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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 how write quotes

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Configure Price Quote (CPQ)

Configure, price, and quote (CPQ) solutions (sometimes known as quote-to-order, or Q2O, systems) help drive sales effectiveness by supporting configuration and pricing activities and the generation of quotes that occure during the sales process. CPQ solutions create accurate and professional sales quotes for complex, custom-engineered or customizable products while streamlining core processes and lowering costs. Common features of CPQ software include product catalog and pricing functionality, product visualization, and support for channel sales.  

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What Drives Profitability


Growing customer sophistication and lifetime value means managing customer behavior is key to long-term profitability. Customer profitability and customer behavior metrics enable an organization to create alignment within the go to market process, while other metrics aid in decision-making.

how write quotes  better understand technology, and how to rally around a single threaded, phased implementation approach. Prior to founding GSP & Associates, Petersen was senior vice president at ONE, Inc. and Ameridata. He has authored six books including Making CRM an Operational Reality and ROI: Building the CRM Business Case . Glen Petersen can be reached at gpetersen@competitiveperformance.com Read More

Benefits of a Single Database Solution: Improved Enterprise Quality Management from IQMS


IQMS appears to be raising the competitive bar for quality management among its ERP competition with a single database software solution and seamless ERP systems access.

how write quotes  material (BOM), which defines how items are manufactured, and includes prescribed raw materials, tools, production times, packaging, work center types, instructions, etc. Then, the Quotation module allows users to examine costs and profit margins on new or existing manufacturing configurations. The structure is similar to that of BOM, but users can run unlimited what-if scenarios and, when satisfied, they can fairly easily roll over a satisfactory quote to a BOM without reentering the data. Later, Read More

Customer Relationship Management Strategies Part Four: Strategies and Case Study


Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics will create a smooth running CRM machine in your company.

how write quotes  you need to establish how they will be weighed. Depending on your industry and your company''s goal, the presence and weight of these factors vary. Remember, you need to establish that your CRM investment will not only pay back in time, it will actually make or save you money. Knowing where your company currently sits and where the CRM system will take it, will make the case for a CRM system. Build the technical framework CRM strategies are turned into action items by implementing innovative software and Read More

Microsoft Dynamics CRM: Much More Than Meets the Eye - Part 2


Part 1 of this blog series discussed the current upbeat state of affairs of Microsoft Dynamics CRM, as one of the three best-performing products within the entire Microsoft Corporation of late. In a nutshell, during 2009 the product grew significantly and surpassed its one millionth user. Microsoft’s customer relationship management (CRM) offering has become attractive to

how write quotes  Studio license. Depending on how sophisticated the company wants to be with its development environment, it may want to have a  Microsoft TechNet  or  Microsoft SQL Server Desktop Engine (MSDE)  arrangement with Microsoft so that it can have a separate instance of Dynamics CRM for development purposes. There are also a large number of freely downloadable tools and add-ons available, many even on  the CodePlex  open source project community  (which would sound heretical at many other Microsoft Read More

GMAC Web-Enables Legacy Data With NEON Systems Shadow Direct


GMAC is pushing for enterprise-wide web enablement of existing IT assets to support customer self-service platforms. NEON Systems’ Shadow Direct product gives them access to legacy ADABAS databases in a real-time Internet environment.

how write quotes  researched by TEC, investigates how NEON Systems '' Shadow Direct product, a part of their iWave Solution , provided the solution. TEC analyst''s comments are interspersed in green. Case Study Overview As part of its commitment to Web services for its more than 400,000 policyholders, GMAC Insurance began the process of building the first phase of its website. According to Project Manager Scott Nelson, Phase One is designed to allow customers to navigate their policy and billing information and pay their Read More

How to Do Capacity Planning


In a perfect world, system administrators prepare in advance in order to avoid performance bottlenecks, using capacity planning tools to predict how servers should be configured to adequately handle future workloads. The goal of capacity planning is to provide satisfactory service levels to users in a cost-effective manner. This paper describes the fundamental steps for performing capacity planning.

how write quotes  planning tools to predict how servers should be configured to adequately handle future workloads. The goal of capacity planning is to provide satisfactory service levels to users in a cost-effective manner. This paper describes the fundamental steps for performing capacity planning. Read More

How Performance Support Creates High-performance Employees


Performance support helps keep workers on track. But truly effective performance support communicates company-specific “when, what, and how” information, in the fastest, clearest, and easiest way possible—like a GPS unit issuing personalized directions for the specific task at hand. Performance support won’t teach you how to drive, but it will help you get to where you want to go.

how write quotes  support won’t teach you how to drive, but it will help you get to where you want to go. Read More

