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State of the Market: HR
More than ever, executives are looking to transform human resources (HR) from a seemingly low-priority function into a strategic part of the business. This

hr sla  these types of core HR activities is not a decision that should be made hastily. Before embarking on such a partnership, to maximize their chances of success, organizations must analyze their own company culture before researching the market. Before signing on the dotted line, work out the contractual details with the vendor. A detailed service level agreement (SLA) that outlines the vendor's roles, responsibilities, deliverables, support, and timelines will help to ensure an effective outsourcing arrange Read More...
HR System for Banks, Financial Institutions
A multinational bank turned to TEC for help selecting a fully integrated human resources (HR) solution. Find out how the selection project played out.
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Documents related to » hr sla


Neocase Software
Neocase Software provides customer service solutions for shared service centers and customer support operations. The Neocase customer service technology

hr sla  Software solutions include Neocase HR for human capital resource management (HCRM) Neocase CS for customer service Neocase CRM for customer relationship management (CRM) Neocase FR for financial resolution All Neocase solutions can be deployed on-premise or in a software-as-a-service (SaaS) model, and include functionality for web self-service, knowledge management, service level agreement (SLA) management, employee/partner case collaboration, executive dashboards, and automated workflows. Neocase has mor Read More...
Reporting Value of IT Services with Balanced Scorecards
A balanced scorecard is a measurement system for management that provides real insight into the status of a business or some part of it. Developed by Kaplan and

hr sla  | HR Metrics | HR Outsourcing | Ict Infrastructure Management | Identify Critical Success Factors | Identify Key Performance Indicators | Identifying Critical Success Factors | Implement Itil | Implementation Critical Success Factors | Implementing Itil | Implementing SLM Scorecard | Implementing SLM Scorecards | Indicators | Industry Critical Success Factors | Industry Key Performance Indicators | Information System Success | Information Technology Infrastructure | Information Technology Infrastructure L Read More...
Software as a Service beyond Customer Relationship Management and Sales
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS). Vendors such as WebEx, Webcom

hr sla  with existing applications (e.g., HR or payroll administration, e-mail, etc.) Look for the following characteristics among the hosting vendor or ASP candidates. Amenability to reasonable customization and interfacing to legacy systems Service-oriented architecture (SOA) and Internet-based architecture, and standards-based interfaces Support for specific vertical industries or business processes Hybrid services that can coexist with on-site systems Sound policies for privacy and security A sound track reco Read More...
The Players of Software-as-a-Service Business Models and Finding the Best Value Propositions
Although the promise of reduced implementation risk and time, lower upfront costs, etc. justify the hosting/ASP model, this brings an entire new set of issues

hr sla  with existing applications such HR/payroll administration, e-mail, etc. Despite bad perceptions of the largely ill-fated first generation of hosted providers, and owing to the positive news that some vendors like Oracle , Salesforce.com, ACCPAC , and NetSuite have gained from outsourcing, mid-market enterprises may benefit from objectively evaluating the value propositions represented in the next-generation ASPs. Look for the following characteristics among the hosting vendor/ASP candidate providers: Amen Read More...
2011 HR Technology Conference & Expo (Day 2): What Happens in Vegas Shouldn’t Have to Stay in Vegas
Day two of the 2011 HR Technology Conference @ Expo was an 8-hour marathon of talking with software vendors and attending various conference learning sessions

hr sla  HR Technology Conference & Expo (Day 2): What Happens in Vegas Shouldn’t Have to Stay in Vegas Day two of the 2011 HR Technology Conference & Expo was an 8-hour marathon of talking with software vendors and attending various conference learning sessions. Here’s a brief look: Naomi Bloom (Managing Partner at Bloom and Wallace ) and Jason Averbook (Co-Founder & CEO of Knowledge Infusion ) kicked off the day with The Great Technology Debate on the topic of HR technology—what we’re seeing and Read More...
Newton County Selects Financials and HR System
Newton County’s local newspaper meticulously recites all the issues the county is currently experiencing and describes the range of business processes that it

