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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 how to write an objective format


4 Essential Components for Successful Sales
Most companies are aware that the buying processes of the world and its buyers are changing, but many have yet to recognize the need to make changes within

how to write an objective format  journey people will know how to engage in consultative selling behavior on every call. They can have conversations designed to gather the information needed to diagnose the specific challenges of that customer. Then they can prescribe the most appropriate product or service to address that challenge and develop a supporting value proposition. Most importantly, by following a consultative sales process, sales professionals will capture information that can be used to differentiate themselves from

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Linux and Open Source IT Services (Excel Format) RFI/RFP Template

OS and Application Services, Support Services, Consulting, Implementatation, and Reselling, Migration and Version Maintenance Services, Customization Services, Development Services, Security Services, License Support and Applicability, Training and Community Participation, High-Level Market Characteristics 

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BI State of the Market Report


IT departments rarely know as much about a business as the business people themselves. But business people rarely take action on numbers alone: they share the information with others, soliciting their feedback and performing external research before taking action. Business users still depend on IT to deliver answers related to the information that they receive. Business intelligence (BI) 2.0—also known as collaborative BI—uses the collective intelligence of the user community to enrich existing information. Learn how business intelligence (BI) 2.0 is helping business users create and modify their own reports, share and enrich information, and provide feedback to each other and to information producers.

When the community helps itself, information is turned into actionable information more quickly than when using purely “traditional” methods of community support, such as meetings, phone calls, and e-mail. And when actions are taken more quickly, the entire organization becomes more nimble and ultimately more competitive. This overview discusses how BI 2.0 can provide real benefits within your organization and what product features to look for in a BI solution in order to realize those benefits.

We hope you’ll find this guide a useful tool in determining which BI solution is best suited to your company’s business model and particular needs.


Table of Contents


Executive Overview
Using BI 2.0 to Increase your Competitive Advantage

Case Study
LogiXML Helps to Power its Real-Estate Reporting and Analysis

Thought Leadership
How Smart Marketers Succeed Online

Market Insight
Mashups and Pervasive BI

Report Sponsors
LogiXML

IBM

About TEC



Download the full copy of the TEC 2009 BI Buyer’s Guide for businesses.



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Using BI 2.0 to Increase Your Competitive Advantage


Business users know their data better than IT does. They know the meaning of the data, its history, and its relationship with other data. Yet traditional BI solutions have business users referring to IT for assistance with their data. Also, they are forced to work in silos. Sure, they can create their own reports and maybe even share them with other business users, but when it comes to sharing their own knowledge about the data, they have to rely on e-mail, telephone, and face-to-face meetings. By enabling the sharing of data-related knowledge through the BI system itself, business users become more self-sufficient and actions can be taken more quickly.

The raison d’être of BI is to provide business users with information that enables them to take action. Even if business users are self-sufficient when it comes to creating and sharing data, data on its own is rarely sufficient to take action. Identifying an opportunity in the market through numbers alone is not sufficient to justify investment in a new product or geography. Identifying a bottleneck in a business process is not sufficient to justify changes in the business process. Information about a business issue or opportunity is merely a part of the overall “solution domain.” Action is usually only taken after considering a number of factors in addition to the data, such as human knowledge and experience, the economic environment, and the competitive environment.

In this section, we lay out the capabilities to look for in a BI solution—and specific functional requirements needed to support these capabilities—that contribute to the goal of “harnessing collective intelligence.” In general, the more recent entrants into the BI market are paying the most attention to BI 2.0. Some vendors, such as Good Data, have it as a central component of their solution offerings.

The following are key capabilities of BI 2.0:

  • Collaboration
    Business users are able to share information within the user community and create discussion threads relating to the information.


  • Identification of useful information
    Business users can flag information that is likely to be of use to others within the community.


  • Enriching of Information
    Business users can enrich the information through their knowledge and experience in addition to other external information sources in order to explain trends and generally assist other consumers of that information.


