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Incident Handling and Response Capability: An IT Security Safeguard Part 1: Are You Ready to Support an Incident Response Capability?
The Internet has few boundaries, thus each business is required to build and implement their own safeguards. Unfortunately, most IT department's requests for

incident handling training  be handled? Without an Incident Handling process, this type of activity can and will be repeated and could damage the company's reputation. Business operations are completely reliant on the stability of the network function. The invention of the network was to provide rapid information process and access, and did not take into account the evolution of computer crimes from internal and external sources. The Internet has few boundaries, thus each business is required to build and implement their own Read More
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These are tools for managing, creating, scheduling training or learning in your organization. The terminology varies from vendor to vendor. Learning management systems (LMS) typically help to ma...
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Documents related to » incident handling training


Understanding the PCI Data Security Standard
The payment card industry data security standard (PCI DSS) defines a comprehensive set of requirements to enhance and enforce payment account data security in a

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Incident Handling and Response Capability: An IT Security Safeguard Part 2: Establishing the Capability
As long as human intervention is part of network operations, there will always be vulnerabilities and an Incident Response capability establishes a force to

incident handling training  accomplish to establish an Incident Handling and Response capability? Most IT Security Teams realize they need an Incident Handling and Response capability. Some may already be on their way to building one internally using an internal expert or sending IT Security team members to a formal class. If funding allows, an outside source may be brought in to get the program running quickly and efficiently. Regardless of the means to accomplish this capability, there are three fundamental steps and associated Read More
Call Center Protocols: Getting Problems Solved!
Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving

incident handling training  resolve the problem, the incident ticket is escalated to second level (L2) support, where CSAs have advanced training and more knowledge on how to resolve the issue. If the problem is software-related, the CSA at this level can guide the user on how to fix the problem. If the client is not computer savvy, the CSA can remote into the client’s workstation, and by taking control of the client’s machine, can resolve the problem more efficiently. Now if the problem is hardware-related, the ticket must be Read More
Selecting Your Hosted Security Service Provider: What Every IT Manager Needs to Know
Do-it-yourself (DIY) security can be daunting. It requires significant time, effort and expertise to maintain strong security while complying with information

incident handling training  on security technologies and incident handling as their core business. Find out how security efforts are undertaken, funded and supported at the highest levels of the provider's organization. Also inquire about security audits and compliance regimes, including ISO 27001/27002, ISO 17799 and the American Institute of Certified Public Accountants (AICPA) SAS 70 Type II audits. Reference accounts: Learning about claimed capabilities from the provider is good, but hearing a customer confirm such claims is Read More
Dispelling the Myths of End-user Training
User training is a key aspect of the software implementation process. But it’s also the most overlooked, as companies often think more about software

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How Companies Can Reduce Costs with Cloud-based Training
Today’s volatile economic climate has many regulated companies thinking differently about cost containment within all operations, particularly through training

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IDC MarketScape: Worldwide IT Education and Training 2012 Vendor Analysis
This study assesses key technology vendors participating in the IT education market as a line of business (LOB) to support the sale of their technologies. Based

incident handling training  IDC MarketSpace,IT education market,IT education and training,IT training LOB,IDC analysis,training LOB of IT vendors Read More
SAP Student Academy Introduces Online Training Program for University Students
SAP has announced that it now offers online training for university students. Upon completion of training programs, students may obtain SAP certifications. The

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Getting Past Third Base with Your Consultant
You have a consultant booked. The booking is for the installation of and training on a new system, or perhaps an upgrade or augmentation of an existing system

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The Truth about Agent Training and Turnover in the Contact Center
Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is

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Lowering Enterprise Software Total Cost of Ownership through an Enterprise Application Training Platform
More than any other factor, ineffective training is responsible for inflating total cost of ownership (TCO) for software investments. Ineffective training

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Case Study: Lockheed Martin
When Lockheed Martin sells technology such as aircraft to its customers, it also provides training systems for both pilots and maintenance personnel. The

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