a of interest  exposed credit card information show that this is not an exceptional event.)   In combination with omnichannel, IoT can lead to saturation—and resemble the current state of social media. Today, on social media channels, users get bombarded with all kinds of messages from not only companies, but also other users who share and re-share content, comments, notifications, etc. Imagine getting all that on a smart fridge or microwave!   IoT in general and omnichannel IoT in particular has to learn from its Read More

Nintendo of America, Inc.


With a focus on marketing, sales, and distribution of the company’s interactive entertainment products, Nintendo of America’s 180 “managers of image” market Nintendo’s games throughout the United States and parts of Canada. Because these managers spend the bulk of their time visiting retail operations to successfully brand the Nintendo product, the company was searching for a way to communicate detailed information to them, as well as to the rest of the company’s workforce. Nintendo also wanted to simplify the benefits enrollment process for employees and allow them to change their personal data on their own and at their convenience, without contacting the HR department.

how to write a of interest  of America, Inc. With a focus on marketing, sales, and distribution of the company’s interactive entertainment products, Nintendo of America’s 180 “managers of image” market Nintendo’s games throughout the United States and parts of Canada. Because these managers spend the bulk of their time visiting retail operations to successfully brand the Nintendo product, the company was searching for a way to communicate detailed information to them, as well as to the rest of the company’s Read More

Customer Experience Management: The Value of Moments of Truth


Customers perceive value based on the experiences they receive—and many big-name companies have tuned into this because they’ve made a connection with customers that transcends the basic functional value they offer. In this first part of a two-part series, learn how traditional customer relationship management (CRM) has often failed in this respect, and how managing customer experiences can drive your revenues.

how to write a of interest  a two-part series, learn how traditional customer relationship management (CRM) has often failed in this respect, and how managing customer experiences can drive your revenues. Read More

Point of Sale: To Stand Alone or Not?


When selecting a point of sale (POS) solution, users have a choice between stand-alone solutions and integrated solutions. They should first evaluate core and non-core components of POS systems, and assess the strengths and weaknesses of best-of-breed and integrated approaches.

how to write a of interest  or stand-alone POS system, however, requires the ability to order and receive purchase orders (POs). POS systems which are integrated with a retail merchandising system only need the capability to process a receipt. The purchase order module from an MMS offers more functionality, such as different types of POs, automatic creation of POs, or the ability to add vendor discounts at an item level. On the other hand, the PO component from a POS system will allow simple ordering and receiving functionalities. Read More

Forecasting Total Cost of Ownership for Initial Deployments of Server Blades


For organizations deploying many servers, total cost of ownership (TCO) analyses favor blade over rack-optimized systems. Blade server systems—reducing both capital and operating expenses—exploit economies of scale when deploying servers in volume. Saving power, cooling, and space by more than 25 percent, the blade advantage is particularly relevant for servers working in conjunction with storage area networks (SANs).

how to write a of interest   Read More

The ROI of Software as a Service


Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go pricing. But many firms question the long-term value of SaaS, wondering if the rent-versus-own model has a cost crossover point? Discover how some firms have obtained long-term value with SaaS solutions as SaaS has moved into larger, more strategic deployments.

how to write a of interest  cost crossover point? Discover how some firms have obtained long-term value with SaaS solutions as SaaS has moved into larger, more strategic deployments. Read More

Customer Experience Management: The Value of Moments of Truth


Customers perceive value based on the experiences they receive—and many big-name companies have tuned into this because they’ve made a connection with customers that transcends the basic functional value they offer. In this first part of a two-part series, learn how traditional customer relationship management (CRM) has often failed in this respect, and how managing customer experiences can drive your revenues.

how to write a of interest  a two-part series, learn how traditional customer relationship management (CRM) has often failed in this respect, and how managing customer experiences can drive your revenues. Read More