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Documents related to » hp open view service desk


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

HP OPEN VIEW SERVICE DESK: productize, professional, service, Epicor, tip, hint.
5/16/2005 12:00:00 AM

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

HP OPEN VIEW SERVICE DESK:
8/3/2009 3:20:00 PM

What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be delivered as a service, security is better, rich user interfaces are available, and it has greater interactivity.

HP OPEN VIEW SERVICE DESK: , Hewlett Packard ( HP ), Oracle , and Sun Microsystems . Akin to common electricity or water services, on-demand computing allows customers to purchase processing power and access to software as it is needed, and pay based on how much and how often the software has been used. The key to delivering software on-demand is grid computing , which enables the dynamic allocation of aggregated commodity resources to meet changing demand. The product architecture here consists of multiple layers, including the
3/15/2006

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

HP OPEN VIEW SERVICE DESK: customer service, customer expectations, business processes, customer service tips, improve customer service, definition of customer service, customer service skills, business process management, quality customer service, customer service training, customer service expectations, business process modeling, good customer service, excellent customer service, business process design, customer support services, business process mapping, business process consulting, business process software, business process improvement, business process documentation, core business processes, good customer .
11/26/2010 8:44:00 AM

The ROI of Software as a Service
Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go pricing. But many firms question the long-term value of SaaS, wondering if the rent-versus-own model has a cost crossover point? Discover how some firms have obtained long-term value with SaaS solutions as SaaS has moved into larger, more strategic deployments.

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4/27/2010 4:12:00 PM

Internet-based Phone Service for Small to Midsize Companies
Internet-based Phone Service for Small to Midsize Companies. Get Knowledge Associated with Internet-based Phone Service for Small to Midsize Companies. Typically, the cost of feature-rich and scalable business phone systems prevents small businesses from purchasing these powerful tools in the initial stages of their growth. Thus, new companies generally choose standard business phone lines from their local phone company along with multi-line phones. With voice over Internet protocol (VoIP) technology, however, small businesses now have a cost-effective, feature-rich alternative.

HP OPEN VIEW SERVICE DESK:
1/24/2007 2:23:00 PM

ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas.

HP OPEN VIEW SERVICE DESK: itil implementation, service and support conditions, itil implementation plan, itil implementation roadmap, itil implementation project, itil implementation guide, itil implementation plan template, itil implementation strategy, itil implementation project plan, itil implementation steps, itil implementation templates, itil implementation checklist, benefits of itil implementation, itil implementation approach.
1/28/2011 3:41:00 PM

IT Service Management—A Road Map for Success
Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service improvement strategy. To be successful, businesses must start by building a custom road map. Read about how focusing on long-term, strategic objectives—including a realized return on investment (ROI)—can greatly improve your IT service delivery and support.

HP OPEN VIEW SERVICE DESK:
2/15/2008 2:37:00 PM

Software as a Service beyond Customer Relationship Management and Sales
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS). Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS.

HP OPEN VIEW SERVICE DESK: Software as a Service beyond Customer Relationship Management and Sales Software as a Service beyond Customer Relationship Management and Sales P.J. Jakovljevic - March 17, 2006 Read Comments Introduction Despite the fact that this seems to be the focus of Microsoft s, SAP s, and even Salesforce.com s software as a service (SaaS) initiatives, surveys conducted by renowned analyst houses suggest that the more widespread use of technology accessible services through a Web browser is not necessarily
3/17/2006

Ensuring E-mail Security: The Benefits of Using a Perimeter-based Managed Service
Ensuring E-mail Security: The Benefits of Using a Perimeter-based Managed Service. Get Free Information Related To The Benefits of Using a Perimeter-based Managed Service. There are hundreds of anti-spam and anti-virus products designed to defend against unwanted e-mail. These solutions can take the form of software, appliances, or managed services. Managed filtering services are convenient and economical, and are also extremely effective in managing threats. In fact, most managed e-mail defense services block threats before they even reach the internal network.

HP OPEN VIEW SERVICE DESK: to ensure optimum message throughput. Our production facilities provide for carrier-grade infrastructure and our architecture design lends itself to a low-cost and highly distributed pod environment. Network and application monitoring provides remote operations personnel visibility into suspect or trouble alerts and alarms. Servers running MX Logic s Email Defense Service are inaccessible via the public Internet. Overall, ours is a redundant, diverse, and secure service. Messaging Security Experts Since
3/28/2007 11:34:00 AM

7 Ways Service Culture Can Drive Revenue
Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal.

HP OPEN VIEW SERVICE DESK: field service management, FSM software, field service culture, field service company executives, field service revenue goals, field service business success, ServiceMax.
6/11/2013 4:52:00 PM


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