The human resources (HR) function is evolving rapidly. Whether we call it strategic, integrated, or optimized, there is a growing recognition that the contribution of HR to organizational success is becoming more significant. Through research and discussion with many heads of HR, three key trends that impact HR leaders have been identified: overwhelming change, the smart revolution, and the customer-activated enterprise. This white paper also offers a series of recommendations to help ensure that chief human resources officers (CHROs) help their teams take on a more strategic role within their organizations.
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