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KANA Software and Ciboodle Join Forces for Customer Experience Perfection
The multi-channel customer experience management software market represents an attractive US$5 billion-plus market opportunity, which IDC recently forecast to

idc bpm  billion-plus market opportunity, which IDC recently forecast to grow at between 5 to 12 percent through 2015 (a 6 percent compound annual growth rate [CAGR]) within the larger overall customer relationship management (CRM) space. To that end, in July 2012, KANA Software , a longstanding customer service software provider, which has lately been on an impressive comeback and acquisition trail , announced that it has acquired the upbeat and innovative contact center customer service company Ciboodle from the Read More...
Business Process Management (BPM)
Business process management (BPM) defines, enables, and manages the exchange of enterprise information through the semantics of a business process view, which involves employees, customers, part...
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Documents related to » idc bpm


Global Business Community Management
With more manufacturing being outsourced, and suppliers located farther afield than ever, logistics is much more complex than it used to be. To simplify the

idc bpm  Software Scorecard. In 2006, IDC ranked Inovis 15 on its list of top Supplier Relationship Management Application Vendor table and 3 in the Worldwide Supplier Collaboration Application market. In addition, Inovis successfully completed the Statement on Auditing Standards (SAS) No. 70, Service Organizations, Type II compliance audit. Independent, third-party auditors awarded the company with an unqualified opinion, meaning there were no material instances of noncompliance. With a proven track record for Read More...
Improving Organizational Performance Management through Pervasive Business Intelligence
You’ll increase your chances of business intelligence (BI) project success and overcome technical and other challenges if you follow a methodology. To begin

idc bpm  IDC Research Project | IDC Coverage of the BI and Analytics Solutions Market | Prominence of Data Governance | Prominence of Governance | Degree of Training on the Data Tools and Analytic Techniques | Nonexecutive Involvement | TEC Business Intelligence White Paper | Investment in Business Analytics Solutions and Organizational Performance | Improving the Strategic and Operational Decision-making Capabilities | Business Processes | SAP BI Articles | Organizational Culture | Performance Management Best Read More...
Breathing Open Air at NetSuite
It has been almost two years since NetSuite Inc. (NYSE: N) went public and my analysis of that blockbuster initial public offering (IPO) event. Needless to

idc bpm  growth rate according to IDC ), services businesses are undergoing a major transformation. These companies face an array of complex and volatile business dynamics such as widely fluctuating local demand for resources, global pricing pressure, and revenue recognition management constraints of complex, locally negotiated services delivery contracts. In this context, making uninformed bad decisions can significantly impact  profitability ,  cash flow , and customer satisfaction. As in the manufacturing Read More...
5 Things You Should Not Confuse Business Performance Management With
If you search for business performance management (BPM) on Google, you'll get around 700,000 results. Out of this huge number of results, you will presumably

idc bpm  AG, Hyperion Solutions Corp., IDC, Meta Group, The Data Warehousing Institute, and BPM Partners Inc. One of its goals was to properly define BPM and to create standards for it. It is noteworthy that at about the same time, BPM was a top priority for many chief executive officers (CEOs) and analysts saw it as a growing market with huge potential. Whether this happened or not will be discussed in a future blog post. For now, we hope we succeeded in dissipating at least some of the confusion surrounding Read More...
K2—Putting the BPM Establishment on Notice
In this first part of a two-part report, TEC's P.J. Jakovljevic takes a close-up look of the business process management (BPM) vendor K2, focusing on the

idc bpm  the BPM Establishment on Notice In this first part of a two-part report, TEC's P.J. Jakovljevic takes a close-up look of the business process management (BPM) vendor K2, focusing on the business strategies and products that have allowed the vendor to become a serious contender in the BPM space. Read More...
CRM and BPM: “We Goes Together Like Peas and Carrots”
In 2009, I attended two Gartner Summit events: the Gartner Business Process Management (BPM) Summit in March in San Diego; and Gartner Customer Relationship

