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The Wizardry of Business Process Management - Part 3
Part 1 of this blog series provided a lengthy discussion about business process management’s (BPM's) necessary parts and parcels, and the software category’s

hsbc call center  Credit Suisse Group , HSBC Group Holdings , JPMorgan Chase & Co ., National Australian Bank (NAB ), and TD Bank Financial Group . Pega’s financial industry knowledge and experience has resulted in solutions to help these customers close execution gaps and improve the following processes: In Bank Card Operations : Multi-channel service; Self-service account opening; Product roll-out; Fraud processing; Customer on-boarding, etc. In Retail Banking : Event-driven marketing; Account opening; New product Read More

Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » hsbc call center


Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation
Interaction center managers must deliver greater value on smaller budgets. But you can’t simply cut costs and services, or your customers won’t remain satisfied

hsbc call center  Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. SAP's ecosystem offers the most comprehensive and consistent industry approach to enable customers, partners, and individuals to accelerate innovation, Read More
TEC Brings Its CRM Evaluation Center to the Latin-American Region
Technology Evaluation Centers (TEC), a global company specializing in on-line services for software evaluation, launched the Spanish CRM Evaluation Center to

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Social Media and Your Call Center: Three Lessons Every Call Center Manager Should Learn and Apply
Online services like Facebook and Twitter are rewriting the rules on customer service. Complaints that once would have stayed at the water cooler are now

hsbc call center  Media and Your Call Center: Three Lessons Every Call Center Manager Should Learn and Apply Online services like Facebook and Twitter are rewriting the rules on customer service. Complaints that once would have stayed at the water cooler are now broadcast effortlessly by consumers. And because these comments are searchable and permanent, they are extraordinarily powerful. This paper presents three important lessons for every executive that oversees a call center. Download now to learn what they are Read More
Case Study: Redesigning a Distribution Center
A parts distributor had poorly used space and storage media with limited material visibility resulting in frequent stock-outs. To replace its old warehouse

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10 Errors to Avoid When Commissioning a Data Center
Data center commissioning requires tight coordination between vendors, facilities, IT departments, engineers, the commissioning agent, and others. Managed

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Preparing the Data Center for a Move to Virtualization
This primer is designed to provide business decision makers and other potential buyers with basic knowledge about the exploding market of the virtualization

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Move from a
While the role of IT in product development and sales has increased tremendously, a disconnect remains between the IT and business sides of an organization

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Data Center Projects: Project Management
In data center design projects, flawed management frequently leads to delays, expense, and frustration. Effective project management requires well-defined

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Sword Ciboodle and SAS Analytics Intelligent Contact Center: Product Overview
The market for contact center solutions is divided between customer relationship management (CRM) solutions and call center solutions, typically from different

hsbc call center  Sword Ciboodle and SAS Analytics Intelligent Contact Center: Product Overview The market for contact center solutions is divided between customer relationship management (CRM) solutions and call center solutions, typically from different providers. On top of that, business intelligence (BI) vendors offer tools and add-ons to analyze contact center data. This means that if you require “the complete package,” you’ll need two or three different solutions. Naturally, these solutions will not always Read More
How Healthy Is Your Data Center?
IT pros managing hospital data centers with mixed network environments, long lists of remote access protocols and applications, multiple user interfaces, and

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Contact Center Buyer's Guide
Customer-centric businesses know the key to their success is earning their customer’s business—not just at point of sale, but at every point of contact. VoIP

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Case Study: Trillium Health Center
For Trillium Health Center, one of Canada’s largest community hospitals, getting the right information to the right people at the right time is essential to

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Considerations for Owning versus Outsourcing Data Center Physical Infrastructure
When faced with the decision of upgrading an existing data center, building new, or leasing space in a retail colocation data center, there are both

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TEC Joins Forces with BPT Partners to Create the Industry’s Leading CRM Evaluation Center
Technology Evaluation Centers (TEC) , the world’s foremost provider of enterprise software evaluation tools, is pleased to announce its new strategic

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