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User-Focused Design Principles Shape the Customer Experience
Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors - the user interface (UI), customer support, marketing

icon design  on the magic wand icon and Error: Parameters out of bounds. Here we go again. Luckily, you have that customer support number handy. You know, the one on the yellow sticky on the lower left corner of your monitor. The one you called two days ago, and last week. You hope this snafu won't take more than 45 minutes to resolve. You can always hope. Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors the user interface (UI), customer support, marketing Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » icon design


Servigistics and MCA Solutions Join Forces on


icon design  now) a la SmartOps, ICON-SCM, Vendavo , etc., but then the relationship irreversibly soured when  SAP developed its own Service Parts Planning & Logistics solution for Ford Motors (as a beta customer) . It appears that many of the ERP vendors think that they can do SPP/O by themselves and don't need to acquire a specialist solution. Oracle, SAP, IFS , and Infor have already invested in in-house development and/or leveraged past acquisitions to this end. In the case of some customers needing really Read More...
A Primer on Lean Manufacturing Using Microsoft Dynamics AX
Lean manufacturing constructs have been incorporated into the Microsoft Dynamics AX package, enabling firms to support lean and traditional manufacturing

icon design  hand or red hand icon) and supports the printing of kanban tickets and the recording of kanban completions. The user can also assign the kanban ticket to a different work cell. A kanban stop-and-go board provides a second coordination tool, since it graphically displays the kanbans waiting to be produced at a specified work cell. A graphic comparison between calculated and prescribed takt time provides a third tool, since it indicates how well the cell is doing. A work cell can have an associated Read More...
How Much Supply Chain Optimization Do We Really Need? - Part 1
My recent series on how to plan and manage in uncertainty and volatility (which conditions have become the “new normal” in many sectors and industries) has

icon design  products . SAP chose ICON over Kinaxis on the grounds that is has better finite resources optimization capabilities, but I find this line of thinking hard to swallow in its entirety. Kinaxis has been a Response Management pioneer of sorts, and--not to knock ICON’s benefits and capabilities--it’s tough to believe anyone could best the “plan, monitor, and respond” approach and scalability that Kinaxis has been promoting so successfully. In addition, isn’t “optimization” part of the SAP APO Read More...
ROI for RFID: A Case Study Part Two: Implementation and Results
If companies are to find value in radio frequency identification (RFID), they need to view this technology as more than eliminating the scanning gun from the

icon design  a recent industry study, silicon chips currently represent 6080 percent of the total cost of a RFID tag. While the cost of RFID chips are declining from the current 30 to 70 (USD) levels, until the price hits the forecasted 5 (USD) per chip, RFID implementation projects for early adopters may require a major financial commitment and a large slice of an IT department's budget pie. If companies are to find value in RFID, they need to view this technology as more than eliminating the scanning gun from the Read More...
Microsoft Dynamics AX 4.0 for Distribution Environments
This is a reprint of the summary chapter from the book Managing Your Supply Chain Using Microsoft Dynamics AX by Dr. Scott Hamilton. In this first part, design

icon design  Dynamics AX 4.0 for Distribution Environments Supply chain management (SCM) requires effective use of an integrated enterprise resource planning (ERP) system, and usage of an ERP system is shaped by many design factors that make it easier (or harder) to learn and use. The design factors related to using Microsoft Dynamics AX have been covered in a recent book Managing Your Supply Chain Using Microsoft Dynamics AX . This is the first part of an article covering the design factors related to system Read More...
SAP Backpedals Its SaaS Forays -- By Design or Under Duress?
Let me start this blog post with a huge disclaimer: I have no intentions of wilfully beating up on SAP whatsoever!Sure, the enterprise applications titan

icon design  Backpedals Its SaaS Forays -- By Design or Under Duress? Let me start this blog post with a huge disclaimer : I have no intentions of wilfully beating up on SAP whatsoever! Sure, the enterprise applications titan has lately been embroiled in an intellectual property lawsuit with archrival Oracle over improper use of support data through its TomorrowNow third-party support (recently discontinued) subsidiary . As if this wasn't enough, SAP is being sued again, and this time over an allegedly failed Read More...
Using Supply Chain Design and Optimization to Reduce Inventory
Historically, companies have invested in tactical and operational supply chain technology solutions. These solutions helped model and operate existing supply

icon design  Supply Chain Design and Optimization to Reduce Inventory Historically, companies have invested in tactical and operational supply chain technology solutions. These solutions helped model and operate existing supply chains, without addressing overall supply chain design and strategy. Companies are increasingly turning to strategic solutions such as supply chain design and optimization (SCDO) to help satisfy customer demand while balancing limitations on supply and the need for operational efficiency. Read More...
Think About Design When Thinking of BI
On January 5, 2009, the American Design Communities presented a document to the US Congress called “Redesigning America’s Future: 10 Design Policy Proposals for

icon design  About Design When Thinking of BI On January 5, 2009, the American Design Communities presented a document to the US Congress called “Redesigning America’s Future: 10 Design Policy Proposals for the United States of America’s Economic Competitiveness & Democratic Governance.” Indeed, design is gaining importance in every area. This discussion with technologist Elif Tutuk explores how design thinking could be applied to business intelligence (BI). Read More...
The Art And Science Of IT Architecture Design
To assure flexibility and lasting value, information system designs and product selection must be guided by an architectural plan for infrastructure and

icon design  Art And Science Of IT Architecture Design The Art And Science Of IT Architecture Design J. Dowling - June 3, 2002 Introduction   To assure flexibility and lasting value, information system designs and product selection must be guided by an architectural plan for infrastructure and applications systems. The Art of architecture design is in extracting business requirements; the Science is translating them into technology solutions. Note : This note first appeared in a column by James F. Dowling in Mid - Read More...
Stationery and office products design company credits selection of a winning PLM software solution to Technology Evaluation Centers’ expertise and support
Carolina Pad, a family-owned and -operated office and school supplies design company, was experiencing business challenges due to independently operating

icon design  and office products design company credits selection of a winning PLM software solution to Technology Evaluation Centers’ expertise and support Lack of proper guidance and knowledge of PLM vendors and solution features almost cost Carolina Pad a failed selection.   Montreal, Canada (February 7, 2014) — Carolina Pad, a family-owned and -operated office and school supplies design company based in North Carolina, USA, was experiencing business challenges due to independently operating departmen Read More...
CPR on BPR: Long Live Business Process Reengineering Part 1: A Primer
Without sound business process analysis, design, and possible re-design or full-blown reengineering in place before you bring in technology, your CRM (or any IT

icon design  already bloated business acronym lexicon. So 'BPR' is alive and well. What is BPR?  There are many definitions of Business Process Reengineering, but the one I like most is the one proposed by Ray Manganelli and Mark Klein in their book, The Reengineering Handbook: Reengineering - The rapid and radical redesign of strategic, value-added business processes - and the systems, policies, and organizational structures that support them - to optimize the work flows and productivity in an organization. Now, Read More...
Microsoft Axapta: Design Factors Shape System Usage Part Three: Manufacturing Environments
If you are implementing or considering Microsoft Axapta as your ERP system, or providing Axapta-related services, this note provides an overall understanding of

icon design  Axapta: Design Factors Shape System Usage Part Three: Manufacturing Environments This note is a reprint of Chapter 12 of Managing Your Supply Chain using Microsoft Axapta by Dr. Scott Hamilton, available at Amazon.com and book stores. System Usage in Manufacturing Environments The standardized functionality in an ERP system shapes its usage. Efforts to use the system should be guided by (rather than run counter to) its fundamental underlying design. This section reviews the major design factors Read More...

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