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Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how

how tornados are formed  Contact Resolution: How to Keep Customers and Build Great Brands For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading. Read More
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » how tornados are formed


How to Choose a CRM System
When it comes to customer relationship management (CRM), it’s important to understand all the benefits of an integrated CRM system before beginning your

how tornados are formed  to Choose a CRM System When it comes to customer relationship management (CRM), it’s important to understand all the benefits of an integrated CRM system before beginning your selection process. This guide is designed to help you build the business case for a CRM system, form an effective project team, ask the right questions, identify the challenges involved and much more. Read More
How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you'll discover how real-time offer management allows your company to continuously lear...

how tornados are formed  In the white paper How to Convert Service Calls into Sales , you'll discover how real-time offer management allows your company to continuously learn from inbound interactions , make adjustments based on customer responses, and immediately refine the offer for the next customer. And because it's real-time and adaptive, it allows for automatic offer optimization and continuous insight into customer needs. You'll also discover how to provide cross-sell and up-sell offers at just the right moment. Find out Read More

In the month of September Internet giant CMGI made three separate acquisitions of companies involved in advertising and profiling, giving it coverage in almost

how tornados are formed  Technology Research Note: How to Serve An Ad October 23rd, 1999); NetGravity has the stronger product, and its technology will strengthen DoubleClick's outsourcing services significantly. The real repercussions are likely to involve the smaller players. If CMGI can integrate its holdings, and if DoubleClick fills in its holdings, the two companies will own the market for large websites and ad agencies. We predict (probability 70%) that CMGI will have significant success in pulling its products Read More
What Are Biometrics?
The field of biometrics has recently become a hotbed of controversy and discussion between privacy groups, law enforcement agencies, and the general public at

how tornados are formed   Read More
READER’S POLL: What Type of Software or Business Area Are You Interested in Learning More About?
TEC’s research analysts are currently putting together a calendar of enterprise software buyer’s guides for 2011. Our Buyer Guides and State of the Market

how tornados are formed   Read More
How Successful ERP Selections Are Made
How can you ensure that you make the right choice when purchasing enterprise resource planning (ERP) software? The answer: take all the critical components into

how tornados are formed  Selections Are Made How Successful ERP Selections are Made If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Established in 1993, Technology Evaluation Centers, Inc. (TEC) is the first web-native technology research enterprise. TEC provides decision support systems (DSS) that enable stakeholders to objectively identify the software products that best fit their company's unique business and systems requirements, and that contribute most Read More
Beware Supply Chain Excel Users (You Are Doomed!)
Last week, I attended a supply chain management (SCM) user conference in Florida.The main objective of the user conference was to help users learn and share

how tornados are formed  and it can calculate how quickly organizations can turn a forecast into a deliverable product. Demand Planning / Forecasting:   Planners and forecasters rely on Excel to provide insight on changes in demand at any given time within a specified period. Supply chain professionals don’t realize that demand planning is a collaborative process among internal and external parties but also very dynamic in nature. Excel cannot provide the planner the actual demand for the customer, product, or part. Excel Read More
Women in BI: Are You a “Data Geekette”?
Recently around the office we’ve been talking about the increasing role of women in most areas of information technology (IT). I’ve had the pleasure to know and

how tornados are formed  men approach BI differently? How are women and men distributed throughout the BI space and do they enjoy success within those areas? What is their role in decision-making? Some more basic issues: Are women pursuing BI as a career? Are there still some impediments to women’s development in the BI space? How do women in BI feel about their salaries? We don’t know how recruitment strategies targeting women for IT roles are formulated, or if they’re successful. The truth is we don’t know how many Read More
How to Choose between Generic and Industry-specific ERP Systems
You might have several reasons for needing a new enterprise resource planning (ERP) system, but with so many options, how do you make the right choice? If you

how tornados are formed  with so many options, how do you make the right choice? If you’re wondering whether a generic or an industry-specific solution is the best fit, or how to start the ERP selection process, you’re not alone. This white paper suggests ways to simplify your ERP selection process and points out the differences between industry-specific and generic ERP solutions. Read More
How to Boost Your Sales Productivity
But you can find out more about how sfa can permanently ratchet up your company's profits in the white paper maximizing profits with sales performa...

how tornados are formed  find out more about how SFA can permanently ratchet up your company's profits in the white paper Maximizing Profits with Sales Performance Management . Just think of it as money in the bank, and download your PDF copy today.   For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 367. Special Offer Files 2009 Read More
Epicor 9: Delivering What Oracle and Others Are Yet to Achieve? - Part 2
Part 1 of this blog series outlined Epicor 9 (aka Epicor ERP [evaluate this product]), Epicor Software’s next-generation converged product suite. A similar feat

how tornados are formed   Read More
How MWL Fights E-threats
When you connect to the Internet, you do so through the Windows Socket (Winsock) layer. While this layer is an integral part of the Windows operating system and

how tornados are formed  MWL Fights E-threats When you connect to the Internet, you do so through the Windows Socket (Winsock) layer. While this layer is an integral part of the Windows operating system and acts as an interface between your computer and the Net, it cannot distinguish the difference between good traffic and bad. MicroWorld Winsock Layer (MWL) technology helps by sitting on the Winsock layer and analyzing the traffic—before it gets to your computer. Read More
How Analytics Bring Organizations Closer to Their Customers
Social media is providing organizations with a plethora of data about their customers. This paper explains how to leverage business intelligence software and

how tornados are formed  customers. This paper explains how to leverage business intelligence software and advanced analytics to change the way business is conducted. The end goal should be to personalize marketing messages in a way that allows organizations to narrowly target specific customers based on the knowledge of the customer they already have. Read More
How to Start and Finish a No-fail Project, Part 2: Improving Team Communication
Statistics show that nearly one-fifth of IT projects make it to the finish line@so project planners need to be aware of the primary factors that can ruin a

how tornados are formed  ruin a project, and how to prevent them from happening. One of the biggest obstacles is poor team communication, even when you have the best talent and a good work environment. Learn about the top three techniques that can help you get your people working together as a team. Read More

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