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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 how to write proposal for search


How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you'll discover how real-time offer management allows your company to continuously lear...

how to write proposal for search  In the white paper How to Convert Service Calls into Sales , you'll discover how real-time offer management allows your company to continuously learn from inbound interactions , make adjustments based on customer responses, and immediately refine the offer for the next customer. And because it's real-time and adaptive, it allows for automatic offer optimization and continuous insight into customer needs. You'll also discover how to provide cross-sell and up-sell offers at just the right moment. Find out

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Enterprise Content Management (ECM) System RFI/RFP Template

Content Authoring, Content Acquisition, Content Aggregation, Output and Content Presentation, Workflow Management, Version Control and Management, Development Tool Technical Architecture, Portal Support, Document and Records Management, Search and Indexing Management, Security Management, Digital Asset Management, Reporting and Statistics Management, Performance, Backup, and Recovery, Product Technology 

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How Cloud Computing is Transforming IT departments


In the Webcast IT's Strategic Role Adapting to the Cloud, discover how cloud computing is transforming IT departments and how IT expertise is being...

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How Do You Categorize Servers?


The term 'PC Server' encompasses a wide range of computing hardware features and functionality. So, how can the entire range be subdivided into more manageable groups? This note discusses one way of separating them, and the functional characteristics associated with each group.

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How to Do Capacity Planning


In a perfect world, system administrators prepare in advance in order to avoid performance bottlenecks, using capacity planning tools to predict how servers should be configured to adequately handle future workloads. The goal of capacity planning is to provide satisfactory service levels to users in a cost-effective manner. This paper describes the fundamental steps for performing capacity planning.

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How to Achieve a Great--and Profitable--Customer Experience


Learn how to deliver superior customer service in How to Achieve a Great and Profitable Customer Experience.

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How to Choose the Right Hosted CRM Solution for You


How can you get the most out of a customer relationship management (CRM) solution while reducing operating costs and increasing overall profitability? By purchasing a hosted CRM solution that’ll provide the benefits of an on-premise CRM solution without the need for a complex implementation or the assistance of an in-house IT team. Hosted CRM is a cost-effective solution that promises a quick return on investment (ROI).

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How Performance Support Creates High-performance Employees


Performance support helps keep workers on track. But truly effective performance support communicates company-specific “when, what, and how” information, in the fastest, clearest, and easiest way possible—like a GPS unit issuing personalized directions for the specific task at hand. Performance support won’t teach you how to drive, but it will help you get to where you want to go.

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How Multinationals Implement Business Applications in Their Subsidiaries


Multinationals achieve global presence through networks of subsidiaries. However, managing these subsidiaries poses a significant challenge for the corporate headquarters. Failure to monitor, govern, and control subsidiaries can cause inefficiencies in the value chain, even threatening the future of the entire corporation. In this context, how multinationals decide to implement business applications in their subsidiaries is nothing short of critical.

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How Secure Is a Password?


Is it true that companies in Europe are more concerned with security, while those in the US are more concerned with productivity? Maybe. However, there’s a trend in the US toward safer log-on, authentication, and authorization. In the next few years, both aspects may converge as the US will be more security-concerned, while the rest of the world will be concerned about ease of use and productivity gains. Learn more.

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Trust but Verify: How to Best Measure Flash Storage Performance


Optimize costs and mitigate risk by reading this white paper on how to effectively measure flash storage performance. Learn why freeware tools can’t do the job, as functions such as compression, deduplication, and pattern reduction processing must be tested and assessed.

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How Is a Bad Product Developed?


There are multiple answers for how a bad product is developed; many of them are rooted in myopia in the development process. This morning, when I was leaving a subway station through a tunnel, a billboard caught my eye. Actually, at first glance, I was kind of scared by the weird eye of one of the women in the picture. A second look revealed that the weird eye was a bolt (on top of a washer

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