hr sla  County Selects Financials and HR System Newton County’s local newspaper meticulously recites all the issues the county is currently experiencing and describes the range of business processes that it aims to simplify and alleviate with a new financials and human resources (HR) system. Newton County (Georgia) decided to replace its archaic financial system with a modern application; the Board of Commissioners has approved the purchase of software from Tyler Technologies, a well-known developer of Read More...
A Look at the Buzz in HR Surrounding Today’s “Big” Data Buzzword
Recently, the HR enterprise software community seems to have become interested in big data, evidenced by the fact that big HR vendors like Workday and SumTotal

hr sla  at the Buzz in HR Surrounding Today’s “Big” Data Buzzword Recently, the HR enterprise software community seems to have become interested in big data, evidenced by the fact that big HR vendors like Workday and SumTotal are talking about big HR data . Workday states that Workday Big Data Analytics collects data from multiple sources (within and outside of the Workday system) to provide insights to finance and HR managers and executives. Similarly, SumTotal points out that its system is able to Read More...
SumTotal Announces HCM “Magic Potion” to Cure Disparate HR Assets
At its annual TotalConnections 2013 customer summit, SumTotal Systems LLC announced a new ambitious human capital management (HCM) platform called elixHR, a

hr sla  Potion” to Cure Disparate HR Assets At its annual TotalConnections 2013 customer summit, SumTotal Systems LLC  announced a new ambitious human capital management (HCM) platform called elixHR , a virtual single source of truth for an organization’s human resources (HR) data. With elixHR, companies will be able to extend and link disparate HR information and processes, as well as external enterprise systems and information, to access comprehensive employee data, processes, and analytics. As part of Read More...
HR Tech 2013 Interview: Jeremy Langley, Marketing Director, Lumesse
HCM Analyst Raluca Druta interviews Jeremy Langley, Marketing Director at Lumesse, live on the show floor at the 2013 HR Technology® Conference & Exposition

hr sla  floor at the 2013 HR Technology® Conference & Exposition. Listen and find out why Lumesse is taking a wait-and-see approach to context engines, how the company is managing integration after a string of acquisitions, and whether Lumesse views SAP as a competitor, a collaborator, or both. Read More...
HR Services Inc.
HR Services, Inc. was started in 1993 as a human resources (HR) outsourcing firm specializing in large-scale hiring projects. After several years of manually

hr sla  Services Inc. HR Services, Inc. was started in 1993 as a human resources (HR) outsourcing firm specializing in large-scale hiring projects. After several years of manually screening applicants, HR Services, Inc. researched the market for an automated prescreening system. When the market failed to provide a suitable solution, HR Services Inc. decided to create its own applicant tracking technology. In 1999, HR Services, Inc. left its recruiting roots and focused on creating a web-based, custom applicant Read More...
How HR Needs to Prepare for the New Workforce
Zach Thomas, VP HCM Strategy, interviews Oracle Sales Consultants Cynthia Chew and Matt Lipton-Schwartz to uncover the priorities and expectations of a new

hr sla  How HR Needs to Prepare for the New Workforce 0 Read More...
HR System for Banks, Financial Institutions
A multinational bank turned to TEC for help selecting a fully integrated human resources (HR) solution. Find out how the selection project played out.

hr sla  System for Banks, Financial Institutions A multinational bank turned to TEC for help selecting a fully integrated human resources (HR) solution. Find out how the selection project played out. Read More...
HR Executive's Guide to Web 2.0: Cracking the Code for Talent Management
Find out in the Aberdeen report HR Executive's Guide to Web 2.

hr sla  in the Aberdeen report HR Executive's Guide to Web 2.0: Cracking the Code for Talent Management . You'll learn what your organization can do to build a superior talent management program—from recruitment right through to succession planning. Download your PDF copy of HR Executive's Guide to Web 2.0: Cracking the Code for Talent Management today. For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 367. Special Offer Files 2010 Read More...
HR Tech 2013 Interview: Frank Moreno, Director, Product Marketing, Kronos Inc.
HCM Analyst Raluca Druta interviews Frank Moreno, Director of Product Marketing at Kronos, live on the show floor at the 2013 HR Technology® Conference

hr sla  floor at the 2013 HR Technology® Conference & Exposition. Listen and find out how customers are responding to Kronos’ Workforce Central 7, what’s in store for the company’s cloud services offering, and whether Kronos has any plans to grow into a full-fledged HCM suite. Read More...

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