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If Software Is A Commodity - Can You Still Win Some Competitive Advantage?
An application product can never provide competitive advantage by itself, it is a function of how and how much is implemented. A good implementation of a
and becomes shelfware. Summary If Software Is A Commodity — Can You Still Win Some Competitive Advantage? The answer is yes. It can get a company to be better than its competition in some areas but only if the product is implemented better than it is implemented at the competition. An application product can never provide competitive advantage by itself, it is a function of how and how much is implemented. A good implementation of a commodity software product can give you a short-term advantage until
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If There's One Thing CRM Tells Us: Don't Do PLM the Same Way
Product lifecycle management (PLM) doesn't work, but it should. Industry's general approach and attitude to PLM mimics the early days of customer relationship
or opportunities for improvement. If you already have CRM, here are a few open-ended questions you can ask yourself, which illustrate this point: Do your engineering and product design folk even have access to the CRM system and its data? Do you really find new business opportunities through mining the data for trends? Are your customer-facing folk more empowered as a result of using the system? And (my personal favourite) do you believe that your customers actually know what it is that they want from
How to Determine if Your Organization Needs New Business Software
For a lot of companies, making the decision to replace an existing business software system can be a difficult one. The process can be so unpleasant that many
to Determine if Your Organization Needs New Business Software For a lot of companies, making the decision to replace an existing business software system can be a difficult one. The process can be so unpleasant that many organizations may be reluctant to even get started, coming up with a number of reasons why they could probably get by with the systems they already have. If your company is struggling with this tough decision, you may want to ask yourself these ten basic questions.
Can ERP Meet Your eBusiness Needs?
Businesses cannot afford simply to respond to the next technological innovation; they must learn to respond to change as a constant state. As difficult as it
disruption to business. So if ERP is not enough, what next? For a comprehensive discussion of this question, see the author's book ERP Optimization: Using Your Existing System to Support Profitable eBusiness Initiatives available through www.crcpress.com or www.Amazon.com . This is Part One of a three-part note. Part Two will discuss how ERP forms the foundation for today's successful eBusiness. Part Three cover the effect of eBusiness on your business. Accelerating Pace of Change There is no longer a
What Can PLM Offer for SMBs?
Recently I attended a product lifecycle management (PLM) seminar hosted by PTC and its North American Windchill Partner of the Year award-winner BRT Solutions
it might be beneficial if you can download and install a system to get a taste of PLM before jumping onto the PLM bandwagon.
5 Ways ERP Can Help You Implement Lean
Lean delivers what companies need in today's competitive world: shorter lead times, improved quality, reduced cost, increased profit, improved productivity, and
Ways ERP Can Help You Implement Lean Lean delivers what companies need in today's competitive world: shorter lead times, improved quality, reduced cost, increased profit, improved productivity, and better customer service. Lean advocates have come to recognize that enterprise resource planning and lean work well together: the five lean principles are supported and enhanced by the information control and management tools delivered by end-to-end enterprise software suites.
Teloquent To e.t.: Now You Can Call Or Use The Web
Teloquent introduced a new release of its software to integrate phone and web-based customer service.
the telephony space is difficult, and by integrating the two Teloquent believes it offers real value. While there are other companies, from Lucent on down, that also combine the Web with telephony, Teloquent claims that its scalability provides it with a unique niche. They suggest that systems like Nortel's and Lucent's do not scale down well, while other smaller competitors have not yet acquired the knack of scaling up to support help centers with as many as 1800 agents. Together with some of its other
Branding and Positioning: What’s the Difference? And Can You Afford It?
Understanding the difference between branding and positioning is especially important if you're involved in marketing B2B software. That difference can
difference is especially important if you're involved in marketing B2B software, and I'll explain why. I'll also explain why the difference can mean a huge difference in the cost of marketing your software. Positioning: The Mental Space to Build a Brand At my firm we define positioning as a mental space that you can own with an idea that has compelling meaning to the recipient. It's in that mental space where the product's benefits and the customer's most important needs meet, and hopefully stick.
Can a Mobile App Get You a Job Interview?
Serendipity, in addition to actual qualifications and experience, plays a major role in a job search. Indeed, scoring an interview increases one’s chances of
in addition to actual qualifications and experience, plays a major role in a job search. Indeed, scoring an interview increases one’s chances of impressing (or not) a potential employer. But how do you win that face time? Candidates struggle to distinguish themselves, while recruiting managers wade through the hundreds of cut-and-dried resumes they receive each day. In the interest of “giving serendipity a nudge,” JobProx is a novel smartphone app that connects recruiters and employers with job
Japanese Decision-making Processes Can Influence Enterprise Content Management Functionality
Traditional Japanese Decision-making, or Ringi The decision-making process in North American companies operates within a centralized system, and generally
it contributes to environmentalism. If each step of the process of approving an idea or proposal can be done on-screen instead of on paper, a company can use less paper and less space to store files or documents. The company wins by saving money, and everyone wins because fewer trees are cut down and fewer other resources are used to make paper. In addition, since these systems enable central control of all the documents, managers can organize and analyze decision-making processes more easily than with
How HR Software Can Help with Compensation Management
Although HR software will not perform miracles, nor will it convert reactive and rigid HR professionals or managers into proactive leaders, it can help with
this is possible only if a company gathers and maps employee satisfaction data (exit interviews, annual reviews, etc.). Technology has the ability to create a space where employees are able to share unstructured feedback (e.g., freeform comments as opposed to pre-defined surveys). Unstructured data is a valuable source of insight for HR managers, as it allows them to trace employees’ dissatisfaction with compensation, in real time. Based on individual comments, HR managers can tailor personalized
Boutique Vendors Can Bring Big Value
What is a boutique vendor? It tends to be small and highly focused. It is typically very strong in its chosen area. It will often prove to be the solution
it is real and if it will yield value. Will a boutique vendor be right for every situation? No, but the right boutique vendor can bring big value. About the Author Olin Thompson , a principal of Process ERP Partners, has over 25 years experience as an executive in the software industry with the last 17 in process industry related ERP, SCP, and e-business related segments. Olin has been called the Father of Process ERP. He is a frequent author and an award-winning speaker on topics of gaining value from
How You Can Unleash the Power of the Cloud
In Unleashing Cloud Performance, you'll learn about...
of cloud performance the differences between the public and private cloud strategies for maximizing cloud performance for your organization Cloud computing is becoming a major force in business IT. Learn how to optimize the cloud environment for your company's specific needs. Download your PDF copy of Unleashing Cloud Performance today. For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Special Offer Files 2011
From Sentiment to Insight-How Social Networking Can Support Engaged, Customer-Centric Retailing
The advent of social networking sites can help shed light into the dynamics of customer demand. Retailers can choose to tap into consumer sentiment as expressed
Sentiment to Insight-How Social Networking Can Support Engaged, Customer-Centric Retailing The advent of social networking sites can help shed light into the dynamics of customer demand. Retailers can choose to tap into consumer sentiment as expressed on social media networks and get personal with the right customers through the use of sophisticated technology to turn “unstructured” sentiment into usable data that can then be meshed with other internal information to create business insights. Find
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