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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 identify the correct customer representative to handle the call


Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

identify the correct customer representative to handle the call  customers. Companies must also identify the metrics they will need to measure their self-service efforts. Though a service center is still largely viewed as a cost center, many traditional metrics are not appropriate any longer. A multitude of factors can impact a call center's key performance indicators (KPIs), and this is before any attempt is made to implement and deploy the multichannel call center agent concept. Therefore, KPIs, such as average wait-time, first call closure rates, cost per call, and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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The Best-kept Secret in the Product Lifecycle Management Mid-market


The name Omnify Software may hardly come to mind when one thinks of the product lifecycle management (PLM) leaders, but that might change down the track

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Beyond Boundaries: A New Role for Finance in Driving Business Collaboration


The current global economic instability means firms have to quickly adapt to business conditions. This uncertainty may increase companies’ reliance on business alliances to provide as-needed skills, services, and products. To optimize these alliances, finance should enter the discussion as early as possible. Find out where finance’s true value lies when realigning strategic objectives to include business collaboration.

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Transportation Management and the Adaptive Supply Chain Network


To respond to the demands of today’s highly competitive global environment, traditional linear supply chains are evolving into complex, global ecosystems. These “pull” (demand-driven) environments working in conjunction with traditional “push” environments are known as adaptive supply chain networks (ASCNs). ASCNs allow all supply chain stakeholders to share knowledge, make collaborative decisions, and sense and respond immediately to changing conditions.

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CRM without Compromise: A Strategy for Profitable Growth


When implementing customer relationship management (CRM), organizations often lose sight of their customers and focus on efficiency gains instead of looking at the bigger picture from a customer perspective. But organizations that can build a business-centric system flexible enough to quickly respond to changing customer needs will have a sustainable competitive advantage and enjoy profitable growth for years to come.

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The Critical Role of the Enterprise Product Catalog: Cost, Time-to-market, and the Customer Experience


Many companies now combine services in pre-packaged, high-value bundles to reduce customer churn rates. And these bundled services have proved to bring returns. But they also bring complexity—some major service providers may have over 150 product catalogs. Get tips on how to overcome the problems of bundling, and avoid catalog duplication in your product or service offering, with product information management (PIM).

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Collaboration 2.0: Taking Collaboration to the Next Level: From the E-mail and Document-centric World of 'Enterprise 1.0' to the People-Centric World of Enterprise 2.0


Most business collaboration continues to be conducted via e-mail and shared folders, but forward-looking organizations are increasingly considering socially oriented and real-time collaboration solutions to instantly and seamlessly increase productivity between employees, suppliers, customers, and stakeholders. This white paper discusses new products, services, and technologies entering the enterprise collaboration space.

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The Benefits of Running Your Business Software in the Cloud: Strategies for Success


With the growth of cloud computing, businesses must understand their application footprint, how applications and business processes cross departments and lines of business, and how to optimize their applications architecture around collaboration and process. This white paper shows how businesses can position themselves for cost-effective growth and improved competitiveness by combining an integration applications strategy with cloud delivery.

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The Many Angles to Dive into the BPM Water


These days, the concepts of business process management (BPM) have become more unified, and BPM functionality from different vendors seems to be more converged. However, organizations may have their own reasons for adopting BPM—different business features and requirements will lead to different matching points between adopting organizations and BPM solutions. In the mean time, BPM vendors are

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Manage the Change or Change the Management during an ERP Software Selection: The Change


Change happens all the time—but why are changes in our personal lives similar to those in our professional lives?  There are some major events that occur and change things forever. For an individual, such a change can be caused by marriage; for a company, by the selection of an ERP system. There is always a way out when relationships stop working (both between people and companies), but it can be

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Sharepoint -The Face Of Your Enterprise Architecture


This paper reviews some of the key challenges faced by today’s enterprises, e.g., use of too many systems and difficulty in information structuring and standardization, and explores the features and functionalities of SharePoint that makes it a key component of your enterprise architecture. See how how SharePoint as a platform can be used to integrate enterprise business infrastructure and solutions for your organization.

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