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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 how to write informal email


Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

how to write informal email  walk-in contact. No matter how they make contact, customers expect consistent service. Most customers find unanswered email as unacceptable as an unanswered phone. Customers need and expect fast, high quality service - they want the companies that they do business with to know them and smoothly deliver service that fits their needs. They expect smaller companies to provide the same priced competitiveness and service quality as their larger competitors. Smaller companies face significant competitive

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care & Billing RFI/RFP Template

General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, Utility Products and Services, CATV Products and Services, IP Products and Services, EBPP Services, Technical Requirements  

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One Stop Email Hygiene Management


Email is a staple component in the marketing strategies of businesses and organizations of all shapes and sizes. However, defective emails can contaminate not only your information assets but also your IP addresses. Using sets of quality control tools to verify email lists results in better email deliverability and inbox landing and consequently your return on investment (ROI). This white paper looks at best practices for optimum email deliverability through email list hygiene control, including email list hygiene improvement and maintenance, mapping and sorting, and validation.

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How to Optimize ERP to Meet Wholesale Distribution Challenges


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Quote-to-order: One Big, Lean Machine Adds High Tech to Its Mix


BigMachines differentiates itself in the quote-to-order (Q2O) sphere due to its solutions’ lean end-to-end, inquiry-to-order focus. Although there are other vendors offering Q2O as a service, BigMachines product is arguably more flexible, as high tech manufacturers may be noting.

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How to Use Technology to Redefine Today’s Economy


Daniel Burrus examines how using technology can not only help organizations lower costs and become more efficient, but also redefine today’s economy. Learn the ways you can redefine your business and stay profitable.

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From Lead to Money: A Step-by-Step Guide to More Deals in Record Time


Lead to money spans all aspects of the process from when leads are generated to when revenue is brought in. All companies have a lead to money process, but often haven’t invested the time and resources needed to streamline it. The main goal of this process is help sales close deals as effectively and quickly as possible. But there are five main processes taking place simultaneously, often disjointedly. This white paper covers each of these five processes and the way each needs to evolve to become more streamlined.

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The Idea to Delivery Framework: A Holistic Approach to Deliver Customer Value


Today’s “new normal” business environment demands a new view of what customers value and an improved approach to delivering that value. The idea to delivery (I2D) framework posits that multiple companies now compete as a business network rather than as individual enterprises, each relying on the others to achieve collective success. This paper includes an action plan with the evolutionary steps companies can take to move toward this approach.

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MessageClick to Provide Unified Messaging to RCN’s Business Clients


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