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E-mail Response Management
E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s online relationship with customers will be increasingly critical to customer satisfaction and retention. That’s why managers need new tools to manage their corporate e-mail assets and better service the e-mail customer.

incident response capability  E-mail Response Management E-mail Response Management Source: emailtopia Document Type: White Paper Description: E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s online relationship with customers will be increasingly critical to customer satisfaction and retention. That’s why managers need new tools to manage their corporate e-mail assets and better service the e-mail customer. E-mail Read More...

Incident Management for the Enterprise
It’s almost a certainty that every company will, at some time or other, face a significant incident. As such, many experts are turning to enterprise incident management. It empowers professionals from a variety of fields to work together to solve problems in a coordinated, disciplined manner so that budgets can be justified and progress can be made quickly. Learn how incident management can benefit your business.

incident response capability  Incident Management for the Enterprise Incident Management for the Enterprise Source: ContingenZ Corporation Document Type: White Paper Description: It’s almost a certainty that every company will, at some time or other, face a significant incident. As such, many experts are turning to enterprise incident management. It empowers professionals from a variety of fields to work together to solve problems in a coordinated, disciplined manner so that budgets can be justified and progress can be made quickly. Read More...
CRM for Financial and Insurance Markets RFI/RFP Template
Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Respons...
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Documents related to » incident response capability


Socialtext Embeds Gamification Capability by Badgeville
Like it or not, gamification is here to stay and help bolster user engagement. Employee engagement has become the holy grail in private companies and government agencies, as numerous studies show that engaged employees are far more productive, and stay longer than their non-engaged peers. Companies are increasingly using gamification to reward and recognize both their trading partners and their

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Reducing Total E-mail Response Time
Managing huge volumes of customer e-mail can be a daunting challenge. Indeed, for organizations that deal with a high volume of e-mail, shaving seconds off average e-mail response time can save hundreds of thousands of dollars. The key to managing this influx is to reduce average total e-mail response time. Learn about the three components of total e-mail response time, and find out how you can improve in each of these areas.

incident response capability  Reducing Total E-mail Response Time Reducing Total E-mail Response Time Source: emailtopia Document Type: White Paper Description: Managing huge volumes of customer e-mail can be a daunting challenge. Indeed, for organizations that deal with a high volume of e-mail, shaving seconds off average e-mail response time can save hundreds of thousands of dollars. The key to managing this influx is to reduce average total e-mail response time. Learn about the three components of total e-mail response time, and Read More...
Estimating Acoustic Performance of a Cell Phone
This paper discusses the requirements for coupled structural-acoustic simulation and demonstrates the application of this technology to cell-phone acoustic design. Due to the smaller volume sizes, the low frequency response of the cell phone is affected. The frequency response rolls off faster at low frequencies when smaller microphone back volumes are used. The present work deals with studying this effect on a simple cell phone model with the finite element package, Abaqus. The results from the simulation can be used to better design cell phone cavities for optimum performance.

incident response capability  Estimating Acoustic Performance of a Cell Phone Estimating Acoustic Performance of a Cell Phone Source: Dassault Systèmes Document Type: White Paper Description: This paper discusses the requirements for coupled structural-acoustic simulation and demonstrates the application of this technology to cell-phone acoustic design. Due to the smaller volume sizes, the low frequency response of the cell phone is affected. The frequency response rolls off faster at low frequencies when smaller microphone back Read More...
E*Trade Ignores Private Security Warning, But Public Hullaballoo Gets Response
E*Trade was notified about a cookie vulnerability in August, but the correction wasn't made until after the problem became public.

incident response capability  not believe that this incident will lead to an increased market for security services among large web sites. Sadly, the pattern continues that sites make changes only after an intrusion is detected and made public, although of course it is not possible to tell how many sites have had intrusions that were hushed up. User Recommendations TEC recommends that any company that deals with user information, whether it is stored only on their own site or is kept in a cookie on the user s computer, conduct a Read More...
Business-to-business Price Segmentation-Outlined and Explained
The central premise of price segmentation, especially in business-to-business environments, is that pricing should be consistent for similar deals. The process quantifies similarity by empirically determining which deal circumstances affect price response, enabling companies to benchmark prices against similar transactions.

incident response capability  Business-to-business Price Segmentation—Outlined and Explained Business-to-business Price Segmentation—Outlined and Explained P.J. Jakovljevic - May 25, 2007 Read Comments All companies— business-to-business (B2B) enterprises in particular—need a better way to align prices to different segments in the market to achieve their revenue and margin goals. Data-driven price segmentation, a science-based approach to price setting, could be the solution. To learn more, please see Know Thy Market Segment s Read More...
IFS Continues Its Reinvention Through Pruning Part Two: Background, Challenges, and Response
IFS could be an object case of how a great product (in terms of functionality scope and technological foundation) and knowledgeable employees are only part of the wholesale success in the finicky enterprise resource planning (ERP) market.

incident response capability  IFS Continues Its Reinvention Through Pruning Part Two: Background, Challenges, and Response IFS Continues Its Reinvention Through Pruning Part Two: Background, Challenges, and Response P.J. Jakovljevic - February 8, 2005 Read Comments IFS Background Recently, Industrial and Financial Systems ( IFS ) (XSSE: IFS), a Swedish extended enterprise applications supplier with sales in 45 countries, over $330 million USD) in revenues in 2003, and with more than 350,000 users worldwide, announced the following: In Read More...
Service Restoration: It’s Everybody’s Business
Has your organization truly embraced the message of the incident management process, as part of the practices recommended in the IT Infrastructure Library (ITIL)? If your efforts have centered on the service desk, then you may be missing out on a lot of what incident management in particular and ITIL in general can offer. Learn more about the core principles of ITIL, and how you can use them to improve service management.

incident response capability  the message of the incident management process, as part of the practices recommended in the IT Infrastructure Library (ITIL)? If your efforts have centered on the service desk, then you may be missing out on a lot of what incident management in particular and ITIL in general can offer. Learn more about the core principles of ITIL, and how you can use them to improve service management. Service Restoration: It’s Everybody’s Business style= border-width:0px; />   comments powered by Disqus Related Read More...
What's Really Driving Business Intelligence?
Typical explanations given for increased spending in business intelligence include, meeting government regulations, managing information overload, tracking corporate goals, and improving competitive response. However, a deeper drive for BI stems from the need to quantify the intangibles that underlie the market value of a business.

incident response capability  business intelligence,BI,competitive response,metrics,profitability,growth,risk,net present value,balanced scorecard,corporate strategy,valuation,TQM,Six-Sigma,lean production,dashboards Read More...
Pulse: The Essential Component Manufacturer
Pulse is a global leader in the design and manufacture of electronic components. With its far-flung design centers, manufacturing facilities, and customer care centers, Pulse sought to adopt a global supply chain management strategy, integrated with demand planning and manufacturing operations. The benefits, Pulse reasoned, would include faster order response time, lower inventory costs, and more intelligent planning and scheduling.

incident response capability  Pulse: The Essential Component Manufacturer Pulse: The Essential Component Manufacturer Source: Adexa, Inc. Document Type: Case Study Description: Pulse is a global leader in the design and manufacture of electronic components. With its far-flung design centers, manufacturing facilities, and customer care centers, Pulse sought to adopt a global supply chain management strategy, integrated with demand planning and manufacturing operations. The benefits, Pulse reasoned, would include faster order response Read More...

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