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Amdocs Overhauls Its Marketing
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to

icm services  efficiencies. Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to differentiate customers' experiences from the competition, creating one that enhances customer loyalty and increases profitability with each transaction. Meeting this need, in turn, requires the alignment of people, processes, and systems, and agility to deliver new services and to respond to market changes quickly. It also demands a steady Read More
ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » icm services


A Tectonic Shift in Communications Customer Life Cycle Management
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes to be the most important shift

icm services  consulting services include Amdocs ICM Blueprint Framework of Services . An overarching framework that includes the Amdocs ICM Benchmark Service and encompasses a wide range of offerings—from high-level strategy to business process integration, training, and testing. They are designed to help CSPs design, plan, and execute their transformation from a voice service utility to a customer-centric, multi-media retailer. Amdocs ICM Benchmark Service . Addresses critical business processes that impact the Read More
How One On Demand Vendor Addresses Its Unique Challenges and Competition
As the software-as-a-service market matures, and while it remains appealing to resource-constrained companies, organizations having up to 500 payees, and that

icm services  One On Demand Vendor Addresses Its Unique Challenges and Competition Developments detailed in the first three parts of this series lead us to the inevitable challenges that Centive faces. To recap, Centive is now focused solely on the software-as-a-service (SaaS) business model in the enterprise incentive management (EIM) and on demand sales compensation software market. Centive's SaaS approach has attracted substantial attention from the sales and finance departments of many organizations, and has Read More
EIM/ECM 101: Cutting through the Confusion
EIM/ECM 101: Cutting through the ConfusionIf you’re like many people who’ve been put in charge of looking for your company’s next compensation solution, you

icm services  not try out TEC’s ICM Evaluation Center? Another EIM/ECM Mission for Clarification There’s another potential mission out there to get EIM/ECM straight. This one, however, will clear up the confusion between enterprise information management (EIM) and enterprise content management (ECM). But I’ll leave that for another day—and another TEC research analyst. Kurt? Read More
Sizing the Enterprise Incentive Management Opportunity-And the Challenges Ahead
Pure-play enterprise incentive management (EIM) vendors who have focused on providing the capability to manage highly complex compensation systems will be well

icm services  and incentive compensation management (ICM) systems discussed in this series are not without their challenges. There is a general realization that although the upper-range EIM solutions are designed to roll out new plans to the largest sales forces in a matter of weeks, the downside of a full-grown EIM solution is its hefty costs. However, designing a homegrown solution for sales teams of over a few hundred is irrational, whereas the chances are a tool offered by a customer relationship management (CRM) Read More
Software and Computer Services


icm services  and Computer Services BEGINLYX Read More
P2E Scanning Services


icm services  Scanning Services Read More
UNIT4 Agresso ERP for Services Certification Report (July 2013)
The UNIT4 product Agresso is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for services in the ERP Evaluation Center

icm services  Agresso ERP for Services Certification Report (July 2013) The UNIT4 product Agresso is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for services in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More
IPC Global Services
IPC Global is a Systems Integrator (SI) and Elite QlikView Solution Provider of Enterprise Intelligence Solutions (EI). We specialize in Solution Sales and

icm services  Global Services IPC Global is a Systems Integrator (SI) and Elite QlikView Solution Provider of Enterprise Intelligence Solutions (EI). We specialize in Solution Sales and ROI, Solution Architecture, Project Management, Custom Development, Publishing, Training, Governance and Support. We help your organization uncover its Enterprise Intelligence through, Visual Analytics, Business Discovery, Business Intelligence, Comparative Analysis, Benchmarking Performance Management, Mobile BI, Collaboration, and Read More
Radcliffe Advisory Services Ltd
Radcliffe Advisory Services is a company that advises on master data management (MDM) and Big Data, particularly in combination with related topics such as

icm services  Advisory Services Ltd Radcliffe Advisory Services is a company that advises on master data management (MDM) and Big Data, particularly in combination with related topics such as customer relationship management (CRM), data governance, and social networking. Read More
S&T Services Polska
IT and consulting services, INFOR Business Partner. A part of Austrian S&T group.

icm services  T Services Polska IT and consulting services, INFOR Business Partner. A part of Austrian S&T group. Read More
Microsoft's Dynamic New Approach to Professional Services Automation
In the short term, Microsoft Dynamics SL will likely follow the professional services automation (PSA) trend of extending functionality to the Web. In the long

icm services  s Dynamic New Approach to Professional Services Automation Introduction With the recent re-branding of the Microsoft Business Solutions product line as Microsoft Dynamics , Solomon , Microsoft's flagship professional services automation (PSA) solution for the small and medium business (SMB) market, has been repackaged as Microsoft Dynamics SL . Microsoft Dynamics SL version 6.5 extends the solution's prior functionality through its business portal, as well as by offering new modules for purchase Read More
Case Study: Deluxe Media Services
Deluxe Media Services supplies the world’s best-known film, music, and games companies with solutions for manufacturing and distributing packaged media. But in

icm services  Study: Deluxe Media Services Deluxe Media Services supplies the world’s best-known film, music, and games companies with solutions for manufacturing and distributing packaged media. But in each country where Deluxe has operations, it was using a different electronic data interchange (EDI) provider and value-added network to exchange critical business documents. Learn about the problems this caused, and the EDI solution Deluxe chose to solve them. Read More

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