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6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond
Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements

improving customer relationships in the banking industry  customer application processes, and improving customer service across all banking channels. This will significantly enhance our ability to deliver value to our customers. Chief Marketing Officer, Leading Financial Organisation. When you organise everything around the customer - information, processes and interactions - your contact centre becomes a 'real-time' operation that provides a positive customer experience with consistent, repeatable, scalable and measurable performance while increasing staff Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » improving customer relationships in the banking industry


(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

improving customer relationships in the banking industry  cost and revenue, since improving sales and marketing processes can bring in new revenue, while call center productivity can not only drive down the costs of servicing customers, but also present the up-sell and cross-sell opportunities (in addition to maintaining customer satisfaction). The business case for call center applications is becoming increasingly obvious, especially given the recently established national “Do Not Call” registries in the US and Canada. The revenue driver will become Read More...
Developing a Universal Approach to Cleansing Customer and Product Data
Data quality has always been an important issue for companies, and today it’s even more so. But are you up-to-date on current industry problems concerning data

improving customer relationships in the banking industry  increased corporate attention on improving the quality and accuracy of business data. This paper reviews current industry problems concerning data quality, and takes a detailed look at how companies are addressing quality problems with customer, product, and other types of corporate data. It explains why data quality projects often evolve into master data management projects, and discusses how master data can be extracted from unstructured business content and integrated into traditional corporate data Read More...
Winning the Race for Talent in Emerging Markets
Economic activity in emerging markets is growing at around 40 percent@as compared with 2 to 5 percent in the West and Japan. Businesses all over the globe are

improving customer relationships in the banking industry  Improve Employee Retention | Improving Employee Retention | Increase Employee Retention | Increasing Employee Retention | Innovative Leadership Development | Integrated Talent Management | IT Performance Management | Job Performance Management | Key Employee Retention | Key Performance Indicator | Key Performance Indicators | Knowledge Management | Leader Development | Leadership | Leadership and Management | Leadership Characteristics | Leadership Development | Leadership Development Application | Read More...
Customer Relationship Management: Evolution, Not Revolution
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause a host of problems, from

improving customer relationships in the banking industry  is a process of improving a business's relationships with its customers, using software applications that target the requirements of the business's processes. CRM can strengthen these relationships in a number of ways. Typically, CRM applications fulfill one of three key functionalities related to managing customer information: marketing, sales, or service. Software modules are generally broken down into four functional areas: sales automation, marketing automation, customer service and support, and a Read More...
Mobile Business Intelligence (BI)-The Importance of On-the-Move Business Clarity and Agility
Today’s employees expect to have access to business data in a single mobile device with intuitive tools to quickly perform tasks. If enterprises wish to provide

improving customer relationships in the banking industry  Mobile Business Intelligence,bi for mobile devices,bi mobile apps,business intelligence in mobile apps,mobile bi solutions,mobile bi architecture,mobile bi,mobile business intelligence solutions Read More...
The Critical Role of the Enterprise Product Catalog: Cost, Time-to-market, and the Customer Experience
Many companies now combine services in pre-packaged, high-value bundles to reduce customer churn rates. And these bundled services have proved to bring returns.

improving customer relationships in the banking industry  Critical Role of the Enterprise Product Catalog: Cost, Time-to-market, and the Customer Experience Many companies now combine services in pre-packaged, high-value bundles to reduce customer churn rates. And these bundled services have proved to bring returns. But they also bring complexity—some major service providers may have over 150 product catalogs. Get tips on how to overcome the problems of bundling, and avoid catalog duplication in your product or service offering, with product information Read More...
The Wave of the Future for PCB Manufacturing
Few printed circuit board (PCB) companies create dedicated engineering system, and even fewer are successful when they do. Some computer-aided manufacturing

improving customer relationships in the banking industry   Read More...
The Ghost in the Machine: Where Has Process Automation Left the Consumer?
Business process automation is all very well and good. After all, nothing succeeds like success, especially automated success. But what is the effect of

improving customer relationships in the banking industry  Ghost in the Machine: Where Has Process Automation Left the Consumer? The Ghost in the Machine: Where Has Process Automation Left the Consumer? David Clark - June 9, 2006 A Background of Conflict and Malaise There is a growing trend in business circles towards customer advocacy as a means for enterprises to manage customer experience branding. Today's consumers are generally better informed (and in some respects more militant) than their counterparts from fifty years ago, and marketers and customer Read More...
Meeting the Needs of the Multi-X Organization
Multi-site and/or multi-company organizations, referred to here as multi-X organizations, often have to address unique challenges when deploying their

improving customer relationships in the banking industry  multi-X organization, multi-X organization requirements, ERP, ERP for multi-X organization, functionality for multi-X organization, JustFoodERP Read More...
Manage the Change or Change the Management during an ERP Software Selection: The Change
Change happens all the time—but why are changes in our personal lives similar to those in our professional lives?  There are some major events that occur and

improving customer relationships in the banking industry  the Change or Change the Management during an ERP Software Selection: The Change Change happens all the time—but why are changes in our personal lives similar to those in our professional lives?  There are some major events that occur and change things forever. For an individual, such a change can be caused by marriage; for a company, by the selection of an ERP system. There is always a way out when relationships stop working (both between people and companies), but it can be painful—and Read More...
Customer Centricity: The Devil Lies in the Details
The purpose of this white paper is to help readers understand the importance of customer-centricity in today's highly competitive and constantly evolving

improving customer relationships in the banking industry   Read More...
PeopleSoft: Giving Fervent Hope To The Market And Jitters To The Competition. Part 2: The Implications
PeopleSoft has joined the elite group of vendors that can deliver a majority of the components of a complete e-business framework. If one considers all aspects

improving customer relationships in the banking industry  Giving Fervent Hope To The Market And Jitters To The Competition. Part 2: The Implications PeopleSoft: Giving Fervent Hope To The Market And Jitters To The Competition Part 2: The Implications P.J. Jakovljevic - June 27, 2001 Event Summary  PeopleSoft is seeking to make bigger strides in the CRM, SCM and B2B software markets with its recent spate of product releases. The rhetoric and hype aside, the fact is that PeopleSoft has become a fearsome enterprise applications provider. PeopleSoft has Read More...
The Three Cs of Successful Positioning Part Two: The Channel
One of the most effective and efficient ways to develop a successful marketing position for B2B software is to begin with the sales channel, especially if you

improving customer relationships in the banking industry  the positioning process and improving your channel relations, and your marketing efforts. This was part two of a multipart-part article. Part One discussed the customer and positioning. About the Author Lawson Abinanti is co-founder of Messages that Matter, a consulting firm that helps B2B software companies create compelling message strategies that build awareness and demand. Messages that Matter gives clients the knowledge and tools to develop powerful message strategies that differentiate products and Read More...
Safeguarding the Enterprise at the Endpoint
In today’s increasingly connected business environment, IT organizations need to implement an ever-higher standard of security at the network endpoint

improving customer relationships in the banking industry   Read More...

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