Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management (SLM) platform. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), runs down the company's history of acquisitions and developments, and interviews Mark Vigoroso, Servigistics' senior vice president of global marketing and alliances.
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, SAP , or IBM looked like more eligible service platform providers than Servigistics. Click Commerce also came with its own baggage of multiple overlapping legacy warehouse management systems (WMSs), such as the former Optum and WorldChain solutions, that were all built on disparate technologies. In any case, Servigistics’ portfolio has since been bolstered with Click Commerce’s logistics execution and network visibility module that decreases the number of late shipments, facilitates lead-time reduct