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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 hsbc call center


The Wizardry of Business Process Management - Part 3
Part 1 of this blog series provided a lengthy discussion about business process management’s (BPM's) necessary parts and parcels, and the software category’s

hsbc call center  Credit Suisse Group , HSBC Group Holdings , JPMorgan Chase & Co ., National Australian Bank (NAB ), and TD Bank Financial Group . Pega’s financial industry knowledge and experience has resulted in solutions to help these customers close execution gaps and improve the following processes: In Bank Card Operations : Multi-channel service; Self-service account opening; Product roll-out; Fraud processing; Customer on-boarding, etc. In Retail Banking : Event-driven marketing; Account opening; New product

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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Documents related to » hsbc call center

Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation


Interaction center managers must deliver greater value on smaller budgets. But you can’t simply cut costs and services, or your customers won’t remain satisfied. To better weather the economic storm, release the untapped potential of your interaction center with software that maximizes your workforce management capabilities. Learn how to go beyond traditional channel data for bigger contact center return on investment.

hsbc call center  Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. SAP's ecosystem offers the most comprehensive and consistent industry approach to enable customers, partners, and individuals to accelerate innovation, Read More

TEC Brings Its CRM Evaluation Center to the Latin-American Region


Technology Evaluation Centers (TEC), a global company specializing in on-line services for software evaluation, launched the Spanish CRM Evaluation Center to support Latin-American companies investing in CRM, to make objective and impartial selections; the CRM market in the region is estimated in $166 million (USD), according to IDC.

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Social Media and Your Call Center: Three Lessons Every Call Center Manager Should Learn and Apply


Online services like Facebook and Twitter are rewriting the rules on customer service. Complaints that once would have stayed at the water cooler are now broadcast effortlessly by consumers. And because these comments are searchable and permanent, they are extraordinarily powerful. This paper presents three important lessons for every executive that oversees a call center. Download now to learn what they are and how to apply them.

hsbc call center  Media and Your Call Center: Three Lessons Every Call Center Manager Should Learn and Apply Online services like Facebook and Twitter are rewriting the rules on customer service. Complaints that once would have stayed at the water cooler are now broadcast effortlessly by consumers. And because these comments are searchable and permanent, they are extraordinarily powerful. This paper presents three important lessons for every executive that oversees a call center. Download now to learn what they are Read More

Case Study: Redesigning a Distribution Center


A parts distributor had poorly used space and storage media with limited material visibility resulting in frequent stock-outs. To replace its old warehouse management system (WMS), the company decided to redesign its existing storage space and media in order to improve picking and replenishing efficiency and to reduce inventory carrying and material handling costs. Find out how a logistics modeling and design tool helped.

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10 Errors to Avoid When Commissioning a Data Center


Data center commissioning requires tight coordination between vendors, facilities, IT departments, engineers, the commissioning agent, and others. Managed properly, commissioning can deliver an unbiased evaluation of whether a new data center will succeed or not. Managed poorly, it can lead to problematic data center performance issues. Learn 10 common data center commissioning mistakes, and find out how to avoid them.

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Preparing the Data Center for a Move to Virtualization


This primer is designed to provide business decision makers and other potential buyers with basic knowledge about the exploding market of the virtualization industry—its evolution and the current landscape, along with a glossary of terms. It also includes a checklist of signs that your data center needs virtualization.

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Move from a "Cost Center" to a "Game Changer"


While the role of IT in product development and sales has increased tremendously, a disconnect remains between the IT and business sides of an organization. Some organizations also incorrectly believe that IT spend does not add direct value to the business and hence is not justified. The onus is on IT to mend this perception by delivering tangible business value. Learn how.

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Data Center Projects: Project Management


In data center design projects, flawed management frequently leads to delays, expense, and frustration. Effective project management requires well-defined responsibilities for every manager, tight coordination among suppliers, well-defined procedures for managing change, and consistent terminology. Learn how enforcing these requirements can help your company achieve an efficient process with a predictable outcome.

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Sword Ciboodle and SAS Analytics Intelligent Contact Center: Product Overview


The market for contact center solutions is divided between customer relationship management (CRM) solutions and call center solutions, typically from different providers. On top of that, business intelligence (BI) vendors offer tools and add-ons to analyze contact center data. This means that if you require “the complete package,” you’ll need two or three different solutions. Naturally, these

hsbc call center  Sword Ciboodle and SAS Analytics Intelligent Contact Center: Product Overview The market for contact center solutions is divided between customer relationship management (CRM) solutions and call center solutions, typically from different providers. On top of that, business intelligence (BI) vendors offer tools and add-ons to analyze contact center data. This means that if you require “the complete package,” you’ll need two or three different solutions. Naturally, these solutions will not always Read More

How Healthy Is Your Data Center?


IT pros managing hospital data centers with mixed network environments, long lists of remote access protocols and applications, multiple user interfaces, and what often feels like way too many tools, are searching for remote access management solutions that are efficient, secure, and cost-effective to deploy. Learn which criteria to use as a benchmark when choosing a remote access solution for a health care environment.

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Contact Center Buyer's Guide


Customer-centric businesses know the key to their success is earning their customer’s business—not just at point of sale, but at every point of contact. VoIP has dramatically transformed telecom, and is now doing the same in the contact center. Download this Buyer’s Guide for a better understanding of the VoIP value proposition, as well as what you need to consider when making the decision to adopt VoIP in your contact center.

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Case Study: Trillium Health Center


For Trillium Health Center, one of Canada’s largest community hospitals, getting the right information to the right people at the right time is essential to providing the best patient care. But the center’s dashboard system was not providing the needed insight. With Cognos, the center developed an initiative to integrate all data for faster, more accurate information. Learn more about the strategy and the benefits.

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Considerations for Owning versus Outsourcing Data Center Physical Infrastructure


When faced with the decision of upgrading an existing data center, building new, or leasing space in a retail colocation data center, there are both quantitative and qualitative differences to consider. The 10-year TCO may favor upgrading or building over outsourcing; however, this paper demonstrates that the economics may be overwhelmed by a business’ sensitivity to cash flow, cash crossover point, deployment timeframe, data center life expectancy, regulatory requirements, and other strategic factors. This paper discusses how to assess these key factors to help make a sound decision.

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TEC Joins Forces with BPT Partners to Create the Industry’s Leading CRM Evaluation Center


Technology Evaluation Centers (TEC) , the world’s foremost provider of enterprise software evaluation tools, is pleased to announce its new strategic partnership with BPT Partners LLC (BPT) , a leading source of customer relationship management (CRM) research and education.

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