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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 in china crm


The Blurry Line between ERP and PLM in Engineer-to-order (ETO) Manufacturing
Engineer-to-order (ETO) manufacturing needs a high level of integration between ERP and PLM systems. This article points out that ERP and PLM solutions are

in china crm  between ERP and PLM in Engineer-to-order (ETO) Manufacturing Enterprise resource planning (ERP) and product lifecycle management (PLM) have different business management perspectives—the first focuses on fulfilling physical orders with the respect of optimizing resource use whereas the second focuses on taking care of innovation processes by facilitating product definition collaboration. However, there is an intersection between the two systems. By empowering the consistent accessibility of one

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Beyond Boundaries: A New Role for Finance in Driving Business Collaboration


The current global economic instability means firms have to quickly adapt to business conditions. This uncertainty may increase companies’ reliance on business alliances to provide as-needed skills, services, and products. To optimize these alliances, finance should enter the discussion as early as possible. Find out where finance’s true value lies when realigning strategic objectives to include business collaboration.

in china crm  the expertise. Growing pains in China The Chinese market may be poised for growth in partnerships as the country continues to develop its internal business infrastructure. Many Chinese companies already have alliances with international businesses, such as for the manufacturing of products that are then sold in the United States under the brand of a company that is based elsewhere. However, many services that are provided via partnership in other nations have yet to be developed in China. Many of the Read More

Retalix Strives for Leadership in Retail Food Segment


Retalix, a supply chain software provider is positioning itself to be a segment pack leader through vendor positioning, vertical differentiation, and horizontal influences. It may be poised to oust industry heavyweights including IBM and SAP as the retail food industry software provider.

in china crm  Strives for Leadership in Retail Food Segment Introduction Every vendor aspires to be a segment pack leader, the one that all competitors watch. Retalix, a supply chain software provider for the retail food industry is no exception. Through internal development and corporate acquisitions is expanding its functional scope. This combined with its corporate and product strategies, and company performance, may very well make Retalix realize its potential as a segment leader in the food retail, food Read More

Difficult Conversations: Discussing CRM with Your CEO Part Two: Elements of the Discussion


A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't play a continuous role in its implementation—especially when it comes to pain management, the operational relevance of CRM, and potential impediments.

in china crm  article to discuss these in any detail, so the following comments are meant to indicate some relevant ideas but are not meant to be exhaustive by any means. Some of these issues point directly to CRM, while others may be more indirect: Cost and cycle time : The tools of CRM are designed to positively impact cost and cycle time, but the more important attribute of customer profitability is that it helps the organization identify areas of wasted effort (when the customer does not perceive value) versus Read More

chinadotcom In The "Process" of Acquiring Ross Systems


Mid-market process ERP vendor Ross Systems is being acquired by its Chinese distributor, chinadotcom. Unlike some recent acquisitions that are based on the consumption of weaker players to pilfer a customer base, this acquisition appears to provide both parties with solid strategic benefits. This may be an acquisition made of the right reasons - to capitalize on a market growth opportunity.

in china crm  Model (CMM)—certified outsourcing centers in China or India. In its Mobile and Portals unit, the company operates popular news, e-mail, and consumer service portal websites in China, Hong Kong, and Taiwan. Through the recent acquisition of Newpalm ( China ) Information Technology Co., Ltd. ( Newpalm ), the company now offers consumer-based and enterprise-based short message service (SMS) and mobile application software development services. Hence, the low product overlap, along with complementary Read More

CRM: Creating a Credible Business Case and Positioning It with the CEO Part Two: Linking CRM with Organizational Direction


An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility implies that the document clearly delineates assumptions regarding cause and effect plus the mechanism that will be used to assess results and declare success.

in china crm  deployment of CRM applications. In other words, it is important that an organization pursues a strategy that is complementary to CRM before the technologies are actually introduced. Therefore, introducing CRM into an organizational culture that does not recognize these capabilities as part of its future direction and success is very risky. CRM represents a significant cost from both an investment and organizational change perspective. If senior management does not perceive CRM as a strategy that is Read More

Future Trends in Wholesale Distribution—Part 2: Outside-In Omnichannel Fulfillment


The TEC Vendor Challenge was in full swing last week, with 2 days' worth of vendor demonstrations from Epicor, IBS, Infor, Microsoft, NetSuite, SAP, and VAI, as well as presentations and dynamic discussions. Part 1 of this series ran down the highlights on how disruptive innovations are changing the landscape of the wholesale distribution industry. This post recaps the panel presentation.

