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Documents related to » In China CRM


CRM: Big is Not Always the Best
CRM: Big is Not Always the Best.Solutions and Other Documents to Characterize Your Buy, In Relation To CRM. Customer relationship management (CRM) solutions can range from simple contact managers (for a few hundred dollars) to multimillion-dollar enterprise applications that take years to implement. This is why over-buying a CRM system can be one of the most costly mistakes a company can make. But where should you start your research? And what steps should you take after that?

IN CHINA CRM: these CRM solutions come in all flavors, sizes, and at varying costs. There are solutions out there that range from simple contact managers that you can get for a few hundred dollars to extremely complex multimillion dollar enterprise applications that take years to implement. Over-buying a CRM system can be one of the most costly mistakes a company can make. We hope to provide some valuable information for you and your company to assist your research in finding the appropriate CRM system for your
6/25/2006 2:07:00 AM

The Real Challenge of CRM: Employee Buy-In
The Real Challenge of CRM: Employee Buy-In. Find Free System and Other Solutions to Define Your Systems Implementation In Relation To CRM System. Your company has just selected a new customer relationship management (CRM) system for your company. Congratulations should be in order. However, your work has really just begun. You know that in order for your CRM initiative to be successful, you’ll need buy-in from your users. What steps do you need to take to ensure buy-in and achieve real implementation success?

IN CHINA CRM: company. Congratulations should be in order. However, your work has really just begun. You know that in order for your CRM initiative to be successful, you’ll need buy-in from your users. What steps do you need to take to ensure buy-in and achieve real implementation success? The Real Challenge of CRM: Employee Buy-In style= border-width:0px; />   comments powered by Disqus Related Topics:   Customer Relationship Management (CRM),   Needs Analysis,   Decision Making,   Software Selection
7/26/2006 2:53:00 PM

Making the Leap to CRM
Making the Leap to CRM. Find Free Suggestion and Other Solutions to Define Your Systems Implementation In Relation To CRM Implementation Making the leap to customer relationship management (CRM) doesn’t have to be a difficult process. But many companies have difficulty knowing how to get their CRM initiative off to the right start. There is, however, a simple, step-by-step process which will help guide your CRM implementation project in the right direction, even if you’ve never implemented a CRM system before.

IN CHINA CRM: your CRM implementation project in the right direction, even if you’ve never implemented a CRM system before. Making the Leap to CRM style= border-width:0px; />   comments powered by Disqus Related Topics:   Customer Relationship Management (CRM),   Needs Analysis,   Decision Making,   Software Selection Related Industries:   Management,   Scientific,   and Technical Consulting Services,   Management of Companies and Enterprises Source: Oncontact Software Learn more about Oncontact Software
7/26/2006 2:56:00 PM

How to Choose a Hosted CRM Application for SMBs
How to Choose a Hosted CRM Application for SMBs. Templates and Other Software to Use In Your Dynamic System Related to How to Choose a Hosted CRM Application for SMBs. While virtually all hosted customer relationship management (CRM) applications support sales force automation, marketing campaign management, and customer service, providing front-to-back-office integration has become a clear differentiator for small to medium businesses (SMBs). Read this white paper—which includes a handy table of evaluation criteria—to find out how to select the right hosted CRM software for you.

IN CHINA CRM: the role of Software-as-a-Service in enhancing that value. AberdeenGroup field research conducted for this paper concludes that small and mid-market companies will soon find they have outgrown their sales-focused CRM applications and will require more robust solutions to fully integrate pre-sales information with customer data contained in their transactional systems. After reading this Executive White Paper, please contact NetSuite at 1-877-NETSUITE to learn how thousands of customers have enhanced
11/27/2007 2:32:00 PM

Remedy Makes CRM a Personal Matter
Remedy announced its acquisition of Axtive Software Corporation, a provider of relationship marketing software that supports personalized interactions between surfers and websites.

