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They do it like that in the Balkans -- Select and deploy ERP, I mean (Part I)
The launch of TEC’s blog has somewhat coincided with my visit to Belgrade, Serbia (what used to be Yugoslavia and then Serbia @ Montenegro) for personal reasons

i part 12  solid multi-national capabilities. But I digress again, and Apollo will get an in-depth coverage in a separate blog post or in a research article on our web site/newsletter... Going back to the era of late 80’s & early 90’s, Oracle was the main provider of underlying relational database management systems (RDBMS) and development tools, whereas IBM DB2 also played a part (albeit to a much lesser degree). Much later, software developers started using Microsoft SQL Server and related cheaper integrated Read More...
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Documents related to » i part 12


The Automotive OEMs Might Soon Contract “BRAIN” Damage Part I
While BRAIN North America may have created a notable customer base due to its products’ functional appropriateness for the lower tiers of the automotive

i part 12  Contract “BRAIN” Damage Part I The Automotive OEMs Might Soon Contract 'BRAIN' Damage P.J. Jakovljevic - August 12, 2002 Event Summary While all eyes and ears have recently been on WorldCom 's bankruptcy, another insolvency under way is sending shockwaves throughout middle and lower tiers of automotive suppliers despite its insignificant financial magnitude in comparison to the WordCom's. On July 5, the board of BRAIN International AG , a German provider automotive and industrial business solutions, Read More...
Tracing Food Quality and Safety, or We Are What We Eat, After All (Part I)
Besides the ongoing (seemingly never-ending) presidential campaign and celebrity scandals/gossip, food safety is very much in the news. Indeed, incidents of

i part 12  that enable this detailed interrogation of the data supplied by “capture” systems. Part II of this blog post will introduce the Lawson M3 Trace Engine as one such stand-alone solution. Your views, comments, opinions, etc. about the abovementioned food safety issues are welcome in the meantime. Read More...
The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

i part 12  1: From A to I The Lexicon of CRM Part 1: From A to I R. Garland - October 12, 2001 0 - A  360 degree view of the customer - A term used to describe the ability for virtually anyone in the company to know anything about the customer (products bought, support calls made, web site visits conducted, etc.). A complete, 306 degree view of customer information. 3G - Supposedly the ultimate wireless protocol technology that is already being used in areas outside of North America where countries have more Read More...
What Can Manufacturers Do in a Tough Economy? - Part I
According to the proverb “calamity is the touchstone of a brave mind,” in these tough times some supply chain management (SCM) vendors have been trying to take

i part 12  the current economic climate. I also took the liberty of mapping, with the help of some current and/or former employees of JDA and former Manugistics   (now part of JDA), the appropriate current JDA solutions for each suggested strategy. JDA’s Advice (And My Analysis Thereof) Advice #1 Immediately Analyze Demand to Identify the Shifts in Customer Buying Behavior – The buying habits and preferences of consumers and businesses inevitably have, and will continue, to change in response to the Read More...
“Act Vertical” vs. “Go Extinct” Retailers - Part 2
Part 1 of this blog series set the historical background for the supply chain management (SCM) evolution and presented the advantages and shortcomings of

i part 12  and on several occasions I did not need a receipt to either replace a defective item or to be reimbursed on the spot. 2) Delivering a Consistent and Immersive Consumer Experience With more appropriate products to offer, Act Vertical retailers are far more likely to dazzle consumers who visit their stores. Still, great products isn’t the only thing that differentiates these retailers. Their store experience is also superior, and this immersive experience (not only in the store, but also online and via Read More...
UNIT4: The (Largely) Untold Story - Part 2
Part 1 of this series started with my invitation by UNIT4 (formerly Unit 4 Agresso), the second-largest business applications provider in continental Europe, to