How Much Supply Chain Optimization Do We Really Need? - Part 1


My recent series on how to plan and manage in uncertainty and volatility (which conditions have become the “new normal” in many sectors and industries) has generated much interest and many comments. As mentioned in the series, the inspiration came from Kinaxis customers’ case studies presented during the Kinexions 2011 user conference. Ottawa (Canada)-based Kinaxis has been experiencing a

how write quotes  My recent  series on how to plan and manage in uncertainty and volatility (which conditions have become the “new normal” in many sectors and industries) has generated much interest and many comments. As mentioned in the series, the inspiration came from Kinaxis customers’ case studies presented during the Kinexions 2011 user conference. Ottawa (Canada)-based Kinaxis has been experiencing a renaissance of sorts lately in these days of dispersed complex supply networks and outsourced and offshore Read More

Zero Contact Resolution: How to Keep Customers and Build Great Brands


For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

how write quotes  Contact Resolution: How to Keep Customers and Build Great Brands For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading. Read More

How Multinationals Implement Business Applications in Their Subsidiaries


Multinationals achieve global presence through networks of subsidiaries. However, managing these subsidiaries poses a significant challenge for the corporate headquarters. Failure to monitor, govern, and control subsidiaries can cause inefficiencies in the value chain, even threatening the future of the entire corporation. In this context, how multinationals decide to implement business applications in their subsidiaries is nothing short of critical.

how write quotes  corporation. In this context, how multinationals decide to implement business applications in their subsidiaries is nothing short of critical. Read More

ERP & Co.: How Process Manufacturers Use Technology to Scale New Heights


In this blog post, I’ll examine how growth-oriented organizations will build their IT infrastructure around ERP, and then integrate systems in other related areas to optimize their ERP capabilities. In the Beginning There Was ERP The recent TurtleSpice ERP series featured on the TEC blog features a fictionalized company within the process industry going through the decision process to

how write quotes  & Co.: How Process Manufacturers Use Technology to Scale New Heights In this blog post, I’ll examine how growth-oriented organizations will build their IT infrastructure around ERP, and then integrate systems in other related areas to optimize their ERP capabilities. In the Beginning There Was ERP The recent TurtleSpice ERP series featured on the TEC blog features a fictionalized company within the process industry going through the decision process to determine what ERP system would best meet its Read More

How to Build Pricing Muscle in Retail


Organizations usually rely on historical data and transactions to determine their pricing strategy. However, this data is typically insufficient to arrive at a competitive price. Moreover, customers these days are well informed about the value of products they want to purchase. That's why organizations need to arrive at their pricing strategy only after taking into consideration external intelligence and competitive data. E-procurement systems and price comparison websites have put customers in the bargaining position with the availability of real-time information. This is the type and speed of data organizations need to obtain. Leveraging such information can help an organization counter the threats of new entrants, competitive rivalry, and substitutes with a strong pricing strategy.

how write quotes  to Build Pricing Muscle in Retail Organizations usually rely on historical data and transactions to determine their pricing strategy. However, this data is typically insufficient to arrive at a competitive price. Moreover, customers these days are well informed about the value of products they want to purchase. That''s why organizations need to arrive at their pricing strategy only after taking into consideration external intelligence and competitive data. E-procurement systems and price comparison websi Read More

Ask the Experts: So, This ERP Thing… How Does It Work?


TEC reader Martin K. recently wrote in with these questions: What kind of data is handled by ERP systems and how it is done? How does the interface work? Which departments normally use it? And who is the recommended team that should choose the ERP system?TEC analyst Alex Hankewicz says: To answer these questions, we need to take a step back and examine the evolution of ERP. ERP

how write quotes  So, This ERP Thing… How Does It Work? TEC reader Martin K. recently wrote in with these questions: What kind of data is handled by ERP systems and how it is done? How does the interface work? Which departments normally use it? And who is the recommended team that should choose the ERP system? TEC analyst Alex Hankewicz says : To answer these questions, we need to take a step back and examine the evolution of ERP. ERP systems were developed as an extension of materials requirements planning (MRP) Read More

How Big Data Helps HR to Maximize Business Performance


Oracle strategists Brian Gaspar and Amanda Hahn explore how big data is being used in human resources (HR) organizations for predictive problem solving and attracting and retaining talent.

how write quotes  Big Data Helps HR to Maximize Business Performance Read More

Confronting the Immediacy of Now: How Manufacturers Are Using Next-gen ERP to Meet the Need for Speed


First to market. Fastest to respond to customer demand. Fastest to innovate. Just consider how business is consumed with the demand for speed. We even create new terms and acronyms—such as fast-moving consumer goods (FMCGs) or quick-service restaurants (QSRs)—to reflect this dynamic. So how do you ensure your own enterprise resource planning (ERP) solution is enabling you to meet the need for speed? Download this white paper to find out.

how write quotes  the Immediacy of Now: How Manufacturers Are Using Next-gen ERP to Meet the Need for Speed First to market. Fastest to respond to customer demand. Fastest to innovate. Just consider how business is consumed with the demand for speed. We even create new terms and acronyms—such as fast-moving consumer goods (FMCGs) or quick-service restaurants (QSRs)—to reflect this dynamic. So how do you ensure your own enterprise resource planning (ERP) solution is enabling you to meet the need for speed? Download Read More