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Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » icm


A SaaS Start-up Cautionary Tale: The Makana Experience (Or: How You Can Create a Great Product and Still Hit the Wall)
Great products and a growing customer base are not enough to succeed in the SaaS ICM marketplace. Find out why Makana, a startup SaaS vendor, found it difficult

icm  of incentive compensation management (ICM) SaaS software, was founded in 2004 in Lexington, Massachusetts (US). Its mission statement: to offer tools to help “attract and retain key employees, motivate groups to work together to achieve corporate goals, and enable executives to predict costs associated with the plans. After three years of seed (or angel) investment, in mid-2007, Makana secured $3 million (USD) in “series A” financing (led by venture capitalists) from TD Capital Ventures , which Read More...
A Tectonic Shift in Communications Customer Life Cycle Management
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes to be the most important shift

icm  competition and price commoditization, ICM offers to further customer loyalty and increase profitability by offering a point of differentiation in the customer experience. To create this offering of expanded services and integration capabilities, the new strategy involves three elements. Consultancy services A unified software platform A greater reliance on business with industry leaders This is Part Two of a three-part note. Part One profiled the company. Part Three will cover alliances, challenges, and Read More...
Amdocs Overhauls Its Marketing
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to

icm  providers move toward the ICM vision—one product at a time or all at once. With the acquisition of XACCT Technologies in 2004, Amdocs was able to add network data management capabilities to its product offering. By adding XACCT mediation system to pre-integrated components such as self-service, billing, CRM, order management, and partner relationship management (PRM), Amdocs owns possibly the most comprehensive portfolio currently available to telecommunications companies. With increased investment in Read More...
On Demand Delivery Compels a Compensation Management Vendor
The on demand paradigm and enterprise incentive management market seem to have established a viable cross-section to the extent that, going forward, some

icm  past decade, automation of ICM has been, and continues to be, the vendor's core competency. This vision, combined with the vendor's attention to meeting market requirements, has resulted in the success Centive enjoys today in terms of industry magazines' awards and accolades, customer satisfaction, and financial stability. To that end, in 2001, Incentive Systems received the first EIM product award from the Customer Interaction Solutions magazine, while in 2002, the company was named in the prestigious Read More...
On Demand Compensation Management Partnerships for Spiffed-up Success
Centive's strategy is to form a limited number of strategic partnerships with leading management consulting firms to ensure customers receive the highest levels

icm   Read More...
TEC Research Analyst Round Table: Software-as-a-Service (SaaS)
Software-as-a-service (SaaS): friend or foe? SaaS—also known as on-demand or hosted applications—is becoming more and more popular in a number of enterprise

icm  Incentive and Compensation Management [ICM]): When SaaS comes to mind for most IT decision makers, the first thing they think of is: What about security? This holds especially true for those in charge of acquiring an HR system for their organizations—for which keeping employee records under lock and key is crucial. Maybe five years ago security was an issue, but today’s vendors are much more aware of their client’s security concerns and are willing to openly discuss this issue with them. The SaaS Read More...
Talking to an Unrelenting Cloud Enthusiast - Part 2
Part 1 of this blog series introduced Xactly Corporation, a provider of fully multi-tenant, software as a service (SaaS)-based solutions for sales performance

icm  incentive and compensation management (ICM) company at the time (Callidus has meanwhile embraced the cloud software delivery). At Callidus, he was responsible for the execution of worldwide sales and marketing strategies, customer advocacy, and strategic alliances with companies such as IBM, Accenture , and Deloitte . Under his leadership, the company acquired more than 100 customers, contributing to the growth of annual revenues from zero to greater than $75 million and a successful initial public Read More...
SAP Keeps Traction On Some Tires Of Its Omni-Wheel-Drive Part 1
Although SAP’s recently announced tamed results for Q1 2002, which fit within the current market milieu, may add to some challenges moving forward, particularly

icm   Osram , and Siemens ICM (Information and Communication Mobile) . The most recent endorsement to its CRM offering happened on May 15, when Deloitte Consulting , one of world-leading consulting firms, announced an expansion to its strategic alliance with SAP to jointly deliver mySAP CRM solutions for Fortune 1000 and enterprise organizations. Since SAP has established a rapidly growing presence in the global CRM marketplace with its mySAP CRM solution, this software will be the focus of the joint effort. Read More...
Making the Cloud Work for You
As the marketplace moves towards a less opaque and more defined cloud computing model, UK-based businesses will increasingly expect reliable, secure and cost

icm   Read More...

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