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Multi-channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It
While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in

ifs metrix service manageement 5 5  postal service,market research,list of companies,telemarketing,time management,business services,same day,car service,loyalty,service provider,professional services,food delivery,marketing strategy,recruitment agencies,change management Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » ifs metrix service manageement 5 5


Service Delivery Innovation: Creating Client Value and Enhancing Profitability
The rules for success in today’s fiercely competitive market are constantly changing. Through service delivery innovation, a company can differentiate itself

ifs metrix service manageement 5 5  successful service delivery innovation,public service innovation,integrated services,public service delivery,electronic service delivery innovations,routine service delivery,alternative service delivery Read More...
IFS Extends Global Agreement with Saab AB
The IFS agreement with Saab demonstrates that IFS isn’t just a midmarket vendor. IFS has promoted its ability to support the midmarket so well that many

ifs metrix service manageement 5 5  with Saab AB The IFS agreement with Saab demonstrates that IFS isn’t just a midmarket vendor. IFS has promoted its ability to support the midmarket so well that many enterprise level companies overlook IFS Applications when replacing their legacy systems. That said, the vendor has made a number of enhancements over the past few releases that improve its capabilities to support large, global companies, which is also why we are seeing more IFS press releases referring to multibillion dollar IFS customers Read More...
3 Tips for Integrating Field Service Management Software with ERP
Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service

ifs metrix service manageement 5 5  field service management,integrated field service,field service software,service management data,field service API,service management system,IFS service management Read More...
Service Differentiation: Your 3-Step Plan
Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with

ifs metrix service manageement 5 5  field service scheduling,field service optimization,dynamic scheduling and dispatching,services organizations,workforce scheduling,workforce sheduling optimization,service process optimization,ViryaNET,service differentiation,services company differentiation Read More...
Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

ifs metrix service manageement 5 5  industry watch, crm, customer service, salesforce.com, service cloud, cx, customer experience, salesforce1, mobile, mobile app, mobile chat, Salesforce1 Service SOS, in-app support Read More...
The Delivery of Enabling Software as a Service
In the context of delivering applications as a service, the enabling software layer also needs to be delivered as a service. While there are a number of

ifs metrix service manageement 5 5   Read More...
Differentiation through Service Excellence
With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer

ifs metrix service manageement 5 5  service excellence human resources,customer relations strategy,customer service excellence,crm customer relations management,customer relationship management crm software,data mining customer relationship management Read More...
Managed Service Programs
Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology

ifs metrix service manageement 5 5  Project Management,managed service program,IT incident management,IT risk management,IT stakeholders management Read More...
IFS Applications (version 8.0) for Discrete Manufacturing ERP Certification Report
IFS Applications (v. 8.0) is TEC Certified for online evaluation of discrete manufacturing enterprise resource planning (ERP) solutions in the ERP Evaluation

ifs metrix service manageement 5 5  Manufacturing ERP Certification Report IFS Applications (v. 8.0) is TEC Certified for online evaluation of discrete manufacturing enterprise resource planning (ERP) solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More...
Industry Analysts on Field Service Mobility Trends
P.J. Jakovljevic and other analysts discuss the impact of mobility on field service management.

ifs metrix service manageement 5 5  field service management, field service mobility, FSM, FSM trends Read More...
IFS
Founded in 1983, IFS (OMX STO: IFS) provides component-based enterprise applications, developed using open standards, for mid-sized and large organizations

ifs metrix service manageement 5 5  Founded in 1983, IFS (OMX STO: IFS) provides component-based enterprise applications, developed using open standards, for mid-sized and large organizations. The IFS Applications software is installed in over 60 countries in about 20 languages. IFS has more than 2,600 employees worldwide and over 800,000 users across the following vertical sectors: aerospace and defense automotive construction, engineering, and service management energy and utilities oil and gas high tech, including life sciences Read More...
IFS Applications
Developed using open, component-based technology, IFS Applications provide extended enterprise resource planning (ERP) functionality, including customer

ifs metrix service manageement 5 5  using open, component-based technology, IFS Applications provide extended enterprise resource planning (ERP) functionality, including customer relationship management (CRM); supply chain management (SCM); product lifecycle management (PLM); corporate performance management (CPM); enterprise asset management (EAM); and maintenance, repair, and overhaul (MRO) capabilities. IFS Applications' service-oriented architecture (SOA) is designed to help companies collaborate with partners, suppliers, and Read More...
E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

ifs metrix service manageement 5 5  answering service,professional answering service,phone answering service,fulsol,fuller brush coupons,call answering service,24 hour answering service,fullerbrush,phone answering services,answering services,fuller products,fuller hair brushes Read More...
Service Level Agreements for Manufacturers and Software Vendors in the Supply Chain
Supply chains are very complex, as is discrete manufacturing and the software that addresses its needs. To ease the complexities, service level agreements are

ifs metrix service manageement 5 5  lean manufacturing,supply chain management,SCM,service level agreement,SLA,SLA negotiation,supply chain,compliance,safety regulations,technical support,training,outsourcing,service and support,implementation,implementation team Read More...

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