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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 impromptu web reports


Seagate Software 'Crystallizes' Its New Name: Crystal Decisions
Seagate Software has announced a new chapter in its corporate history by changing its name to Crystal Decisions. Crystal Decisions is an information

impromptu web reports  Objects , Cognos ( Impromptu ), and Information Builders .

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Web Content Management (WCM) Software Evaluation Report

Web content management (WCM) systems manage content creation, review, and approval processes for web site content. This may include public Web sites (Internet), or private web sites (intranet or extranet). Use a WCM solution to organize and manage documents; provide content version control, collaboration utilities, and user or document level security. 

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Seagate Technology Refocuses its Software Business


Over the past six months, Seagate Technology has made major moves to refocus their majority-owned subsidiary, Seagate Software, and put all the emphasis on their business intelligence products. These products were acquired in the early to mid-1990's with the purchase of Crystal Computer Services (Crystal Reports), and Holistic Systems (Holos OLAP product). In the meantime, Seagate has divested their network and storage management products to Veritas Software Corporation.

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A Look at the Debate Surrounding Ownership of your Corporate Web Site: Whose Site Is It Anyway?


The Web has become a vast potential business asset for many companies today. But while business users have the vision, it’s the IT department that actually creates and deploys the Web application. This often raises the question of Web site ownership. Empowering both parties with the right tools to match their respective skills can help address this question—and many others—for businesses in this confusing situation.

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The Insider’s Guide to Great Customer Service on the Web


Companies that provide superlative service keep their customers satisfied and loyal. It’s particularly important to deliver great customer service on the web—which is why great web self-service should be a company’s top priority. Unfortunately, many executives who would have a heart attack if their call centers were unresponsive don't show the same concern about having an unresponsive web site.

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Using Web Technology for Competitive Advantage: How Manufacturers Leverage the Web for Internal Efficiency, Enhanced Customer Service, and Increased Sales


Most manufacturing businesses have invested in technology to combat some of their challenges, but primarily to increase efficiency and productivity. However, many have not yet discovered the value of a Web presence—or they use the Web in a very limited way. More than simply serving a marketing role, a Web presence can boost internal efficiency, enhance customer service, and increase sales. Download this white paper to learn more.

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Proactive Real-time Monitoring of Real Web Transactions


As the web has evolved from being an information exchange medium to a medium of business transactions, it has become critical for businesses to ensure their web sites are available 24x7. And since the user experience is governed by how well site-associated application components perform, effective and proactive monitoring that drills down to the root cause of problems is imperative.

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Teloquent To e.t.: Now You Can Call Or Use The Web


Teloquent introduced a new release of its software to integrate phone and web-based customer service.

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Building a Web Application Security Program


Today’s Web applications exist in an environment vastly different from when businesses first entered the Internet. Few companies have a comprehensive Web application security program to prevent Internet-borne security breaches. Learn how security concerns for Web applications are different than for traditional applications, and how to build a Web security program that curbs costs and provides effective security.

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Web Self-Service


This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the "big picture" of customer relationship management (CRM).

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HR Executive's Guide to Web 2.0: Cracking the Code for Talent Management


Find out in the Aberdeen report HR Executive's Guide to Web 2.

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Securing your Apache Web Server with a thawte Digital Certificate


thawte Technologies is a Certification Authority (CA) which issues SSL Web Server Certificates to organizations and individuals worldwide. thawte verifies that the company ordering the certificate is a registered organization and that the person in the company who ordered the certificate is authorized to do so. thawte also checks that the company in question owns the relevant domain. thawte digital certificates interoperate smoothly with Apache and the latest software from Microsoft and Netscape, so you can rest assured that you purchase of a thawte digital certificate will give your customers confidence in your system and integrity—they will feel secure about transacting on-line. Information is a critical asset to your business. To ensure the integrity and safety of your information, it is important to identify with whom you are dealing and the data you are receiving is trustworthy.

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