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Documents related to » improve customer experience


The Analytics Experience
The customer is king. Learn how analytics can help with the royal treatment.

IMPROVE CUSTOMER EXPERIENCE: The Analytics Experience The Analytics Experience Source: IBM Document Type: Web Cast Description: The customer is king. Learn how analytics can help with the royal treatment. The Analytics Experience style= border-width:0px; />   comments powered by Disqus Related Topics:   Business Intelligence and Data Management Related Industries:   Industry Independent Related Keywords:   IBM analytics,   mobile analytics,   predictive analytics Source: IBM Learn more about IBM Readers who downloaded this
6/3/2013 4:57:00 PM

The New Web Experience: More than an Extension to WCM? » The TEC Blog
The New Web Experience: More than an Extension to WCM? » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn

IMPROVE CUSTOMER EXPERIENCE: adobe, content management, ektron, inm, sitecore, WCM, web engagement management, web experience management, wem, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
10-11-2011

A Retail Sourcing Suite Built on Experience
Eqos's mission is to become the leading provider of global sourcing and supplier management solutions for the retail supply chain worldwide. Today, Eqos supports some of the world's top retailers, hosting thousands of users and enabling their collaboration with as many suppliers.

IMPROVE CUSTOMER EXPERIENCE: executives and clerks to improve time to market, increase customer value, improve margins, decrease operating costs, and scale private label business. In other words, the idea is to enable customers to increase their span of control over their global supply bases, thereby driving competitive advantage and promoting collaborative product and supplier innovation. This is to be achieved by simplifying, standardizing, and scaling the processes associated with the sourcing of private label merchandise across
10/15/2007

Trends in Customer Experience at TIBCO TUCON 2012 » The TEC Blog
Trends in Customer Experience at TIBCO TUCON 2012 » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more

IMPROVE CUSTOMER EXPERIENCE: Asia, big data, industry watch, IT trends, mobility, predictive analytics, SAP, sap hana, tibco, TIBCO BusinessEvents, TIBCO spotfire, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
02-11-2012

How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience
With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today are taking greater control of their own consumer experiences. Learn how some vendors are leveraging social computing to build our customer relationship management (CRM) communities, and building Web 2.0-based CRM applications that help customers achieve success.

IMPROVE CUSTOMER EXPERIENCE: Leveraging Social Media to Improve the Customer Experience How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience Source: SAP Document Type: White Paper Description: With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today are taking greater control of their own consumer experiences. Learn how some vendors are leveraging social computing to build our customer
9/1/2010 3:22:00 PM

How to Create a Unique Shopping Experience, Part 1: Understanding the Customer
To customers bombarded with so many products and experiences, it is the brave retailer who can claim to offer anything unique by way of intelligent merchandising or customer service. So how do retailers try to hook customers with fresh, unusual, and relevant shopping experiences? Learn about the results of a global survey of 180 senior retail execs, looking at three aspects of merchandisers’ relationships with customers.

IMPROVE CUSTOMER EXPERIENCE: How to Create a Unique Shopping Experience, Part 1: Understanding the Customer How to Create a Unique Shopping Experience, Part 1: Understanding the Customer Source: SAP Document Type: White Paper Description: To customers bombarded with so many products and experiences, it is the brave retailer who can claim to offer anything unique by way of intelligent merchandising or customer service. So how do retailers try to hook customers with fresh, unusual, and relevant shopping experiences? Learn about the
2/4/2009 2:11:00 PM

Great Expectations: What Users Want from the Mobile Web Experience
The combination of more sophisticated devices, more powerful browsers, and superior connectivity have elevated end-user expectations for the mobile Web. This white paper examines performance statistics and research gleaned from four key verticals: search, retail, banking, and airline. These high-impact, high-traffic areas expose crucial insights on the relationship between mobile Web performance and market leadership.

IMPROVE CUSTOMER EXPERIENCE: Great Expectations: What Users Want from the Mobile Web Experience Great Expectations: What Users Want from the Mobile Web Experience Source: Gomez Document Type: White Paper Description: The combination of more sophisticated devices, more powerful browsers, and superior connectivity have elevated end-user expectations for the mobile Web. This white paper examines performance statistics and research gleaned from four key verticals: search, retail, banking, and airline. These high-impact, high-traffic
9/23/2010 2:58:00 PM

PANalytical: A QAD Customer Success Story
As a leader in x-ray analytical instrumentation and software, PANalytical’s global business was growing rapidly. But with that growth, complexity in its information and communication infrastructures had also grown—making it impossible to optimize and standardize its business processes. Since partnering with QAD, PANalytical has successfully consolidated two manufacturing sites, 31 sales offices, and 17 databases.

IMPROVE CUSTOMER EXPERIENCE: PANalytical: A QAD Customer Success Story PANalytical: A QAD Customer Success Story Source: QAD Document Type: Case Study Description: As a leader in x-ray analytical instrumentation and software, PANalytical’s global business was growing rapidly. But with that growth, complexity in its information and communication infrastructures had also grown—making it impossible to optimize and standardize its business processes. Since partnering with QAD, PANalytical has successfully consolidated two
9/10/2007 4:42:00 PM

Enterprise Content Management Solution Creates the Ultimate Customer Experience
Interwoven has grown from a web content management vendor to an enterprise content management (ECM) vendor providing a full suite of ECM components. With this suite, it helps its clients provide the ultimate customer experience.

IMPROVE CUSTOMER EXPERIENCE: accelerate the time-to-market, and improve and personalize customer interactions. Interwoven s suite delivers this customer experience, and the vendor keeps improving the product suite to provide the customer experience to its clients. For example, Interwoven supports integration with the BlackBerry product for document management, which provides professional services organizations with higher mobility and client service. Interwoven also partnered up with SDL , a leading company in global information
8/7/2006

13 Things a Customer Can Do to Avoid an ERP Implementation Failure » The TEC Blog
to help them and improve their skills and the business, therefore I believe we have to educate the users before they start using new ERP 13 Ways to Avoid an ERP Implementation Disaster « ERP Vendor Shootout – Moderated by Technology Evaluation Centers on 6 April, 2010 at 8:38 am # […] It’s easy to blame the vendor when an enterprise resource planning (ERP) implementation goes south, but in almost every case the client bears some responsibility too. So here is TEC Analyst Gabriel Gheorghiu’s list

IMPROVE CUSTOMER EXPERIENCE: audit, customer, DSS, eBestMatch, ERP, failure, implementation, support, training, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
09-06-2009

Customer Relationship Manufacturing: the Symbiosis of Sales and Manufacturing » The TEC Blog
used by production to improve quality. On the other hand, production can share its knowledge on how to address these problems, which will benefit the customer care team when speaking to customers. 3. Inefficient collaboration between production and sales can affect other departments. Think about distribution or warehouse management. If production is making too many finished goods and sales cannot sell them, those goods will probably have to be stored in the warehouse for weeks, maybe even months—which m

IMPROVE CUSTOMER EXPERIENCE: collaboration, CRM, dynamics, empower, Manufacturing, pivotal, plex, production, Sage, sales, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
06-07-2009


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