The community of “business users” needn’t be restricted to internal users. User collaboration is already mature within the Web space, under the guise of Web 2.0. With Web 2.0, collective intelligence is harnessed through comments on blog posts; contributions to wikis such as Wikipedia; and tagging of content, such as photos on Flickr. BI 2.0 takes these methods and applies them in the BI space by making data the focus of user collaboration.

The following sections take the capabilities above and list the functional requirements that support them. Bear in mind that each of these functional requirements is a business user requirement and not an IT or development requirement.


Download the full copy of the TEC 2009 BI Buyer’s Guide for businesses.

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Back to Basics


You may have noticed that we’re steadily adding new content to our Evaluation Center pages (check out our CRM page to see what I’m talking about). We’ll be giving them a new look soon, but for now we’re focusing on refreshing the text for each page. What this means: for each kind of enterprise software, you’ll find brief explanations of what the software does, why it’s useful, and

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Introduction to Customer Relationship Management


The time when a company decides to move to customer relationship management (CRM) tools marks their progress to professionalism and profit in multiple ways. This introduction to CRM provides guidelines for companies contemplating this critical step in their development.

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From Right Brain to Retail: Cutting Time-to-market with PLM


Apparel companies have to cut their lead times in half if they want to stay competitive—a difficult task without the right product lifecycle management (PLM) solution. In this white paper, you’ll discover how PLM solutions can help your company achieve faster time-to-market. And you’ll learn how integrating PLM with your enterprise resource planning (ERP) system maximizes the capabilities of both.

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MCI WorldCom: “It’s not an age, it’s an attitude”


Staking its claim as the preeminent communications company for the digital generation, MCI WorldCom announced a major initiative to build upon its advanced global data and Internet services. On April 13, 2000, President and Chief Executive Officer Bernard J. Ebbers unveiled the new vision and plans for the future of the company.

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Putting “Big Company” Strategies to Work for Small to Midsized Businesses


In today’s economy, small businesses’ primary differentiator is service. If systems are down, then customer service levels are down too, ultimately hurting the business and the bottom line. This can make giving up control over critical IT systems daunting. However, surveys show that 55 percent of large companies plan to increase their IT spending with external service providers. Find out what they know that you don’t.

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The Ultimate Guide to Quote-to-Cash


Whether you are in sales, sales ops, legal, finance, operations, or any management position, you share one common goal with everyone else in your company—the desire to drive revenue. Understanding and optimizing the quote-to-cash process will allow you to accomplish this, while also reducing risk and increasing sales efficiency. Get a step-by-step overview of the quote-to-cash process, and the challenges—and opportunities—of each stage, so you can manage the process more proactively, and take the steps needed to drive better business results.

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Shortening the Quote-to-cash Cycle in the Media and Publishing Industry


Having silos of point solutions is a problem for many publishing companies, as they need to make business decisions quickly with up-to-date information, and systems operating separately without much communication means a lack of accurate information and support. NetSuite’s consolidated business software shortens the quote-to-cash cycle while allowing critical insights into the business. All stakeholders, from business development to delivery, finance, sales, and at the executive level have access to the information they need quickly and efficiently.

NetSuite’s consolidated business software shortens the quote-to-cash cycle while offering critical insights into the business. This document shows how NetSuite can help media and publishing companies run their businesses more effectively.

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The High Cost of Change for ERP: What Does It Take to Keep Up-to-date?


Businesses of all sizes and in all industries are finding it difficult and costly to update and modify enterprise resource planning (ERP) systems after installation. The question isn’t whether a typical ERP solution supports change, but rather at what cost? Learn what midsize companies are doing about maintaining, modifying, and updating their ERP systems post-implementation, and what you could be doing better.

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Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization


A true unified communications (UC) solution, integrated with hosted voice over Internet protocol (VoIP) phone service helps improve fluidity of office communication and collaboration. But before decision makers can decide whether or not a hosted unified communications solution is right for their organizations, they must decide whether or not to adopt cloud (hosted) technology. Find out more.

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