idc bpm  and BPM: “We Goes Together Like Peas and Carrots” In 2009, I attended two Gartner Summit events:  the Gartner Business Process Management (BPM) Summit in March in San Diego ; and  Gartner Customer Relationship Management (CRM) Summit in September in Scottsdale . I not only saw a number of same vendors at both events, but both events also had many similar themes, such as customer service ,  workflow automation ,  business processes ,  collaboration ,  customer retention ,  social media , Read More...
Finding the Right BPM Solution-and Making It Work for You
In a previous blog post, I discussed the importance of data management capabilities of a business intelligence (BI) solution. To recap briefly, the Pareto chart

idc bpm  the Right BPM Solution-and Making It Work for You In a  previous blog post , I discussed the importance of data management capabilities of a business intelligence (BI) solution . To recap briefly, the Pareto chart below reveals the most sought-after functionalities of BI software solutions according to TEC data, with data management and business performance management (BPM) coming out on top. Now let’s discuss the second most popular functionality of a BI solution: BPM. Many organizations today Read More...
Ultimus Case Study: BPM for Efficient Loan Management
A full member of the Barclay’s Group, UK-based FIRSTPLUS Financial Group specializes in personal loans and loan refinancing. As with all businesses that

idc bpm  Case Study: BPM for Efficient Loan Management A full member of the Barclay’s Group, UK-based FIRSTPLUS Financial Group specializes in personal loans and loan refinancing. As with all businesses that experience rapid growth from the outset, its critical processes had evolved without much structured planning. That’s why FIRSTPLUS needed a strategic business process management (BPM) solution for structural process implementation and automation across different areas and functions. Read More...
Business Process Modeling (BPM) Express
TEC’s BPM Express projects include a modified business process modeling (BPM) exercise that supports an accelerated evaluation and selection project.

idc bpm  Process Modeling (BPM) Express TEC’s BPM Express projects include a modified business process modeling (BPM) exercise that supports an accelerated evaluation and selection project. Read More...
Using BI and BPM to Address the Information Challenges of Midsize Companies
Business intelligence (BI) and business performance management (BPM) are two disciplines that become critical as companies progress through the midsize stage

idc bpm  BI and BPM to Address the Information Challenges of Midsize Companies TEC's solutions, which include research comparison reports selection tools consulting services are driven by its powerful analysis engine, eBestMatch. Source: Technology Evaluation Centers Resources Related to Using BI and BPM to Address the Information Challenges of Midsize Companies : Business Intelligence (BI) (Wikipedia) Business Process Management (BPM) (Wikipedia) Using BI and BPM to Address the Information Challenges of Read More...
Finding the Right BPM Tools for Workflow and Project-Based Processes
When it comes to business process management (BPM), it makes sense to “look before you leap.” Organizations considering using BPM to automate or streamline

idc bpm  the Right BPM Tools for Workflow and Project-Based Processes When it comes to business process management (BPM), it makes sense to “look before you leap.” Organizations considering using BPM to automate or streamline business processes should step back and understand what is at the core of each process. Is it a well-defined workflow? Does it have a set of related tasks or steps? Find out how answering these questions can help you define the right BPM solution for your organization. Read More...
Flowring Helps Steer Sona Koyo in the Right Direction with BPM
As one of the largest gear manufacturers in India, Sona Koyo knew that in order to retain its competitive edge, changes to its legacy systems would be required.

idc bpm  Helps Steer Sona Koyo in the Right Direction with BPM As one of the largest gear manufacturers in India, Sona Koyo knew that in order to retain its competitive edge, changes to its legacy systems would be required. On average, Sona’s employees were wasting 5 percent of their time redoing paperwork and tracking activities. Since integrating a business process management (BPM) system, Sona’s employees have cut down their tracking time down to zero hours with minimal efforts. Read More...
Bizagi BPM Suite 9.1 Business Process Management Product Certification Report
Bizagi BPM Suite 9.1 by Bizagi is now TEC Certified for online evaluation of business process management solutions in TEC's BPM Evaluation Center. The

idc bpm  BPM Suite 9.1 Business Process Management Product Certification Report Bizagi BPM Suite 9.1 by Bizagi is now TEC Certified for online evaluation of business process management solutions in TEC's BPM Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for this BPM product's highlights, competitive analysis, product analysis, and in-depth BPM analyst Read More...

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