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The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

i part 1  1: From A to I The Lexicon of CRM Part 1: From A to I R. Garland - October 12, 2001 0 - A  360 degree view of the customer - A term used to describe the ability for virtually anyone in the company to know anything about the customer (products bought, support calls made, web site visits conducted, etc.). A complete, 306 degree view of customer information. 3G - Supposedly the ultimate wireless protocol technology that is already being used in areas outside of North America where countries have more Read More...
ERP for Services (Non-manufacturing)
A multinational consulting company specializing in industrial automation turned to TEC for help selecting an enterprise resource planning (ERP) solution to replace its legacy system—a patc...
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Documents related to » i part 1


Liberty Alliance vs. WS-I; J2EE vs. .NET; Overwhelmed .YET? Part 1: Latest Announcements
On one hand, some archrivals (e.g., Microsoft, IBM, and Oracle) are becoming strange bedfellows, while, on the other hand, the others (e.g., Microsoft and Sun

i part 1  clarified .NET strategy. This is Part 1 of a two-part event note discussing the standardization of Web Services.   Part 2 will continue the discussion and makes User Recommendations. Microsoft's .NET The long anticipated (nearly four years of development and two years of promotional suspense building) Visual Studio.NET (VS.NET) suite is basically the updated, .NET-based version of the old Visual Studio application development suite. Although it exhibits many of the old features, it also offers tools Read More...
SaaSy Discussions (Part I)
Much has been said and written lately, on TEC's web site as well as on many other peer sites, about the on-demand deployment model, especially about multi

i part 1  I am and what I do at the company). Rapid deployment (measured in weeks -- versus months or years -- and cost-effective) and robust integration (with existing applications & data, support for industry-standard application and data interfaces, and portal-based infrastructure) are other tenets of adaptive CRM. Also critical for adaptive CRM are the inherent business intelligence (BI) capabilities to understand customer and market dynamics, and business process management (BPM) in a multi-tier way (via Read More...
They do it like that in the Balkans -- Select and deploy ERP, I mean (Part I)
The launch of TEC’s blog has somewhat coincided with my visit to Belgrade, Serbia (what used to be Yugoslavia and then Serbia @ Montenegro) for personal reasons

i part 1  solid multi-national capabilities. But I digress again, and Apollo will get an in-depth coverage in a separate blog post or in a research article on our web site/newsletter... Going back to the era of late 80’s & early 90’s, Oracle was the main provider of underlying relational database management systems (RDBMS) and development tools, whereas IBM DB2 also played a part (albeit to a much lesser degree). Much later, software developers started using Microsoft SQL Server and related cheaper integrated Read More...
TEC’s I&CM Evaluation Center (Slowly but Surely) Gaining Traction - Part I
A number of earlier TEC articles and blog entries have analyzed the nascent sales performance management (SPM) or enterprise incentives management (EIM

i part 1  Gaining Traction - Part I A number of earlier TEC articles and blog entries have analyzed the nascent sales performance management (SPM) or enterprise incentives management (EIM) software market, which has also been one of those areas with a significant uptake of on-demand deployments. Indeed, companies of all size increasingly use software packages for sales compensation and other incentives management , to more accurately and strategically model and forecast commissions and other incentive-based costs Read More...
Integrated Security: A New Network Approach Part Two: The Shift Toward Integration
This part describes the key elements and benefits of an integrated security solution in comparison to current security solutions.

i part 1  apply complementary security. This is Part Two of a two-part article on Network Security. Part One provided an overview of the key drivers behind the shift toward integrated security, including the growing sophistication of network attacks; and summarized the business impact of attacks on networks that are not employing integrated security. Current Security Solutions Current security solutions typically consist of multiple point products. These are products that must be purchased, installed, deployed, Read More...
Compaq's High-End Wintel-based Rack Servers - Working Hard to Stay #1
Compaq Computer Corporation, the #1 volume manufacturer of PC Servers, both US and worldwide, is fighting a strong challenge by Dell Computer. This note assess

