Operational excellence is a key goal for all of us, and to achieve it, we need people, processes, and technology that are all operating at peak efficiency. Tools and techniques for improving processes and technology have been available for some time, but without a clear picture of employees’ performance it was hard to gain the full benefit from these tools. User Experience Management (UEM) software provides the missing link, allowing the identification of both user problems and best practices already in use. Read this white paper to learn how to identify and replicate these best user practices to improve employee and organizational effectiveness.
improve operational efficiency