IN CHINA CRM: information to each customer in fewer clicks. The new Remedy products will also contain features that let companies analyze the needs and experiences of their customers, based in Axtive technology. Market Impact This should enable Remedy to have more attractive product offerings. Anyone who has to interact with a web site when what they really want is personal attention will welcome sites that seem to remember their last calls and can tailor information to their skill level and previous history. Companies
3/3/2000

The Changing Face of CRM » The TEC Blog
areas represent additional challenges in fulfilling customer expectations and demands. A greater need now exists on placing the organization’s focus on the requirements of the customer, and many organizations have embraced the “customer centric” business model which was first brought to light in 2003, by Mitchell Tsang and Frank Piller (eds.) in The Customer Centric Enterprise: Advances in Mass Communication and Personalization. They wrote: Being customer centric includes a wide range of

IN CHINA CRM: CRM, CRM 2.0, customer relationship management, Frank Piller, Maximizer, Mitchell Tsang, NetSuite, on demand, outsourcing, Pivitol, SaaS, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
10-02-2009

CRM Analytics Brings More Profitability
Targeting your best customers and personalizing your relationship with them, implies an in-depth understanding of their behavior.

IN CHINA CRM: investments. Five years ago in Europe, CRM began as Sales Force Automation tools designed to improve customer relationship processes through the sales force channel. Two years later, with the development of Call Centers, sales forces benefited from a new sales channel favoring low cost interaction with customers. While phone and e-mail interactions have surely decreased operating costs, they have created higher costs for implementing CRM technology and software licenses acquisition. The perfect example
12/21/2002

CRM ROI: Creating a Business Case
Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This involves creating a cost-benefit analysis, determining the tangible and intangible benefits, and the risks involved with CRM implementation.

IN CHINA CRM: Why the big difference in the results? Some have blamed the analyst researchers for the lack of clarity.(3) But the biggest issue is that only about 20 percent of the companies surveyed are able to demonstrate ROI on their CRM investments, since most companies indicate that non-financial metrics (often called intangible benefits) outweigh financial metrics as gauges of technology investment value.(4) In addition, those that use either financial or non-financial metrics are not quantifying key performance
7/23/2004

PowerTrieve, A LEAP For CRM?
Although CRM applications, Portals, and Contact Centers are contributing to the improvement of customer relationships and the effectiveness of employees; in many cases they remain convoluted to users whether they are customers or company employees. Will LEAP (Language Enabled Application Platform) products like the PowerTrieve solve the problem?

IN CHINA CRM: the effectiveness of employees; in many cases they remain convoluted to users whether they are customers or company employees. Some software solution vendors have developed a noteworthy approach to alleviate those complexities using natural language recognition or LEAP (Language Enabled Application Platform). We met with one of them at the Microsoft Convergence Conference in March, 2003. Catalyst Evaluation Group , LLC from Irving, Texas and Leverance , Inc. from Bothell, WA were presenting the release
5/17/2003

SAP Details CRM Plans
On November 9, SAP outlined its Customer Relationship Management plans in preparation for its product delivery next month. In December the company is expected to launch a telesales application and Internet portal that it hopes will lay the foundation for the full CRM suite rollout early next year.

IN CHINA CRM: best, with significant delays in application delivery. Yet the company has stated that it would be rolling out its crucial front-office components next month, and will round out its basic CRM suite by early next year. On Dec. 15, the company will ship a telesales application, as well an Internet portal that pulls customer information from multiple sources, including R/3 systems and third-party applications. But a marketing-campaign management application, also expected this year, will not ship until the
11/17/1999

Version 12 of Maximizer CRM » The TEC Blog
support the process flow in sales, marketing, and service Advancements in template security and e-mail personalization In addition, the new release introduces new mobile functionality that targets mobile workers: quick search options easier access to previous entries simplified address book entry information pop-ups for appointments The new release is obviously geared towards mobile workers who often need to handle large amounts of information rapidly via mobile devices. As Vivek Thomas, president of

IN CHINA CRM: CRM, customer relationship management, industry watch, Maximizer, Maximizer CRM version 12 summer 2013, mobile CRM, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
11-07-2013


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