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Recognition for IP Telephony Open Source Style
I've seen a lot of press about the open source telephony system, Asterisk. Although I haven't worked in the telephony world for some time, I remember what it

i hereby certify  system, Asterisk . Although I haven't worked in the telephony world for some time, I remember what it was like administering those systems years ago in a midsize company that handled large event ticket sales. We ran some systems on OS/2 and for larger ACD call center requirements, Unix. These were not inexpensive systems. If I go to AsteriskNOW.org, now I can download a specialized Linux distribution that installs as an easy-to-set-up PBX system. Since TEC's current newsletter issue is focusing on Read More

Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » i hereby certify


Customer Feedback Management
Years ago, I took a job as an interviewer because I thought it would be interesting to talk to different people to find out what they thought on a variety of

i hereby certify  Feedback Management Years ago, I took a job as an interviewer because I thought it would be interesting to talk to different people to find out what they thought on a variety of topics. I soon realized that people were not so eager to share impressions and give us their thoughts on products, events, etc. Some of the survey’s topics were not very pleasant, (e.g., writing a will and testament and preparing for unpleasant events like disability and death) and I understood quickly why people would get Read More
What’s the Big Deal with Big Data?
{democracy:89}I won’t define big data here, but it’s clear for all the IT community to see that big data is the latest “big thing.” Just Google or Bing the

i hereby certify  with Big Data? {democracy:89} I won’t define big data here, but it’s clear for all the IT community to see that big data is the latest “big thing.” Just Google or Bing the term “big data” and you’ll get an idea of the amount of information and resources available (about 1,460,000,000 and 67,000,000 hits, respectively). But in our continuous research and talks with both software vendors and customers, we receive varied input related to big data: as big as big data is, some organizations Read More
Further Analysis: Saturno-TP's Selection of QAD ERP
I am quite familiar with the Russian auto industry, and thus I enjoyed analyzing the transaction that recently took place involving a big player in the

i hereby certify  Selection of QAD ERP I am quite familiar with the Russian auto industry, and thus I enjoyed analyzing the transaction that recently took place involving a big player in the automobile industry in Russian manufacturing hub Togliatti, whereby automotive industry supplier, Russia-based Saturno-TP, became a client of ERP software vendor QAD (also see yesterday's TEC blog post ). Despite global industry depression, the automobile manufacturing industry in Russia is developing at an extremely fast pace, only Read More
PLM (Vendors) and Lean Product Development - Part I: An Overview
“Basically, lean is [focused on] creating more value with less work.” – Wikipedia, Lean ManufacturingNo matter who can be credited with making this

i hereby certify  with making this statement, I have to thank him or her. This statement allows people to apply lean principles in broader circumstances than manufacturing. Following this idea, I’d like to define lean product development (LPD) as this: LPD is focused on developing more products better and with use of fewer resources. To be more specific, LPD contains the following three major elements, in my view: 1. Productivity in product development . Productivity is composed of two aspects: 1) individual Read More
Tracing Food Quality and Safety, or We Are What We Eat, After All (Part I)
Besides the ongoing (seemingly never-ending) presidential campaign and celebrity scandals/gossip, food safety is very much in the news. Indeed, incidents of

i hereby certify  Food Quality and Safety, or We Are What We Eat, After All (Part I) Besides the ongoing (seemingly never-ending) presidential campaign and celebrity scandals/gossip, food safety is very much in the news. Indeed, incidents of outbreaks, contamination, product recalls and whatnot flood TV channels as breaking news every now and then. Consumers, governments and the various members of the food supply chain are rightly concerned about food safety, and there has been increasing pressure for food and Read More
Traffic Audits Make Strange Bedfellows: Part I - The Why’s and What’s of Auditing
Have you heard the one where the Director of Product Marketing, the CIO and the auditor are found together in a small conference room? Couldn’t happen, you say

i hereby certify  Make Strange Bedfellows: Part I - The Why’s and What’s of Auditing This is Part I of a two part article. Part I : The Why's and What's of Auditing Part II : The Audit Process Why Audit The Numbers? If you're ever feeling really and truly mean, here's a nasty trick to play on your marketing and ad sales colleagues. Wait, with a friend, until some of these folks get on the elevator, and follow them in. Here's what you say to your companion in crime: I just heard that there was a real glitch in the Read More
Customer Advocacy Part I: Creating the Business Case for Customer-centric Companies With Fanatical Customer Advocates
The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge, forward-thinking companies. A