in china crm  Trends in Wholesale Distribution—Part 2: Outside-In Omnichannel Fulfillment The TEC   Vendor Challenge was in full swing last week, with 2 days' worth of vendor demonstrations from Epicor , IBS , Infor , Microsoft , NetSuite , SAP , and VAI , as well as presentations and dynamic discussions. In  part 1 of this blog post series , I provided highlights from the TEC Vendor Challenge on how disruptive innovations are changing the landscape of the wholesale distribution industry. In this second post Read More

CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part One: The CRM Selection Challenge


Two of the greatest challenges IT decision makers face when selecting a CRM package is first, having a comprehensive understanding of their functional and technical requirements and second, identifying the vendors that best match their requirements. This article will focus on determining the functionality and technology required to enable business processes, and how to compare vendor offerings once those requirements have been documented.

in china crm  of the business processes. In summary, the procedure is as follows: Document the CRM vision -> Determine the business processes required to enable the Vision -> Determine the functionality and technology required to enable each of the business processes. Two of the greatest challenges IT decision makers face when selecting a CRM package is first, having a comprehensive understanding of their functional and technical requirements and second, identifying the vendors that best match their requirements. This Read More

Want to Know How to Survive in a Down Economy? Then Look in Your Warehouse!


When I speak with distribution executives nowadays, they all say the same thing: “We are struggling to keep our heads above water because of the economy.” However, before the economy took a turn for the worse, they talked about low profit margins, high inventory levels with low turns, and an erosion of their profitability because of their warehouses. I am often forced to ask, “Is the economy

in china crm  Know How to Survive in a Down Economy? Then Look in Your Warehouse! When I speak with distribution executives nowadays, they all say the same thing: “We are struggling to keep our heads above water because of the economy.” However, before the economy took a turn for the worse, they talked about low profit margins, high inventory levels with low turns, and an erosion of their profitability because of their warehouses. I am often forced to ask, “Is the economy really that bad? Or, is your inability Read More

BizAutomation CRM + Business Management


BizAutomation CRM + Business Management is an all-in-one e-business suite designed to serve the end-to-end requirements of small businesses that have Microsoft Exchange on their network, or that want to subscribe to the suite via one of our hosted Exchange partners. All modules are offered in their entirety and can be used as needed, without the need to pay for add-on modules. It's the only business suite that leverages a 100 percent browser-based Web interface via Outlook Web Access (OWA) and regular Outlook.  

in china crm  All modules are offered in their entirety and can be used as needed, without the need to pay for add-on modules. It's the only business suite that leverages a 100 percent browser-based Web interface via Outlook Web Access (OWA) and regular Outlook. Read More

Growth Strategies in Uncertain Times: Building and Maintaining Lasting Client Relationships in Professional Services Organizations




in china crm  Strategies in Uncertain Times: Building and Maintaining Lasting Client Relationships in Professional Services Organizations Read More

Product Life Cycle Management (PLM) in Process Part 1 Proven in Discrete, Ready to Blossom in Process


Process industry companies could benefit from many of the PLM concepts that have accrued to discrete industries. But PLM has had minimum penetration into the process industries. Why?

in china crm  Life Cycle Management (PLM) in Process Part 1 Proven in Discrete, Ready to Blossom in Process Introduction Product Life Cycle Management is a series of business processes, enabled by application software, which has proven to generate business valuein a variety of industries. Discussion with end-user companies reveals a consistent list of benefits including reduced time to market, gains in engineering productivity, increased revenue, increased reuse, reduction of redesign activity and more. A review of ven Read More

CRM and Technological Solutions: Be the Customer


In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications grew; namely, the customer. Ignore him at your peril.

in china crm  refrain I heard often in a metalworking shop class I took in one of my engineering classes back in college. The purpose of the class was for the students to both design and build an original device of their own creation, with the purpose of helping them understand that engineers can't work in a vacuum, and they need to understand the implications of their design decisions when they send their blueprints down the line to the shop for prototyping and, ultimately, production. Be the bagel was the phrase Read More

YOur CRM Solution in Our 2011 CRM Buyer's Guide


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in china crm  CRM Solution in Our 2011 CRM Buyer's Guide YOur CRM Solution in Our 2011 CRM Buyer's Guide Here's your chance to highlight your CRM solution to more than a million sales, marketing, and finance executives with the 2011 TEC Customer Relationship Management (CRM) Buyer's Guide*. Don't miss this unique opportunity to reach our large, targeted IT audience Promoted to more than a million TEC members and newsletter subscribers—and sent to thousands of qualified companies that have evaluated CRM software Read More

2011 Customer Relationship Management Buyer's Guide: Innovations in CRM


Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors.

in china crm  Management Buyer's Guide: Innovations in CRM Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors. Read More