How did Pegasystems avert disaster and become one of the fastest growing technology companies? The business process management (BPM) vendor started delivering software that users could change relatively easily. TEC Principal Analyst P.J. Jakovljevic takes a close look at Pega BPM and how this customer-centric software with its unique approach to process execution and modeling has contributed to Pegasystems’ success.
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exception handling, approvals, auditing, HR processes, etc.). Oil & gas, life sciences, travel, retail, etc. should be new growing vertical sectors for us in the future. On the functional side, front-office applications (and processes), such as case management (loan origination, claims management, etc.), quoting and order capturing, and predictive decision-making (next best offer to a customer), are expected to do well. Last but not least, Pega Cloud should do well in the future. PJ: What are the