i part 12  and UNIT4’s commitment that I might have had (as mentioned in Part 1 ). In hindsight, my initial knee-jerk assessment was way off the mark. UNIT4’s on-premise CODA Financials business continues to provide excellent customer service, while new product updates are being delivered regularly, and the product has a highly professional and experienced team. In fact, not only does on-premise CODA continue, but UNIT4 has been lately putting a lot more “oomph” behind the product in terms of a revamped Read More...
The Wizardry of Business Process Management: Part 5
Part 1 of this blog series started a lengthy discussion about the value proposition and parts-and-parcels of business process management (BPM), with an ensuing

i part 12  battleground sooner or later. I have seen that trend in many other enterprise applications markets, especially in enterprise resource planning (ERP ), and there is no reason that BPM should not follow suit. While Pega has not traditionally focused on the SMB market space, many of its customer implementations have focused on divisional or business unit projects to automate and assist groups of 50 users or fewer. Pega has historically derived a significant portion of its revenue from the “who's who” Read More...
Curbing MESsy Shop Floor State of Affairs - Part III
Part II of this blog series expanded on some of TEC's earlier articles about companies' need for better links between the plant floor and the enterprise offices

i part 12  the necessary information . I fully agree with AMR Research’s 2007 alert entitled “CDC Software Delivers Operations Excellence in Plain English” that states: “…Knowledge workers on the shop floor can’t waste time—downtime or overtime—filling out forms or navigating complex screens and menus to accomplish their goals… …Role-based workflows, stored procedures, and no-nonsense user interfaces are designed to guide operations personnel through common scenarios. The UI is also designed to w Read More...
Deltek's Second Bite at the IPO Cherry (Part III)
Part II of this blog series analyzed the relatively recently launched Deltek EPM suite, which came as a result of three focused acquisitions. It also analyzed

i part 12  As mentioned in Part I of this blog topic, these are the following: to ensure compliance, secure data, improve cash flow, and enhance overall efficiency . Simply said, non-compliance carries multiple risks, some of which can be fatal, and there are so many sources of pressure on companies to deliver improved business performance while complying. Examples of regulations to follow include governance requirements, related market rules and regulations and the Sarbanes-Oxley Act (SOX ). These would only be Read More...
BigMachines: Getting Bigger and Better - Part II
Part I of this blog post series talked about my encounter with BigMachines, a provider of slick software-as-a-service (SaaS) configure, price, and quote (CPQ

i part 12  events at BigMachines, Part I explained the general value proposition of on-demand Q2O and CPQ software solutions . Part II will continue with a discussion of recent developments at BigMachines. From the vibrant SaaS Q2O pack, BigMachines is differentiated by its market leadership with the fastest growth, the most customers, and the  strongest roster of marquee partners . Although the vendor has long been a prominent partner in both Salesforce.com and Oracle CRM On Demand ’s ecosystem, these partners Read More...
Lean Manufacturing: Part Two
Part One of the

i part 12  of lean manufacturing. Here, in Part Two, you'll be taken through the action stage of lean practices: implementing lean. Understand the 5S program toward implementing lean and begin laying the foundation of a discipline that is necessary for effective implementation of more complicated lean tools such as kanban. Read More...
Maximizer CRM 12: CRM Certification Report
Maximizer CRM 12 is now TEC Certified for online evaluation of customer relationship management (CRM) solutions in the CRM Evaluation Center. The certification

i part 12  CRM 12: CRM Certification Report Maximizer CRM 12 is now TEC Certified for online evaluation of customer relationship management (CRM) solutions in the CRM Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More...
The Intelligence of Social Media (Part 2)
In the first part of this blog, I mentioned that sentiment analysis measures the polarity of opinion—positive, negative, or neutral—regarding a subject, a

i part 12  part of this blog, I mentioned that sentiment analysis measures the polarity of opinion—positive, negative, or neutral—regarding a subject, a product, a service, etc. Two main approaches can be used to perform sentiment analysis or text mining : a knowledge-based approach, which uses linguistic models to classify sentiments; and a learning-based approach, which uses machine learning techniques to classify text. The concept of sentiment analysis opens a great number of possibilities and opportunities Read More...

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