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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 ibm forme stancil microsoft visio


The Wizardry of Business Process Management - Part 4
Part 1 of this blog series started a lengthy discussion about the value proposition and parts-and-parcels of business process management (BPM), with an ensuing

ibm forme stancil microsoft visio  starting, e.g., with an IBM WebSphere -based call center  and an interactive voice response (IVR ) unit based on Microsoft .NET Framework . Then we could imagine individual branches running on Sun Solaris  or Linux -based servers , while the bank might also need an Oracle WebLogic  application server farm, and the need to run in the batch processing  environments that handle mass processing of transactions. SmartBPM has a notable ability to run concurrently inside all of these environments to provide

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care & Billing RFI/RFP Template

General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, Utility Products and Services, CATV Products and Services, IP Products and Services, EBPP Services, Technical Requirements  

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Has KANA Gotten Its Mojo Back? - Part 1


In this service economy it is not surprising to hear about smart innovative companies whose businesses have been blossoming due to the superior customer service they provide. Zappos and its “Powered by Service” tagline is a crown example. Many vendors that offer customer service software solutions, especially those that bundle customer relationship management (CRM) with

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PegaWorld 2011 Revisited


How did Pegasystems avert disaster and become one of the fastest growing technology companies? The business process management (BPM) vendor started delivering software that users could change relatively easily. TEC Principal Analyst P.J. Jakovljevic takes a close look at Pega BPM and how this customer-centric software with its unique approach to process execution and modeling has contributed to Pegasystems’ success.

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TEC Certified Products: 2010 Vendor Wrap-up


With 2010 almost behind us, the Technology Evaluation Centers (TEC) research analyst team takes a brief look at some of the newest software products to join its roster. MicroStrategy, MicroStrategy 9 Plex Systems, Plex Online Sage, Sage ABRA HRMS  SmartOrg, Portfolio Navigator Vormittag Associates, Inc. (VAI), S2K EnterpriseBusiness Intelligence (BI) Solutions—Jorge García

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Mid-market ERP Vendors Leveraging (and Occasionally Outdoing) Microsoft’s “Plumbing” - Part 2


Part 1 of this blog series analyzed Epicor and SYSPRO, the two renowned enterprise resource planning (ERP) mid-market incumbents that heavily harness Microsoft’s platform tools. To that end, the business productivity tools that were illustrated in my recent blog post on what 2010 might have meant to Microsoft’s business solutions (which reflected on the highly publicized mid

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Microsoft Dynamics CRM Online Expands to New Markets


Microsoft has announced the expansion of Microsoft Dynamics CRM Online to 17 new markets. With Microsoft Dynamics CRM Online expanding to several Latin American countries, it will run within Microsoft’s datacenter located in Brazil.

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Microsoft Gets Close to Another ASP


Microsoft has invested $10 million in Application Service Provider Corio. Initially, Corio will host Microsoft products based on the Windows DNA platform.

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Microsoft Business Network (MBN)--Coming of Age? Part One: Event Summary


While the Microsoft Business Network (MBN) product is worth considering for a number of compelling reasons, it will take some immense doing before it becomes a retailers' equivalent of what the Sabre reservation system means to airline agents.

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JBoss Enterprise BRMS Compared to IBM Operational Decision Manager and IBM Business Process Manager Standard


The combination of business rules management systems (BRMS), complex event processing (CEP), and business process management (BPM) allows companies to create business solutions with less variability, improved accuracy, and greater environmental awareness. This competitive brief presents a mix of similarities and differences between JBoss Enterprise BRMS and the combined IBM Operational Decision Manager and IBM Business Process Manager Standard software.

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IBM Taking on Sun in Web Infrastructure?


IBM has decided to take on Sun in the Internet infrastructure arena. What do they bring to the table? And who will win the war of words?

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Welcome to the CRM Showdown: Microsoft Dynamics CRM vs. NetSuite CRM+


I’m Larry Blitz, editor of TEC’s Vendor Showdown series. Today’s Showdown compares two popular mid-market CRM solutions, Microsoft Dynamics CRM and NetSuite CRM+, head-to-head. I hope you find this showdown helpful and informative. I invite your comments and questions at showdown@technologyevaluation.com.

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Microsoft Dynamics GP 2013 R2 Is Available


Microsoft has announced the general availability of Microsoft Dynamics GP 2013 R2.

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Microsoft Acquires MarketingPilot


Microsoft has acquired the marketing automation software company MarketingPilot. According to the press release, the new acquisition will be integrated into the Microsoft Dynamics CRM suite. MarketingPilot specialized in software that addresses marketing management demands ranging from insight into customer needs to automation of multi-channel marketing campaigns. MarketingPilot appears to provide

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21st Century Fox Hunt - US vs. Microsoft


Next Generation Windows Services? How about Next Generation Microsoft? We outline how the ongoing legal delays will undermine the new Microsoft.NET initiative, as Microsoft goes from being predator in the last century to become this century’s favorite prey.

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