i hereby certify  Advocacy Part I: Creating the Business Case for Customer-centric Companies With Fanatical Customer Advocates The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge, forward-thinking companies. A crucial department in the company is thus the customer contact center, as it plays a pinnacle role in branding, corporate image, and customer lifetime value. Adopting a customer-centric culture has a direct impact on corporate financi Read More
TEC’s I&CM Evaluation Center (Slowly but Surely) Gaining Traction - Part II
Part I of this blog series expanded on some of TEC’s earlier articles about companies’ need for better commission and incentives calculations and best sales

i hereby certify  - Part II Part I of this blog series expanded on some of TEC ’s earlier articles about companies’ need for better commission and incentives calculations and best sales performance management (SPM) practices. It also introduced the latest entry in TEC’s I&CM (Incentive & Compensation Management) Evaluation Center , Varicent Software ’s flagship product, Varicent SPM [ evaluate this product ]. Varicent SPM Architecture Overview The product suite’s architecture consists of several layers, starting Read More
What's in a Name? or Enterprise Systems' Reincarnations (Part I)
Well, the ERP Graveyard blog might sometimes be slightly deceiving, since not all enterprise resource planning (ERP) products necessarily die there. Some of

i hereby certify  product managers or developers. I recently met with AXIS and Cimnet (parts of Consona) and have vicariously learned that the staff at both places have been with the company an average of 16 years, plus, the founder of Cimnet is still there, now as a managing director of the division. Therefore, Consona is today an enterprise-class application software and services provider for both small-to-medium enterprises (SME) and Global 2000 businesses. The customer size and industry depend on the solutions from Read More
Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part I)
Writing about failed partnerships in the enterprise applications market is like writing about the sun setting in the evening and to the west, given almost daily

i hereby certify  ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part I) Writing about failed partnerships in the enterprise applications market is like writing about the sun setting in the evening and to the west, given almost daily occurrences of vendors announcing alliances that never materialize. However, it doesn't happen every day that a potential high-profile alliance gets called off at the 11th hour and in favor of an overlooked in-house solution. The protagonist of the Read More
Business Information Exchange with BizManager400 for IBM System i
Designed for the IBM System i and iSeries platforms, Inovis’ BizManager400 provides secure managed file transfer of critical business documents like purchase

i hereby certify  BizManager400 for IBM System i Business Information Exchange with BizManager400 for IBM System i If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Inovis is a leading provider of on-demand Business Community Management solutions that empower companies to transact, collaborate and optimize communications with every facet of their business communities. By standardizing and automating mission-critical business interactions, companies can Read More
Sage SalesLogix v7.5.2: An Overview
A couple of weeks ago, I viewed a webinar about Sage SalesLogix v7.5.2. I usually see a few webinars every month but I particularly liked this one. The

i hereby certify  couple of weeks ago, I viewed a webinar about Sage SalesLogix v7.5.2. I usually see a few webinars every month but I particularly liked this one. The presenter—Jason Askelson, Director of Professional Services—did a very good job at showing the highlights of the new release, providing a comparison between the previous version and the new one, giving an overview of the mobile version, and of how to ensure a successful upgrade and/or migration. Highlights of Version 7.5.2 Here are some of the options Read More
i-flex solutions
i-flex solutions (Reuters: IFLX.BO & IFLX.NS) provides IT solutions to the financial services industry. The company has serviced over 495 customers in more than

i hereby certify  flex solutions i-flex solutions (Reuters: IFLX.BO & IFLX.NS) provides IT solutions to the financial services industry. The company has serviced over 495 customers in more than 105 countries. i-flex has over 3,800 employees operating from eleven development centers across India, Singapore, and the USA. The company has a global reach with a sales, marketing and support presence covering twenty overseas locations, including four subsidiaries (i-flex solutions inc. in the USA, i-flex solutions b.v in the Read More
Beware of CRM Innovation for Innovation’s Sake
When I first wrote about the upcoming TEC CRM Buyer’s Guide focusing on innovation, I stated that customer relationship management (CRM) vendors can

i hereby certify  for Innovation’s Sake When I first wrote about the upcoming TEC CRM Buyer’s Guide focusing on innovation, I stated that customer relationship management (CRM) vendors can differentiate themselves from their competitors through innovation. But I also mentioned that innovative technology should not be embraced just because it’s new or cool, or  seems to bring the answers to your problems. Innovation is great, but remember that innovative products can also bring challenges that your company might not Read More

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