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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 identify customers articals


Identify and Leverage Your Existing Service Life Cycles
Service management has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support their customers

identify customers articals  IBM Resources Related to Identify and Leverage Your Existing Service Life Cycles : Service Management (Wikipedia) Information Technology (IT) (Wikipedia) Identify and Leverage Your Existing Service Life Cycles Service Management is also known as : Service Life Cycles , IT Service Management , Managed Services , Improving Service Quality , Developing Service Life Cycles , Service Management Performance , Service Desk Management , Implementing Service Management , Identifying Service Life Cycle , Service

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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How to Outsell the Competition: The Benchmarking Edge for Successful Sales Execution


Benchmarking is a process where companies compare their performance over time against their competition. In doing so, they can identify where their strengths lie and where improvement may be needed. The point of benchmarking is to focus on areas that will yield the best return. For companies to succeed in their benchmarking efforts and gain a sustained competitive advantage, five key steps should be considered.

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The Interconnected Business: How to Thrive in a Collaborative and Customer-driven Economy


Having insight into the real needs of individual customers helps maximize their loyalty. To meet these needs, companies must identify how to achieve higher levels of integration between the supply and demand chains internally—and among partners, suppliers, and customers. Learn how to connect all facets of your company to create value networks in your supply chain that can bring supply and demand systems together.

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Get Closer to Your Best Customers: A Shift in Customer Strategies in a Time of Crisis


An unsettled economy needs a different approach to managing revenues. Companies must identify their most profitable customers and the most effective marketing and sales vehicle for reaching them—with a shrinking budget. And shifts in customer spending demand a fresh look at the value proposition of your current products and services. Find out how you can stay close to your customers as their needs change.

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Yes, We Have No Bananas: Consumer Goods Manufacturers Serve Demanding Customers


Consumer packaged goods manufacturers have to measure the most important metric of all: orders delivered on time, in full. To accomplish this requires sophisticated inventory management and optimization tools for the consumer goods supply chain.

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Moving Your Customers From TDM to IP


As the global marketplace continues to become more competitive, enterprises are struggling with how to retain their competitive edge. While many have transferred their databases to internet protocol (IP) to replace outdated systems, some have yet to upgrade their phone systems as part their strategy. Discover how migrating to voice over IP (VoIP) as part of an overall telecommunications strategy can help your business.

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TEC Launches a New Decision Support System: jDICE (just Decide-Ignore [Your Idiot] Customers and Employees)


Montreal, QC — April 1, 2010 — Technology Evaluation Centers (TEC), a world-wide leader in enterprise software evaluation, has released a new decision support system for pragmatic decision makers who already know what’s most important for their company: jDICE™ (just Decide—Ignore [Your Idiot] Customers and Employees). After all, why should you worry about customers or employees when

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ADP and Kronos Help Customers Adapt to the Affordable Care Act


In an effort to help organizations tackle the new requirements of the Affordable Care Act (ACA), ADP has launched a Health Care Reform section on ADP.com while Kronos has released an eBook, Navigating the Affordable Care Act: An Employer’s Guide to Managing Costs and Compliance in an ACA World. New challenges presented by the ACA may affect the following: payroll processing

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Trends in Training Your Extended Enterprise: Partners and Customers


SumTotal Systems recently surveyed 10,000 directors of training from primarily US-based companies to learn how they’re pushing outside their corporate walls to their partners and customers. Over 35 percent are currently training customers and partners with learning management systems (LMSs). Find out why they’re using LMS functionality to help drive their business globally while maintaining performance standards.

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Win New Customers: A Four-Phase Approach to Sales Success


This CRM spotlight will help you understand specific ways your organization can adopt a four-phase approach based on sales effectiveness best practices that can be automated using Maximizer Software’s customer relationship management (CRM) solution to boost your bottom line and remain competitive year after year.

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ROI Systems Defies The Odds Through Delighted Customers Part Two: Market Impact


ROI's approach has always been to offer proven but not necessarily leading-edge product technology, which has allowed the vendor to provide its customers with easy migration paths to updated technology.

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