i part 1  s High-End Wintel-based Rack Servers - Working Hard to Stay #1 Compaq's High-End Wintel-based Rack Servers - Working Hard to Stay #1 R.A. Krause - August, 1999 Product Description Compaq's high-end Intel (four CPU) rackmount servers, the ProLiant 5500R , 6400R, and 6500R, are generally used for larger installations, such as data centers/warehouses, and by large companies wanting to minimize the floor space their computers use. Rackmount servers provide the ability to put a large number of CPUs in a Read More...
SOA From a Management Perspective: Part Two
Despite the numerous benefits companies can expect from service-oriented architecture, the technology is still relatively new and implementation costs are steep

i part 1  Perspective: Part Two This is Part Two of a two-part note. Part One provides a basic understanding of SOA, the rollout plans for major software vendors, and the benefits of SOA. Concerns About SOA Back in the day when procedures and subroutines were all the rage, there was a performance concern: Did the use of subroutines, with all of its branching back and forth and passing of data, degrade performance as opposed to duplicating the code in stream? The same concern with message traffic in service-oriented Read More...
Lean Manufacturing: Part Two
Part One of the

i part 1  of lean manufacturing. Here, in Part Two, you'll be taken through the action stage of lean practices: implementing lean. Understand the 5S program toward implementing lean and begin laying the foundation of a discipline that is necessary for effective implementation of more complicated lean tools such as kanban. Read More...
Whose ROI is it Anyway? Part One: Introduction
With growing frequency, we hear business and IT managers asking a technology vendor to

i part 1  of hardware or software. I spoke recently with a Microsoft executive. He called attention to a Microsoft campaign to help customers and channel partners with ROI evaluation. Being Microsoft, they took the liberty of re-labeling this ROI modeling as Rapid Economic Justification of Technology. The vested interest seems obvious. Rather than try to justify spending money on a particular technology, businesses need to articulate clearly an overall business goal or operational imperative, such as improving cu Read More...
It’s About Process (or the Ability to be Responsive) -- Part V
Part IV of this blog series further analyzed Webcom ResponsAbility, the on-demand workflow automation and business process management (BPM) solution. Anyone

i part 1  fall enhancements that were mentioned in Part IV would then create the Professional Edition , as a “BPM Lite” product of sort. Once the Web Services application programming interface (API), mobility support, case and task interdependencies are incorporated too, Webcom plans to release the Enterprise Edition , as a fully functional BPM suite. The pricing details for these are yet to be articulated. There is also a temptation for viral marketing and offering a ResponsAbility Free Edition , of course Read More...
i-flex solutions
i-flex solutions (Reuters: IFLX.BO & IFLX.NS) provides IT solutions to the financial services industry. The company has serviced over 495 customers in more than

i part 1  flex solutions i-flex solutions (Reuters: IFLX.BO & IFLX.NS) provides IT solutions to the financial services industry. The company has serviced over 495 customers in more than 105 countries. i-flex has over 3,800 employees operating from eleven development centers across India, Singapore, and the USA. The company has a global reach with a sales, marketing and support presence covering twenty overseas locations, including four subsidiaries (i-flex solutions inc. in the USA, i-flex solutions b.v in the Read More...
Curbing MESsy Shop Floor State of Affairs - Part I
Those that follow manufacturing-oriented enterprise applications have likely noticed for some time an uptick of conversations about the need to better integrate

i part 1  of Affairs - Part I Those that follow manufacturing-oriented enterprise applications have likely noticed for some time an uptick of conversations about the need to better integrate high-speed manufacturing operations (the real-time world of the plant) with the planning and engineering departments (the transactional and design world of enterprise systems). The nirvana (or utopia) hoped for thus far has been to provide a single point of operation and control for manufacturers to: Plan, Define, Control, Read More...
The Wizardry of Business Process Management - Part 1
The business process management (BPM) market is sizzling hot, with Gartner Dataquest estimating its compound annual growth rate (CAGR) at 13 percent in 2009. In

i part 1  as mud” feeling. Therefore, I was recently fortunate to witness a witty presentation that attempted to explain the essence of BPM via some humor and metaphor of the classic “Wizard of Oz” movie . Namely, on March 23, 2009, Alan Trefler, Pegasystems’ founder and CEO, gave his luncheon keynote presentation at the Gartner BPM Conference in San Diego . His theme was “Don’t just Survive…Capitalize.” Trefler begun by reminding the audience that in today’s turbulent economy we are all “not Read More...

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